Wed.Sep 16, 2020

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Best Customer Service Software

The Daily Egg

Customer service is the lifeblood of businesses. From small ecommerce sites to Fortune 500s, organizations of all sizes across every industry must prioritize their customers to be successful. But like everything else in today’s day and age, customer support has gone digital. When a current or prospective customer has an inquiry or needs some assistance, […].

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You Don’t Want Your Dream VP Candidate

SaaStr

You want to hire that VP you saw at an event, that was a VP at that hot company, that did it all there. But first, they probably didn't do it all. And second, if they did, they probably don't want to do it >all< again. It's probably a mirage. — Jason ?BeKind? Lemkin ?? (@jasonlk) September 15, 2020. Ok this is a simple post, and one we’ve touched on many times before.

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Charting the COVID Effect on Fintech

Andreessen Horowitz

Hemingway famously wrote that there are two ways to go bankrupt: gradually, then suddenly. In many ways, the impact of technology on our day-to-day financial choices has followed a similar trajectory. Fintech has been a gradual, but enormously consequential force … The post Charting the COVID Effect on Fintech appeared first on Andreessen Horowitz.

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Top 7 Regrets in Hiring VPs. Firing Them Is Not One of Them.

SaaStr

You want to hire that VP you saw at an event, that was a VP at that hot company, that did it all there. But first, they probably didn't do it all. And second, if they did, they probably don't want to do it >all< again. It's probably a mirage. — Jason ?BeKind? Lemkin ?? (@jasonlk) September 15, 2020. Q: Have you ever regretted firing an employee?

Cloud 277
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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The Known Unknowns of Churn Prediction

Zuora

“Reports that say that something hasn’t happened are always interesting to me, because as we know, there are […]. The post The Known Unknowns of Churn Prediction appeared first on Zuora.

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Subscription and Usage Management Technology Needs for the Modern Economy

Zuora

This article was originally published by Stephen Hurrell, VP & Research Director at Ventana Research; read the piece here Subscription-based […]. The post Subscription and Usage Management Technology Needs for the Modern Economy appeared first on Zuora.

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Data-Driven Outbound as an Acquisition Channel

Sales Hacker

The post Data-Driven Outbound as an Acquisition Channel appeared first on Sales Hacker.

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The Next Wave in Digital Marketing

Adhere Creative

Marketing is evolving once again, and with the rise of big data and integrated technology, it’s changing rapidly. In 2005 , we saw the rise of inbound marketing.

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Growth Isn’t an Assembly Line

OpenView Labs

Cross-functional collaboration. We all know it’s key to building better products , yet so many companies take a siloed approach to growth as if it’s an assembly line. In B2B software, for example, growth often goes from station to station as it’s passed off between different teams at different stages: marketing to sales, then to customer success and hopefully beyond.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Why Small Businesses Must Focus on Data Insights

Treehouse Technology Group

Small businesses have interesting times in store for them ahead. With the advent of a new era of IoT and automation, imagine the amount of data that every organization, big and small, is generating. Data is valuable — whether it is data companies collect about customers who are using their products or services, or data… The post Why Small Businesses Must Focus on Data Insights appeared first on Treehouse Tech Group.

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The AI-controlled best picture to text converter

SaaS Metrics

In this where people prefer digital products rather than physical ones. It’s become important to shift from paper-based documentation to digital ones. This can be achieved by OCR (Optical Character Recognition) technology. The stuff provided by OCR is 100% accurate but we get nearly the same results. It’s very time saving and can be considered as a productivity shortcut.

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Why Small Businesses Must Focus on Data Insights

Treehouse Technology Group

Small businesses have interesting times in store for them ahead. With the advent of a new era of IoT and automation, imagine the amount of data that every organization, big and small, is generating. Data is valuable — whether it is data companies collect about customers who are using their products or services, or data. Read More. The post Why Small Businesses Must Focus on Data Insights appeared first on Treehouse Tech Group.

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Virtual Reality slots: Gaming or Gambling

SaaS Metrics

Oh, how we wish that it were possible to bring one Charles D. Fey back to life, simply so he could marvel at the utterly ludicrous extent of the modern slots industry. This is the man that brought us the Liberty Bell machine back in the late 1800s, a game that proved to be almost instantaneously popular, however at the same time it had absolutely nowhere near the rampant success of online slots in the 21st century.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Best Business Phone Systems

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Phone communication plays a critical role in today’s business landscape. Practically every business, regardless of size or industry, needs to have a business phone system. This statement holds true for freelancers and single-member LLCs to Fortune 500 enterprises with thousands of employees across multiple locations.

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Most Widely Spread Slot Myths

SaaS Metrics

Myths are part of everyone’s culture and they tend to survive through generations. Greek mythology is a great example of how myths and legends have managed to stand the test of time. These have filtered into modern society and are still the basis of mainstream entertainment. Many myths present themselves as facts, even though they are based on misconceptions.

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11 Proven Ways to Increase Dwell Time

Neil Patel

Are you doing everything you can to rank for a specific keyword? Are you struggling to get on even the first page, much less the top? Here’s the thing: there’s a good chance you are making a ton of mistakes that sends users back to the SERP. After developing hundreds of high-ranking pages, I’m here to show you the role dwell time plays in ranking and how you can increase it.

Mobile 126
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How to Inspire Your Reps Like Never Before — Even After Cancelling the President’s Club Trip

Sales Hacker

Between rushing to save deals, pivoting products, and adjusting messaging , these last couple of months have been a whirlwind for sales teams. And as the dust has begun to settle, that annual trip to Hawaii — or any President’s Club incentive trip — is out of the question. Now, sales leaders are scrambling to claw back invested expenses and strategize new alternatives to President’s Club to keep their reps motivated.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.