Thu.Feb 22, 2024

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The Advice That Stings is The Advice You Want to Hear

SaaStr

The advice that stings is the advice you need to hear. Many folks are saying everyone from our kids to our SVPs and CEOs can’t take criticism anymore. It does seem to be more true, in my experience. VCs are reluctant to be critical of founders, even as they run out of money. VPs of Sales are reluctant to push reps missing quota, again and again. Customer success reps are defended, even if their top customers churn without there even having been a conversation.

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Top 12 information security recommendations for software companies with Embedded Payments

Payrix

Information security is absolutely paramount in today’s digital world, particularly in the payments industry. Jack Tsigankov, Director of IT and Information Security at Payrix and 17-year industry veteran, recently shared some of his wisdom on the subject as a guest on the PayFAQ Embedded Payments podcast. Here are a few highlights you don’t want to miss.

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Trending Sources

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Doubling Down: Harpinder Singh, Partner at Innovation Endeavors

SaaStr

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Hilarie Koplow-McAdams, Venture Partner at NEA. Check that out here. This week we’re focusing on Harpinder Singh, Partner @ Innovation Endeavors! #1. What’s your most recent disclosed investment?

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FastSpring at Game Developers Conference 2024!

FastSpring

Ready to join the game industry’s premier professional event? If so, join FastSpring at Game Developers Conference 2024 at Booth S1931! We’d love to talk with you in person! Join us at the Moscone Center in San Francisco from March 18-22nd, for an extraordinary event dedicated to continually defining market innovations and providing insight into the future of games.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Dear SaaStr: How Do Investors Feel About “Acquihires”?

SaaStr

Dear SaaStr: How Do Investors Feel About “Acquihires”? Back when I started investing, in 2013, VCs worked on getting acquihires for their struggling startups. A lot of energy was put in to find a “soft landing” for struggling investments running out of money, even if the returns might be nickels on the dollars. Today? VCs for the most part don’t care.

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How to Use DMs for Networking (+ Real-life Examples from 7 Writers)

Buffer Resources

You’ve probably received dozens of spammy, impersonal direct messages (DMs) in your social media inboxes that you never bothered replying to. Think messages from people who misspell your name, are clearly looking to sell you something you don’t need, or are just copy-pasting text en masse.  It’s little wonder that DMs get a bad rap, and most tend to shy away from sending them.

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Sales Outsourcing: The Art & Science of Sales Growth with Strategic Partnerships

CloseSaaS

Sales outsourcing taps into market-specific expertise, proves more cost-effective, and accelerates sales growth—when it’s right, and when you’re ready.

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My Most Recent Appearance on 20VC with Harry Stebbings

Kellblog

Just a quick post to highlight my third and most recent appearance on 20VC with the amazing Harry Stebbings ( Spotify , YouTube ). It is always, always a pleasure to speak with Harry. He’s such an effective interviewer that you quickly get into detail and stories that others miss. So you end up with very rich content, which in this case lasts significantly longer than 20 minutes.

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Investing in EigenLayer

Andreessen Horowitz

a16z crypto is a venture capital fund that has been investing in crypto and web3 startups — across all stages — since 2013.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The Chill Work Manifesto

Sparktoro

Shortly after Amanda Natividad joined SparkToro, she coined the term “Chill Work” to describe the unusually patient, mature, laid-back approach we take to building this business. And for the last three years, it’s become a bigger and bigger part of how I think about not only this company, but everything I do professionally.

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Willison: The killer app of Gemini Pro 1.5 is video

Crafty CTO

Willison’s experience with, and reaction to, Gemini 1.5 Pro extracting structured output from video prompts parallels my own experience using GPT-4 Vision to extract structure from heirloom recipe images (often handwritten and horribly mangled): … I’m pretty astonished by this. … I find those results pretty astounding. The ability to analyze video like this feels SO powerful.

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Maximizing Efficiency in the Digital Era: The Critical Role of End-to-End Integration and Automation for UCaaS, SaaS, and IoT Companies

Blulogix

Maximizing Efficiency in the Digital Era: The Critical Role of End-to-End Integration and Automation for UCaaS, SaaS, and IoT Companies By BluLogix Team Introduction: In the competitive landscape of digital services, the operational backbone of Unified Communications-as-a-Service (UCaaS) , Software-as-a-Service (SaaS) , Internet of Things (IoT) and Managed Services Provider companies plays a crucial role in determining their success.

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15 Effective Strategies For Retaining Customers in SaaS

User Pilot

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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How to Ensure Smooth Sailing Through Rough Waters: Overcoming Challenges in Monetization Framework Implementation

Blulogix

How to Ensure Smooth Sailing Through Rough Waters: Overcoming Challenges in Monetization Framework Implementation By BluLogix Team Navigating the Complexities of Introducing a New Monetization Strategy Implementing a monetization framework is akin to setting out on a voyage toward uncharted territories. While the promise of new horizons is exciting, the journey is fraught with challenges that can test the resilience and adaptability of any business.

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SaaS Customer Support Best Practices and Examples

User Pilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

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How to supercharge your company’s customer marketing with ChurnZero

ChurnZero

Customer success and marketing share common goals, especially if your company is one of the 61 percent of SaaS organizations with a dedicated customer marketing function to drive expansion, retention and advocacy. And, although it doesn’t always come easily, great things happen when marketing and CS unite. As ChurnZero’s first customer marketing manager, I should know.

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How to Build a Winning Customer Communication Strategy: 10 Best Practices

User Pilot

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.