Sun.Sep 03, 2023

article thumbnail

In 2023 We Took Advantage Of Our Customers. Do It Again, They’ll Never Forget.

SaaStr

So 2023 was a year where growth proved much harder than before, and many SaaS leaders turned up the screws on existing customers: Large price increases were everywhere We raised prices — without adding more value Customer Success teams turned into upsell teams Customers were threatened to sign long term contracts instead of monthly ones And so on With new net logo growth slowing for many, short term thinking thrived: How Can We Get Even More Money Out of Our Base?

Scale 286
article thumbnail

Protected: 10 Key Metrics to Track for Your SaaS Business Success

How To Buy Saas

SaaS businesses operate in a unique environment.

Metrics 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr CEO Jason Lemkin and Amias Gerety Partner at QED on Fintech Beat (Podcast 685)

SaaStr

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. Some topics covered include: What makes SaaS so great How SaaS is fairing in the “macro” economy Perspectives on fintech and SaaS and how they overlap How an investor chooses what to invest in and when it’s time to walk away Fintech Beat is all about the intersection of finance, tech, and policy, and now they’re touring o

article thumbnail

Top SaaStr Content for the Week: SaaStr Annual 2023 is This Week! See What’s New, All the Parties, and so much more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Next Great SaaS IPO is Officially Coming: Klaviyo The Official Guide to SaaStr Annual 2023 Parties and Side Events!! At the Top SaaS Companies, Founder-CEOs Own ~15% at IPO.

AI 267
article thumbnail

Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

article thumbnail

My App Stack: Luca Penati, CMO & CCO of BEE

SaaStr

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Sydney Sloan, CMO of Drata, check it out here. This week we have Luca Penati, CMO & CCO of BEE!