CustomerSuccessBox

MAY 9, 2022

Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Baremetrics

OCTOBER 8, 2021

Stripe is often the payment processor of choice for SaaS businesses because it can handle recurring revenue streams. Indeed, to get the most out of customer data, SaaS businesses often rely on a third-party analytics dashboard for everything from basic SaaS metrics to financial forecasting and customer segmentation. What is LTV?

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. What’s a sample job description that I can use to recruit talent? Short-Term Planning Is Extremely Hard.

Scale 109

Scale Sales Recruiting Marketplace as a Service Forecasting 109

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Sales Hacker

SEPTEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Ryan Lallier , Director of Inside Sales at InsightSquared. Ryan has a diverse background in Sales, with positions ranging from individual contributor to head of sales roles at companies like Dataminr, Gartner, and YayPay. Ryan’s Sales Career Journey.

Sales Recruiting 55

Sales Recruiting Scale Sales Hiring Banking 55

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

ProfitWell

APRIL 10, 2020

As uncertainties prevail, SaaS finance teams are reeling back their spend, recalculating budgets, and re-forecasting revenue projections to just keep the lights on. They’ve hosted two talks thus far, and on tap for Monday we see the SaaS CFO Founder Ben Murray, to talk cash flow analysis, scenario analysis, and metrics to delve into.

Subscription 59

Subscription Payment Features Sales Recruiting Finance 59

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Responsible for the onboarding process for new accounts to ensure successful implementations.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

ChurnZero

APRIL 26, 2019

Whether dealing with onboarding or recruitment, every HR department hopes for a smooth and well-defined employee experience. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

SmartKarrot

MAY 20, 2022

Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Be an effective mentor and people manager who enjoys coaching and developing your team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

JANUARY 21, 2022

Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Create and execute a talent strategy that recruits, onboards, and develops diverse talent.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Leadership 19

SmartKarrot

FEBRUARY 8, 2023

Expand revenue in accounts through cross-sell and up-sell. Monitor business and process metrics to measure and manage customer care and moderation health and effectiveness. Manage, forecast, and monitor resource capacity and utilization, staffing appropriately all customer engagements.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

NOVEMBER 16, 2021

Define operational metrics for the team. Expose a subset of metrics to the executive team, company, and board. Recruit experienced team members for each functional role. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec).

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

SmartKarrot

OCTOBER 25, 2021

Build the process of working with SheerID’s largest customers and partner with Sales in developing a roadmap for revenue growth and retention. Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region. Identify and forecast risk as well as growth opportunities within the portfolio.

Customer Success 19

Customer Success Sales Recruiting Software Review Onboarding 19

Baremetrics

NOVEMBER 28, 2021

To do this, you need to use financial forecasting and scenario planning. Financial forecasting provides insights into how your company’s revenue and expenses are changing over time and will change into the future. Together, they give you the information you need to excel at strategic management. Table of Contents.

Forecasting 98

Forecasting Sales Recruiting Sales Hiring Government 98

SmartKarrot

APRIL 21, 2021

Ensure having scorecard metrics that tell an accurate and complete story of what is going on with customer operations (and all SaaS recurring revenue). Rigorously sets and measures operational metrics and outcomes, and continually improve processes through industry-leading methods. Identify and recognize new sales opportunities.

Customer Success 10

Customer Success Sales Recruiting Merchant Services Scale 10

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. Daniel, you grew to 3 million in ARR before you hired a VP of Sales. You had all the reps and SDRs reporting to you, managed it all yourself.

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

ChurnZero

NOVEMBER 15, 2019

Analyzing performance for 2020 forecasting. It’s all about sending direct mail during the holiday and it also tends to be our highest sales quarter and therefor it’s also our highest renewal quarter. So, our focus is always on bringing in that expansion revenue. As CS, we have a really close relationship with our sales managers.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

MAY 25, 2021

Partner with the CS leaders to recruit, develop, and train their teams. Lead the sales teams by defining strategy aligned with company-wide goals and vision. Working with sales teams to develop growth plans for customer success expansion. Recruit, coach, motivate and manage a high-performing team.

Development Team Review 10

Development Team Review Customer Success Sales Recruiting Outsourced Development 10

SmartKarrot

JUNE 22, 2021

Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them.

Customer Success 10

Customer Success Sales Recruiting Scale Sales Hiring 10

SaaStr

JULY 1, 2021

Dropbox just hit one billion dollars in annual revenue. When we do all hands meetings, we go through every KPI, every metric, ARR, margin, with every Gustee. I want to come be your VP of sales and, you’re going to meet me for the first time. If they’re saying, “Hey, this thing in recruiting is really messed up.

VP of Engineering 264

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re all aware we see declining pipeline in revenue, cost controls are at the high, we’ve got major expense scrutiny.

Travel 176

Travel Marketing Scale Outsourcing Services 176

SmartKarrot

AUGUST 21, 2020

Apply here: [link] Role: Partner Success Manager Location: London, UK Organization: Elastic In this role, You will have to provide all your support to build an elite ecosystem of partners who are highly strategic to the company’s long-term goals.

Customer Success 10

Customer Success Sales Recruiting Direct Sales Team Forecasting 10

SmartKarrot

JUNE 28, 2021

Manage regular forecasting and sales activity reporting and evaluate sales against revenue/margin targets and other objectives as set by regional and global sales leadership, and take necessary steps as needed. Implement metrics and report on progress.

Customer Success 10

Customer Success Sales Recruiting Scale Leadership 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JUNE 11, 2020

Apply here: [link] Role: Customer Success Manager – Vuture Location: New York, US Organization: Campaign Monitor Campaign Monitor is seeking an outgoing, experienced and dedicated Customer Success Manager professional with a passion for developing powerful business relationships and an instinct for adding value.

Customer Success 10

Customer Success Sales Recruiting Direct Sales Team Forecasting 10

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SmartKarrot

JULY 26, 2022

Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring and development of top industry talent. Apply here: [link] Role: Customer Success Manager Location: New York, NY, US (Hybrid) Organization: GroupSolver, Inc.

Sales Recruiting 3

Sales Recruiting Customer Success Sales Hiring Scale 3

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

OpenView Labs

NOVEMBER 16, 2021

Generally, success hinges on a company’s ability to acquire a deep understanding of the metrics that most accurately gauge company performance and profitability. A Quick Glossary of SaaS Metrics. Annual Recurring Revenue (ARR). ACV Ratio = Expense of marketing campaigns : Revenue from marketing campaigns.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

SmartKarrot

AUGUST 5, 2022

Role: Senior Customer Success Director Location: Remote, New York, NY, US Organization: Three Pillars Recruiting As a Senior Customer Success Director, you will manage and handle daily deployment, maintenance, quality assurance, and digital marketing analytics requirements. Manage, lead and design new programs to achieve KPIs.

Customer Success 3

Customer Success Sales Recruiting Scale Payment Services 3

Sales Hacker

JANUARY 21, 2021

Social media has created new channels for sales reps to conduct research on prospective customers, connect with leads, and build relationships. This new sales strategy is known as social selling, and the numbers show that when it works, it works. What is LinkedIn Sales Navigator? How much does LinkedIn Sales Navigator cost?

Sales Recruiting 97

Sales Recruiting Payments Payment Solutions Sales 97

SmartKarrot

JULY 20, 2022

Monitor, analyze, and forecast a customer’s usage of the products. Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Cultivate new business with existing customers and play a key role in driving sales success with new customers.

Customer Success 3

Customer Success Merchant Services Sales Recruiting Outsourced Development 3

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96