SaaStr

MARCH 18, 2022

Customer feedback is an essential road map to guide a company toward success. When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue? . Mapistry sought out feedback about its direction by organizing a Customer Advisory Board (CAB). .

Sales Recruiting 234

Sales Recruiting Enterprise Onboarding Investment 234

Infinicept

MARCH 18, 2022

The ISO is Dead. Be a Payfac® Watch this discussion about how ISOs (independent sales organizations), payments companies, and acquirers can remain competitive in an evolving payments world. Tom Tucker of Till Payments, joins the conversation and covers Till’s journey and the initiatives they are taking to remain competitive. Source.

Payfac 105

Payfac Sales 105

Andreessen Horowitz

MARCH 18, 2022

A question we often get is how can someone who isn’t super technical get started analyzing data for NFTs, or non-fungible tokens? (More on NFTs, including reading resources, conversations on how they work, specific use cases, etc. here.) Part … The post The NFT Starter Pack: Tools for Anyone to Analyze NFTs appeared first on Andreessen Horowitz.

Data 103

Data Blockchain 103

Sales Hacker

MARCH 18, 2022

Adding new tech can cause a chaotic whirlpool of new processes to follow and not to mention—one. more. thing. to. remember. Sales Ops just wants to make the sales process (and the sales teams lives) easier with sales tech stack. But how do you add to the stack without causing your team stress? The post Expanding Sales Tech Stacks: More Chaos or More Structure?

Sales 98

Sales Revenue 98

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Payments

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e., all the metrics your CEO and CFO care about) and set the context for their usage.

Customer Success 98

Customer Success Metrics SaaS Banking 98

IT World

MARCH 18, 2022

Companies and governments have, shall we say, interesting relations. Just ask any Chinese tech company in recent days. But, while they're losing billions, companies in war-mongering countries like Russia have an even harder row to hoe. How can Russian companies support Russia's unprovoked invasion of Ukraine? You may say they can't, but that just shows you haven't studied history.

Government 89

Government 89

Andreessen Horowitz

MARCH 18, 2022

This is an edited and abridged version of a post that originally ran on the Anduril blog. It would be difficult to find a more prophetic blog post in the history of technology commentary than Marc Andreessen’s 2011 “Why Software is Eating the World.” Over the past decade, software companies have driven the lion’s share. Read More. The post How Data Rights Stifle Innovation in the DoD (and How to Fix Them) appeared first on Future.

Innovation 77

Innovation Data Technology Software 77

Chargify

MARCH 18, 2022

There isn’t much that stays the same in the world of B2B SaaS. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, The post 2022 B2B SaaS Trends [Webinar Recap] appeared first on Chargify.

Trends 70

Trends B2B SaaS Customer Support 70

Groove HQ

MARCH 18, 2022

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered. The post The Most Important Customer Service Statistics for 2022 appeared first on Groove Blog.

Benchmarks 67

Benchmarks Customer Support 67

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

IT World

MARCH 18, 2022

Tashe Woods works in real estate, but she doesn’t sell or manage properties. Instead, she focuses on the people inside them. “My job is to curate the daily customer experience from the time they pull into the garage to lunch breaks to leaving for the day and even at home,” says Woods, who works for the Atlanta-based real estate investment trust (REIT), Cousins Properties.

Engagement 63

Engagement Management Investment 63

Groove HQ

MARCH 18, 2022

Researching customer support salaries for yourself or your team? We've got you covered. The post Customer Support Salary Guide for 2022 appeared first on Groove Blog.

Customer Support 62

Customer Support 62

SaaS Metrics

MARCH 18, 2022

Both options are considered the most popular ways to hide your presence on the Internet and cover your digital traces, increasing your security. Apart from that, you may use any of them to access geo-restricted portals, by using USA, Chinese, or Australia proxies, for example. They both were created as links between. Read more. The post Proxy or VPN: Which Side Do You Choose?

Metrics 52

Metrics SaaS 52

Groove HQ

MARCH 18, 2022

We'll show you how to provide consistent quality training to improve customer experience. The post Your Guide to Training Customer Service Team Members in Ecommerce appeared first on Groove Blog.

Customer Support 57

Customer Support 57

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaS Metrics

MARCH 18, 2022

To navigate through a plethora of tasks, Human Resource Professionals require the assistance of technology, such as HR management software. HR systems can function like clockwork with the right technology, from hiring, onboarding, and scheduling through compliance and perks. Without it, it’s all a pain and a waste of time for everyone. Read more.

SaaS 40

SaaS compliance Technology Onboarding 40

Groove HQ

MARCH 18, 2022

Find out the latest trends taking the customer service world by storm. The post Customer Service Trends for 2022 and Beyond appeared first on Groove Blog.

Trends 62

Trends Customer Support 62