Fri.Sep 06, 2019

5 CRM tricks to help you put a smile on your customers' faces

The whole point of using a CRM tool is to manage customer relationships, isn’t it? Too often businesses use their CRM software simply to keep a record of their customer interactions, or to store their contact information.

B2B 80

Brand as a Differentiator: How to Build a Software Brand from Scratch

OpenView Labs

Building and distributing new software products has never been easier. New developer tools make it possible to build software by combining blocks of logic, rather than coding from scratch. Hosting is easier and cheaper than ever.

CSM Confidential – Part 2: Dealing with Internal Challenges


CSM Confidential – Part 2: Dealing with Internal Challenges. . Being a Customer Success Manager is difficult enough. . Based upon the premise that customer support should be more proactive than reactive, the value of CS cannot be understated.

SaaStr Podcasts for the Week with Box and Eventbrite — September 6, 2019


262: Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

How China is Cashing in on Group Chats

Andreessen Horowitz

One sunny afternoon this April, a Chinese teenager nicknamed Gallen was backpacking through Bali, hunting for things to do. But he didn’t turn to TripAdvisor for crowd-sourced suggestions (too time consuming) or scroll through Instagram for local geotags (too imprecise).

Mobile 114

When bringing on addition C-suite employees to a startup, should the equity percent be based on the last round of funding or, if just entering the next round at a significant valuation bump, would the equity percent be based on that upcoming round?


This is a pretty important question and insight, especially these days. C-suite employees get an equity grant, 9+ times out of 10, based on the current cap table. Or if you are close to another round, often based on the upcoming cap table.

Cloud 141

More Trending

We’re Setting Aside 1,250 Equality, Diversity + Inclusion Tickets for 2020 SaaStr Annual. APPLY NOW!


We’re proud to have > 60% women and multicultural speakers at the 2019 and 2018 SaaStr Annuals, and we are on track to meet or exceed that again in 2020. But our bigger goal is to drive our attendees to similar levels of inclusion and diversity.

Introducing ‘Hustlin’ Tech’ — Our Guides to Technology for Hustlers

Andreessen Horowitz

“You got what it takes, but not enough to get started” — Too Short. An often-discussed problem today is that talent is more evenly distributed than opportunity. The conversation generally revolves around opportunity translating into a massive mountain of necessary … Uncategorized hustlin Hustlin' Tech

What’s In My Stack? (A Look at Node’s Go-To Sales Tools)

Sales Hacker

What are the tools modern sales teams use to get peak results? . Some of our partners have been kind enough to share their sales stack with the community, but we want to hear from other organizations as well.

AI 63

We’re Setting Aside 1,250 Equality, Diversity + Inclusion Tickets for 2020 SaaStr Annual. APPLY NOW!


We’re proud to have > 60% women and multicultural speakers at the 2019 and 2018 SaaStr Annuals, and we are on track to meet or exceed that again in 2020. But our bigger goal is to drive our attendees to similar levels of inclusion and diversity.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Digital Marketing: How To Find An Effective Online Marketing Consultant


As most transactions are made more and more digitally, it’s time to rethink your online and mobile marketing strategy. With a solid digital marketing strategy and how to implement it, you will be one step ahead of your competitors.

The Future of Fitness


If you had $100 to spend on personal fitness every month, how would you spend it? Historically, the toughest decision […]. The post The Future of Fitness appeared first on Zuora. Subscribed Weekly / Thoughts from Tien Tzuo


4 Powerful Public Speaking Tips For Marketers And Entrepreneurs


Entrepreneur or small business owners, need to get out more and engage with their target audience and potential customers, especially if you’re just starting out in your industry.

Recur Now 9/6: WeWork, We Wonder [What It Means to Be a Tech Company]


Today, with WeWork's return we're pondering what it means to be "tech." From our very own reveals to INBOUND 2019, we're recapping this week, and gifting you with some weekend wisdom from HubSpot's CPO Katie Burke. Today's Top Subscription News. ICYMI: ProfitWell Reveals. In case you missed it, we're rolling out some cool stuff here at ProfitWell. Our new product, Benchmarks , allows you to see how your metrics stack up against the largest data set in the universe.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

Groove HQ

It’s been another busy month for the product and engineering teams here at Groove! Read on to hear what we’re doing with printing, collision detection, and an all-new search engine for your Inbox.

Meet BetterCloud’s New Chief Technology Officer, Andra Milender


Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. Andra is excited to leave her public company comfort zone and bring her talent to the BetterCloud team.