SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 160

Scale Payment Services Payment Methods Scaling 160

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

Intercom, Inc.

OCTOBER 1, 2019

There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. These sales plays are the answers to mission-critical questions like “What criteria will I use to hire sales reps?”

Scale 155

Scale Sales Hiring Sales Outsourced Development 155

Stax

AUGUST 20, 2024

Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. This infrastructure helps businesses provide financial solutions, such as digital payments, directly on their websites or mobile apps. Today, you don’t even have to exit the app.

Payments 88

Payments Payment Methods Merchant Services Finance 88

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. Provide your customers with a self-serve portal where they can manage their account. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. View reports on the key performance indicators that drive revenue.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Intercom, Inc.

AUGUST 30, 2022

Your first few hires are so influential in the success of your company. As Des Traynor, co-founder and Chief Strategy Officer of Intercom, says, your first few hires are so influential in the success of your company. Using Brex also saves time for your finance team (or, depending on headcount, your finance person ??)

Scale 163

Scale Payment Services Startup AWS 163

Stax

APRIL 17, 2025

In the payments industry, choosing the right ISV partner is critical; look for robust APIs, hardware support, strong onboarding, and fair revenue-sharing models. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform. What is an ISV Partner?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Who is this person? Tomasz Tunguz: That’s a living document. She’s got an English degree and an MBA.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Neil Patel

NOVEMBER 29, 2020

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Forget about the requirements of a physical office space, infrastructure, or even a business phone system. If you only need one or the other, you may be able to get a less expensive plan that’s easier to secure and manage.

Payment Solutions 145

Payment Solutions Software Review Payment Methods Software 145

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Payrix

SEPTEMBER 10, 2024

In the fast-evolving world of software, Embedded Payments have emerged as a crucial element for software companies aiming to grow their business, enhance customer experiences, and streamline transactions for consumers. Embedding payments into the platform experience makes this possible for software companies to deliver on those expectations.

Payments 100

Payments Payment Solutions Payment Services SaaS Payments 100

SaaStr

MARCH 17, 2020

How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle.

Scale 160

Scale Payment Services Sales Hiring Payment Methods 160

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. David Schmaier: Sure.

Payment Solutions 181

Payment Solutions Pricing Payments Payment Services 181

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast. We’ve seen it far too often.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Sales Hacker

OCTOBER 16, 2020

As a sales rep, you have game days every day, with only a few sprinkled in practice sessions. Our product alleviates the need to send out direct mail to collect payments from customers.). Go to your company website and find the testimonials. Every company wants these big logos listed on their company website.

Enterprise 126

Enterprise Payment Methods Payment Services Sales Hiring 126

Sales Hacker

DECEMBER 12, 2017

On top of that, why are sales people some of the few employees subject to variable compensation structures? Do other roles have employees that are all equally internally motivated while sales just attracts the classic “slimy” stereotype that everyone loves to hate? Sales performance is easier to measure than other roles.

Compensation 96

Compensation Sales Hiring Sales Payment Services 96

SaaStr

JUNE 19, 2020

What about pipeline development, sales cycles, pricing, payment terms, other changes in customer behavior or user behavior? Has the work from home situation changed where you’re going to hire in the future and how you’re going to hire? Christoph Janz: So there are a lot of questions.

Development Team Review 173

Development Team Review Software Review Management Sales Hiring 173

Stax

JULY 1, 2024

Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Paychex Flex is their online payroll software solution designed specifically for small businesses. Reviews praise the mobile app and new hire reporting but mention poor customer support.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

SaaStr

DECEMBER 17, 2019

Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage. What happens now?

Payments 185

Payments SaaS Payments Banking Underperforming Technical Team 185

Neil Patel

DECEMBER 17, 2020

The first responsibility of BPM software is to help companies define and document their business processes. A sales rep completes their proposal and it’s automatically routed to the right manager for review and approval. Workflow Management Software. Process Visualization. There’s really no limit to the applications.

Payments 139

Payments Payment Solutions Software Review Payment Services 139

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $196,172/yr. Average salary: $100,340/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

APRIL 25, 2021

RESULTS Within just one month of using Baremetrics, Cancel Timeshare has saved hours of manual entry, recovered over $680 in failed payments, and supported their customer service goals. Their team uses Baremetrics to keep track of important business metrics like MRR , stay on top of failed payments, and organize customer information.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. Legal technology handles billables, case management, and document management.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

OpenView Labs

MAY 29, 2020

The natural inclination of many executives is to cut, cut, cut, with marketing in the “first fired/last hired” position. Don’t do this via a survey; actually talk to them via Zoom or a phone call. These aren’t disguised sales calls. He didn’t charge me but asked that I write an online review instead. You have their trust.

Payment Methods 81

Payment Methods Sales Hiring Marketing Advertising 81

Neil Patel

JANUARY 6, 2021

HubSpot – Best for scaling quickly Nutshell – Best for B2B sales teams Less Annoying CRM – Most affordable solution for sales and marketing Nimble – Best for teams using Microsoft 365. Look for tools that make entire customer histories available no matter where users are working (inbox, chat, phone, etc.)

Payment Solutions 145

Payment Solutions Software Business Scale 145

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. What I like to know always when I meet founders is how they managed to get their first users. Romain Huet : Yeah, we started as a set of API’s.

Payments 145

Payments Merchant Services Payment Solutions Payment Services 145

Intercom, Inc.

AUGUST 1, 2019

“Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. billion dollars. Did they come through a paid channel?

Strategy 36

Strategy Payment Methods Payment Services Startup 36

Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. For example, if you have a project management app, then you can add payment features that allow people to use your software to take payments from their clients.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

OpenView Labs

OCTOBER 11, 2021

Open source: These products have an open-source (free) component and typically monetize based on what upmarket buyers might need through proprietary features, managed hosting, or services. Open-source audiences demand high value in exchange for payment, but consistently innovate and provide impressive feedback loops for commercial purposes.

Payment Solutions 98

Payment Solutions Development Software Payments 98

OpenView Labs

SEPTEMBER 24, 2019

Making their product accessible on their website instead of hiring an army of salespeople was a disruptive idea in the early 2000s. The rationale behind Atlassian’s go-to-market strategy was threefold: If we don’t have sales staff, the product must sell itself. to Atlassian and focus on building great products.

Payment Solutions 72

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 72

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. The key to a successful sale is to make sure you have healthy unit economics.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. Think about your team structure.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OpenView Labs

SEPTEMBER 5, 2019

As the balance of power within companies shifts to technical roles, and sales teams understand that selling to developers is about building with them, not talking at them – progress is being made. As we’ve grown we’ve come to understand that developer sales isn’t about selling in a traditional sense. Builders want to build.

Underperforming Technical Team 53

Underperforming Technical Team Scale Sales Hiring Outsourced Development 53

Sales Hacker

FEBRUARY 5, 2019

Aside from the areas outlined below, you need to hire or train sales reps who are capable of selling at an Enterprise level. That’s five or more months of ramp, and likely a whole year of burning cash to get the new sales team ready. The SMB customer may need monthly payment terms or a ‘pay per transaction’ fee.

SaaS Payments 66

SaaS Payments Sales Hiring Enterprise Payments 66

How To Buy Saas

DECEMBER 8, 2021

You’ve probably heard of or used DocuSign if you’ve ever digitally signed a document. DocuSign is the quickest and most dependable way to electronically sign documents and agreements on virtually any device, from virtually anywhere in the world. Document Connex 7-Days 412.00/mo Tracking and management.

Payment Methods 52

Payment Methods Payment Solutions Payment Services Payments 52

How To Buy Saas

JULY 26, 2021

Although there are several unavoidable costs an online business has to pay for, you can minimize some operational costs with the assistance of the best tools. Rather, they are powered by Artificial Intelligence and Machine Learning technologies performing HR functions – hiring, production management – more honest and efficient.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52