User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. So just looking around from the inside, you can learn a lot about how great companies are scaled.

Sales Hiring 196

Sales Hiring Scale Leadership Technical Review 196

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. Is ramp time increasing or decreasing as you scale? Is this slipping over time?

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

SaaStr

AUGUST 9, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Here’s what Eyal and Megan talk about: How to develop software faster. Then maybe dive a little bit deeper on especially scaling sales and customer experience in particular. Missed the session? So it’s that.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? Is it recurring revenue, or is it delivered in a different way?

Subscription 107

Subscription Payment Features Scale Underperforming Technical Team 107

Baremetrics

JULY 25, 2019

If you’re like most SaaS founders, you’ve googled for a saas financial template you can use to forecast your subscription business. As of the writing of this post, a query for “SaaS forecasting” returns 2.8 Yet, while forecasting subscription businesses is a new frontier, it’s far from the state of the art.

Forecasting 88

Forecasting Scale Sales Hiring SaaS 88

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. The efficiency of your sales and marketing team.

Subscription 85

Subscription Payment Features Metrics Business 85

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * And even just that shift drove a lot of behavior change both with customers and internally with the teams.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

FastSpring

JUNE 11, 2024

Affiliate marketing can be a great growth lever to scale your digital product business, but how can you drive meaningful growth with the right affiliates without losing out to fraud or shady attribution schemes? Are you looking for a merchant of record that will help you grow your subscription software business? Listen or watch now!

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.).

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

User Pilot

DECEMBER 6, 2023

Most companies that embrace the ELG strategy are also able to reduce the strain on customer support teams. It’s based on a simple premise: Customers delighted with the product experience are more likely to keep paying subscription fees, upgrade to premium plans, and promote the product to their mates. in computing to use?

Customer Lifetime Value 95

Customer Lifetime Value Scale Underperforming Technical Team Retention 95

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Let’s take a closer look at its benefits.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Let’s take a closer look at its benefits.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Let’s dive in!

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

Kellblog

FEBRUARY 2, 2023

While Davos , Main Street , and Wall Street may differ on scale and scope, everyone agrees that the economy is turning. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. On Sand Hill Road, they’re analyzing softening customer demand.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

Sales Hacker

FEBRUARY 11, 2019

Using “inspectable events” to create forecastable deals. Why enterprise sales is a team sport. The first is Chorus.ai , the leading conversation intelligence platform for high growth sales teams. I realized that I wasn’t a great natural developer, but I had somewhat of a knack for explaining what the product did.

Engineering 64

Engineering Scale Sales Hiring Underperforming Technical Team 64

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. For example: customer testimonials from the sales and customer success teams.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. However, as the latest State of Product Analytics report showed, the more data-literate and data-driven a product team is, the more likely product analytics is to be their main source of user insights. Why is Product Analytics important?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

SaaStr

SEPTEMBER 13, 2019

As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. How can one approach setting up a services team for scale?

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26

SaaStr

AUGUST 19, 2020

” And invest your team’s time and energy to say, “Hey, if this than that, how can we prepare for a variety of scenarios so that we can nimbly respond to whatever comes our way and adapt in accordingly to the situation? And what’s the best case? What’s the base case?” And really, that’s essential.

Scale 252

Scale Underperforming Technical Team Sales Hiring Leadership 252