Sat.Nov 04, 2023 - Fri.Nov 10, 2023

article thumbnail

Customer Experience Gaps in SaaS: How to Close Them

User Pilot

If you want to retain customers, you can’t afford customer experience gaps – it’s that straightforward. In today’s competitive landscape, customers aren’t just buying a product. They want to buy a seamless experience throughout their customer journey. If you fail to meet this expectation, you risk lower product adoption and increased churn.

article thumbnail

Top 10 Trends for Data in 2024

Tom Tunguz

At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. LLMs Transform the Stack : Large language models transform data in many ways. First, they have driven an increased demand for data and are causing a complete architecture inside companies. Second, they change the way that we manipulate data. Analysts will use automated data analysis, and it will be an expected tool in every product : notebooks, BI, databases, etc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

20+ of The “Ultimate Sins” When It Comes to Marketing, Sales and Success in Early Stage Startups

SaaStr

Dear SaaStr: What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? My list of some bad ones: Sales: Hiring any reps you wouldn’t buy from. This never works out in the early days. Later, once you have a strong VP of Sales, it’s fine though. A bit more here. Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process.

article thumbnail

How To Build Capital-Efficient SDR Teams with Lou Petrossi

Predictable Revenue

On this episode, Collin Stewart and Lou Petrossi, founder and CEO of Inside Scale, have a compelling conversation. The post How To Build Capital-Efficient SDR Teams with Lou Petrossi appeared first on Predictable Revenue.

Scale 130
article thumbnail

Merchant Insider Report: Payment Insights for Software Leaders

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

article thumbnail

How to Master Video Editing for User Onboarding - With Examples

Inturact

User onboarding is critical in ensuring your customers' success with your product. The easier customers find using your products the more useful they’ll find your products. This is likely to lead to repeat purchases.

More Trending

article thumbnail

Do Superachievers Read Business Books?

Kellblog

I spoke a while back on go-to-market scaling at the 10X CEO Accelerate conference in Deer Valley to about eighty startup CEOs. I dropped a few references to popular business books into the material (e.g., Blue Ocean Strategy , Inside the Tornado , The Crux ), as I often do, and discussed them quickly in passing. This prompted a question at the end of the session that went something like this: “You mentioned several business books in your speech.

article thumbnail

RealPage: When Does Revenue Management Software Become Anti-Competitive?

Software Platform Consulting

The District of Columbia, where I live, just sued RealPage, a real estate management platform, and 14 DC landlords for violating its antitrust statute. The complaint provides fascinating reading about pricing and software platforms. (Note: I’m not a lawyer, and I’m not judging the case’s merits per se. I’m commenting on the unique aspects of the RealPage commercial arrangements the DC Attorney General cites in his case.

article thumbnail

Sales Pipeline Mastery: Discover the Tools to Streamline Your Sales Process

Nimble - Sales

For small and medium-sized businesses (SMBs) and entrepreneurs, a well-managed sales pipeline is more than a strategic asset; it’s the backbone of your business. It can mean the difference between a thriving business and one that struggles to close deals. In this article, we will take a look at some popular sales pipeline management tools […] The post Sales Pipeline Mastery: Discover the Tools to Streamline Your Sales Process appeared first on Nimble Blog.

Sales 61
article thumbnail

7 Indispensable Customer Success Playbooks: Empower Your Team for Success

SmartKarrot

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth. These playbooks offer a comprehensive approach to nurturing customer relationships, ensuring their success, and your success.

article thumbnail

The Top 5 Ways to Monetize Your Subscriber Base

Grow your revenue with iolo’s comprehensive guide designed for senior business leaders. Discover effective methods to deliver premium features and monetize your subscriber base for maximum profitability. Gain practical insights and learn new approaches to drive sustainable growth in your business. Download your copy and start expanding your business today!

article thumbnail

Purchasing Patterns in Software : Positivity Punctuating Q3

Tom Tunguz

Vendr’s quarterly report on SaaS purchasing trends summarize the sentiment of the software market. Q2 was tough but Q3 is looking up. The average sales cycle has lengthened from 32 to 44 days for net new software, a 37% increase. Slower cycles & fewer new purchases : 19% of software purchases are net new in 2023 ; just 17% in Q3. Still about 1-in-5, but down from 30% last year.

Software 283
article thumbnail

Sift Review

The Daily Egg

If you’re an HR professional, business leader, or project manager tired of outdated organization charts and disorganized team member information, Sift may. The post Sift Review appeared first on The Daily Egg.

article thumbnail

Gartner: Software Spend Will Grow 13.8% in 2024, to Over $1 Trillion For The First Time

SaaStr

So things are all over the place these days. If you’re selling software to SMB merchants and outside of tech like Shopify and Toast and Monday , things are pretty, pretty good, if in some ways still harder than before. If you’re selling sales and marketing software, like Zoominfo, it can seem a lot tougher than 12-18 months ago. If you’re selling cloud infrastructure, for the most part, growth may be down a smidge but is still strong, e.g., MongoDB.

article thumbnail

Clouded Judgement 11.10.23 - OpenAI Updates + Datadog Gives the All-Clear?

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now OpenAI Updates OpenAI had their big developer day this week, and I wanted to call out two key announcements (and trends): increasing context windows and decreasing costs. When I think about the monetization of AI (and which “layers” monetize first) I’ve always thought it would follow the below order, with each layer lagging the one that comes be

Cloud 183
article thumbnail

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

article thumbnail

What's Measured is Managed : Earnings Surprise in Public Software in Q3 2023

Tom Tunguz

Six quarters ago, profitability became the most important factor to public software valuations. 14 public software companies have reported earnings in this quarter so far. These companies’ earnings surprise has been prodigious. Earnings surprise is the difference between how much the market expected in earnings compared to actuals. Positive surprise means a better result than expected.

Software 285
article thumbnail

Nightwatch Review

The Daily Egg

Whether you’re creating reports to audit your site or you’re optimizing your website to enhance keyword visibility, there’s a lot of steps. The post Nightwatch Review appeared first on The Daily Egg.

277
277
article thumbnail

Dear SaaStr: Should Co-Founders Issue Themselves 100% Vested Shares at Founding, Or Vest Over 4 Years?

SaaStr

Dear SaaStr: Should Co-Founders Issue Themselves 100% Vested Shares at Founding, Or Vest Over 4 Years? There are fewer bigger mistakes you can make as a founder than not having 4+ vesting. Ideally, 6-7 years or even a decade. At least, longer than 4 years if you can. Why? Because vesting protects the most committed founders from the least committed founders.

239
239
article thumbnail

Join FastSpring at Web Summit 2023!

FastSpring

Looking to join founders, tech enthusiasts, and world leaders who are discussing ways to redefine the tech industry? If so, join FastSpring at the Web Summit November 13-16th! We’d love to talk with you in person at booth E474 in Pavilion 4! Situated in Parque das Nações, Feira Internacional de Lisboa and Altice arena are the homes for Web Summit 2023 in Lisbon.

article thumbnail

Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

article thumbnail

Only The Dogged Thrive : More Good News in Startupland

Tom Tunguz

On the heels of yesterday’s post, DataDog announced earnings. The company exceeded its plan for the quarter & raised the plan for next quarter. DataDog leads the cloud monitoring & security space. They will generate about $2b in revenue this year. That they see strength in their customer behavior is a good sign for Startupland broadly.

Scale 220
article thumbnail

Tidio Review

The Daily Egg

Live chat solutions for your website or ecommerce store are a thing of the past. Well, kind of. More accurately, they’re in. The post Tidio Review appeared first on The Daily Egg.

269
269
article thumbnail

Dear SaaStr: What Are Your Thoughts on Co-CEOs?

SaaStr

Dear SaaStr: What Are Your Thoughts on Co-CEOs? Like many things, I’ve mellowed a bit on this over time. I traditionally thought co-CEOs were a terrible idea. Everyone needs to know who’s the boss in the end. Who’s on the hook for raising capital, managing the board, firing and hiring the executives, etc. I thought a CEO and a President were OK, for example, but two CEOs was just a bunch of headaches in the making.

Startup 234
article thumbnail

Join FastSpring at SaaS North 2023!

FastSpring

Looking to join SaaS founders and tech enthusiasts who are discussing the most innovative trends for SaaS companies? If so, join FastSpring at the SaaS North November 15-16th! We’d love to talk with you in person at booth B70! Since 2016, SaaS North has been recognized as THE Canadian hub for rapidly-scaling SaaS founders and their teams. If you’re in SaaS, you need to be in Ottawa, at the Shaw Centre to help build a thriving ecosystem of the most promising SaaS entrepreneurs, investors, and exe

article thumbnail

Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

article thumbnail

Why Digital Marketing Agencies Have it Tough in 2023 | 5-Minute Whiteboard

Sparktoro

3 months ago, a dear friend’s agency closed for good. 2 months ago, another close friend had a round of layoffs at their firm. And in just the last two weeks, I talked to four agency owners who reported their first revenue-declining year in the last five. It’s rough out there for a lot of digital marketing agency owners.

Marketing 125
article thumbnail

Wepik Review

The Daily Egg

Let’s be honest—most of us like free stuff. Unfortunately, it’s pretty difficult to find anything that’s actually free anymore. And it’s even. The post Wepik Review appeared first on The Daily Egg.

269
269
article thumbnail

Dear SaaStr: What Were Your Toughest Times Before Breaking Out?

SaaStr

Dear SaaStr: What Were Your Toughest Times Before Breaking Out? My toughest times: COO pulling out after signed term sheet — VCs then pulled term sheet. This of course was my fault — I hired the “wrong” COO. But boy it was tough. I had 9 employees on payroll and $0 in the bank. Co-founder walking out the door. Man that’s tough. Co-founder firing my other co-founder — without telling me.

article thumbnail

How This Freelancer Made $300,000 in One Year—And Why She Chose to Scale Back

Buffer Resources

🖤 At Buffer, we’ve long aimed to default to transparency, a practice we believe helps eliminate inequality and gives everyone a greater chance of succeeding. Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well.

Scale 117
article thumbnail

SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

article thumbnail

The Location Landing Pages Salad Bar: Making Smart Local Business Content Choices in 2024

The Moz Blog

Navigate the complex world of creating engaging and unique location landing pages in this article with a buffet of content options, a checklist for creativity, and a lightning round of questions and answers.

Business 108
article thumbnail

How a Smooth Call Center IVR Decreases Employee Turnover

The Daily Egg

Imagine you’re a call center agent, and your whole day is spent answering the same question again and again and again from. The post How a Smooth Call Center IVR Decreases Employee Turnover appeared first on The Daily Egg.

268
268
article thumbnail

My App Stack: Krithika Muthukumar, VP Marketing at OpenAI

SaaStr

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Nivas Ravichandran, Head of Marketing at Spendflo, check it out here. This week we have Krithika Muthukumar, VP Marketing at OpenAI!

ChatGPT 228