Wed.Sep 16, 2020

Best Customer Service Software

The Daily Egg

Customer service is the lifeblood of businesses. From small ecommerce sites to Fortune 500s, organizations of all sizes across every industry must prioritize their customers to be successful. But like everything else in today’s day and age, customer support has gone digital.

You Don’t Want Your Dream VP Candidate

SaaStr

You want to hire that VP you saw at an event, that was a VP at that hot company, that did it all there. But first, they probably didn't do it all. And second, if they did, they probably don't want to do it >all< again. It's probably a mirage. — Jason ?BeKind? BeKind?

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Charting the COVID Effect on Fintech

Andreessen Horowitz

Hemingway famously wrote that there are two ways to go bankrupt: gradually, then suddenly. In many ways, the impact of technology on our day-to-day financial choices has followed a similar trajectory.

Top 7 Regrets in Hiring VPs. Firing Them Is Not One of Them.

SaaStr

You want to hire that VP you saw at an event, that was a VP at that hot company, that did it all there. But first, they probably didn't do it all. And second, if they did, they probably don't want to do it >all< again. It's probably a mirage. — Jason ?BeKind? BeKind?

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Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

16 Minutes on the News #40: Apple and the ‘Doctor’s Office on a Wrist’

Andreessen Horowitz

We cover the latest coming out of Apple’s event yesterday, focusing on their new watches (including a lower price model); new sensors (including blood oxygen); and services for healthcare.

More Trending

Best Business Phone Systems

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Phone communication plays a critical role in today’s business landscape. Practically every business, regardless of size or industry, needs to have a business phone system.

How to Inspire Your Reps Like Never Before — Even After Cancelling the President’s Club Trip

Sales Hacker

Between rushing to save deals, pivoting products, and adjusting messaging , these last couple of months have been a whirlwind for sales teams. And as the dust has begun to settle, that annual trip to Hawaii — or any President’s Club incentive trip — is out of the question.

The Known Unknowns of Churn Prediction

Zuora

“Reports that say that something hasn’t happened are always interesting to me, because as we know, there are […]. The post The Known Unknowns of Churn Prediction appeared first on Zuora. Subscription Economy Uncategorized churn

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The Next Wave in Digital Marketing

Adhere Creative

Marketing is evolving once again, and with the rise of big data and integrated technology, it’s changing rapidly. In 2005 , we saw the rise of inbound marketing. Digitial Marketing video production

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

SaaSOps Stories With Michael Weir, Director of Operations at Global Payments

BetterCloud

Michael Weir is a former director of the collaboration operations function at Global Payments, a financial technology services company that has evolved into a global leader in the payments space over the last 53 years.

Growth Isn’t an Assembly Line

OpenView Labs

Cross-functional collaboration. We all know it’s key to building better products , yet so many companies take a siloed approach to growth as if it’s an assembly line.

How to Align Your Marketing and Sales Teams For Better, Faster Results

Nimble - Sales

Sales and marketing alignment can help close 67% more leads, while a lack of it results in losing 10% of your annual revenue. When having a choice of giving a boost to your business or letting it stagnate, you should be looking for ways to help sales and marketing work like one mechanism.

Why Small Businesses Must Focus on Data Insights

TreehouseTechGroup

Small businesses have interesting times in store for them ahead. With the advent of a new era of IoT and automation, imagine the amount of data that every organization, big and small, is generating.

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5 Things a Data Scientist Can Do to Stay Current

DataRobot together with Snowflake – a leading cloud data platform provider — is helping data scientists stay current with the latest technology and data science best practices so that they can excel in an increasingly AI-driven workplace. Five Things a Data Scientist Can Do to Stay Current offers data scientists guidance for thriving in AI-driven enterprises.

Subscription and Usage Management Technology Needs for the Modern Economy

Zuora

This article was originally published by Stephen Hurrell, VP & Research Director at Ventana Research; read the piece here Subscription-based […]. The post Subscription and Usage Management Technology Needs for the Modern Economy appeared first on Zuora. Subscription Economy

The AI-controlled best picture to text converter

SaaS Metrics

In this where people prefer digital products rather than physical ones. It’s become important to shift from paper-based documentation to digital ones. This can be achieved by OCR (Optical Character Recognition) technology. The stuff provided by OCR is 100% accurate but we get nearly the same results.

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11 Proven Ways to Increase Dwell Time

Neil Patel

Are you doing everything you can to rank for a specific keyword? Are you struggling to get on even the first page, much less the top? Here’s the thing: there’s a good chance you are making a ton of mistakes that sends users back to the SERP.

Virtual Reality slots: Gaming or Gambling

SaaS Metrics

Oh, how we wish that it were possible to bring one Charles D. Fey back to life, simply so he could marvel at the utterly ludicrous extent of the modern slots industry.

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Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Most Widely Spread Slot Myths

SaaS Metrics

Myths are part of everyone’s culture and they tend to survive through generations. Greek mythology is a great example of how myths and legends have managed to stand the test of time. These have filtered into modern society and are still the basis of mainstream entertainment.