Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Scale 118

Scale Banking Technical Review Software Review 118

SmartKarrot

SEPTEMBER 15, 2021

A poor decision in the planning stage can truly portray a disastrous effect later on. It has to trickle down from the C-suite and might be amplified by the CS Leadership team to start top-down and ensure everyone to be on the same page. Having a seamless alignment within the teams is the key here,” says Dasgupta.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

SmartKarrot

JUNE 4, 2020

Here are 7 such practices that will fetch you a Zero Churn: Discover Account opportunities via Review meetings. This only can be possible if you discuss this one-on-one with your employees during a review meeting. Third, when motivating someone, they focus on strengths … not on weaknesses. Come up with solutions for the concern.

Sales Hiring 10

Sales Hiring Churn Development Team Review Management 10

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

MAY 27, 2024

Harry and Jason did a deep dive on this and so much more here: Intro (00:00:00) Seed investing is broken due to limited founders capable of triple-digit growth. This is due to several factors, including low-interest rates, the rise of venture capital , and the increasing popularity of angel investing. Is it sustainable?

CTO Hire 283

CTO Hire Development Team Review Software Review Technical Review 283

SaaStr

AUGUST 12, 2022

We are post-term sheet moving along diligence. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Nathan, do you have a question? Jason Lemkin: Got it.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. Formerly backseat metrics like ARR/FTE, free cashflow (FCF) margin, R40 score, and gross dollar retention (GDR) come to the front seat joining net dollar retention (NDR) and ARR growth.

Software Review 139

Software Review Development Team Review Underperforming Technical Team Scale 139

Neil Patel

JANUARY 20, 2021

Post your team photos like Zappos. Bombarding your fans with 10 poor-quality updates in an hour. Spend some time reviewing and analyzing several posts on the same topic and share them with your audience on a consistent publishing schedule. It’s all about customer success, retention, and loyalty. Buying 5,000 likes for $5.

Social Media 145

Social Media Software Review Branding Sales Recruiting 145

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? However, many customer success teams squander this opportunity by making it about themselves and not thinking outside the box. In my years as a customer success manager, I’ve seen what makes a standout QBR and what makes a bad one.

Technical Review 52

Technical Review Development Team Review Business Underperforming Technical Team 52

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Missed the session?

SaaS Payments 144

SaaS Payments Cloud Technical Review Sales Hiring 144

Andreessen Horowitz

JANUARY 17, 2024

They know there’s 5 individuals with semi-automatic weapons in the car, SWAT team responds, and those people are now in jail. Bad guys know that when you come to Las Vegas, because of our abilities, technology being at the forefront of it, you are going to get caught. They got defeated, quite frankly, oftentimes by the bad guy.

Technical Review 80

Technical Review Underperforming Technical Team Technology Systems Review 80

SaaSOptics

AUGUST 16, 2018

Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. Ari is a partner of Techstars on the ventures team and has been a VC for about five years and has more than a decade of experience as an entrepreneur. We discuss: How seed and Series A investment criteria differ.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. Ari is a partner of Techstars on the ventures team and has been a VC for about five years and has more than a decade of experience as an entrepreneur. We discuss: How seed and Series A investment criteria differ.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. Ari is a partner of Techstars on the ventures team and has been a VC for about five years and has more than a decade of experience as an entrepreneur. We discuss: How seed and Series A investment criteria differ.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

Sales Hacker

DECEMBER 8, 2017

Powerful buyer influence of software review sites like G2Crowd & Capterra. Top Sales Trends & Predictions of 2018: Buyer Side Technology Continues to Disrupt Sales Development & Demand Generation. Review Sites Continue to Influence Decision Makers in a Powerful Way. Facing the Reality of A.I. How can that be?

Scale 108

Scale Technical Review Outsourcing Services Sales Hiring 108

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate.

Sales Hiring 154

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 154

Sixteen Ventures

DECEMBER 31, 2019

and we’re getting some great reviews, which is awesome. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Customer Retention. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. Customer Acquisition.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

Sales Hacker

AUGUST 25, 2020

But Sapper Consulting has built REGIE to keep the promise of sales enablement and keep your team doing what they do best, which is winning. REGIE uses your targeting to inform your campaigns and decreases the time your team spends creating campaigns because that’s a pain in the ass.

Management 91

Management Sales Recruiting Sales Hiring Development Team Review 91