Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. How FastSpring Simplifies Selling Around the World Automated Localized Checkout Consumers often prefer to pay in their local currency or using payment methods that are popular in their region.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Casey Accidental

OCTOBER 27, 2020

Bill Gates’s definition of platform has been widely popularized, but it has some problems. But as we try to define platform as a business model strategy separate from any other, we can see that this quote is incomplete as a definition. The Types of Platforms. To repeat, Bill said: . Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. What would be your definition? Right, Renaud?

Payments 117

Payments Merchant Services Payment Solutions Payment Services 117

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. G2 has a really helpful way of defining these, so I’m going to paraphrase their definition here.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

SaaSHolic

JULY 31, 2023

.” Bookkeeping, planning, and modeling are skills and activities that someone in the founding team should perform at a good-enough level. Accounting and payroll should definitely be outsourced. Also, every company should be born from day 0 with a simple ERP system. Keep it simple. It is a lose-lose scenario.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Baremetrics

DECEMBER 28, 2020

You may be thinking, “How bad can it be?” According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. A dunning process is the manner you go about recovering your customers' failed payments. Your team follows up and payment is recovered. Think about that.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. I was amazed by the app exchange. I was amazed by how big Salesforce was in the ecosystem. Actually, two.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

How To Buy Saas

JANUARY 1, 2021

Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. With platforms like this, you’ll be able to create courses but also run webinars, developer email sequences, and more. A coupon system can be integrated to boost sales. No transaction fee.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. We grew our team by 50% this year, continuing to grow. I’ve learned a lot about just the financial system at scale. So I think like anything it’s been good and bad.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Update Your Dunning Management System.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. This is always a huge mistake.

Churn 152

Churn SaaS Payments SaaS Payments 152

SaaStr

MARCH 13, 2020

So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. And I guess this was somewhat foreshadowing because I’m now backed by David Saks who is the founding team there. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 147

Scale Sales Payment Methods Merchant Services 147

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. People ask if we had an acquisition strategy, we definitely don’t. Ari : And so what is your relationship with the banking system today?

Payments 145

Payments SaaS Payments Banking Underperforming Technical Team 145

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Intercom, Inc.

MAY 1, 2018

Could we somehow get them to definitely sign up? We developed all these tips and tricks that would help us optimize what happens when they land. It is effectively the app store for the web, but it’s weirdly even more addictive. Every time your product changes, your definition of success for a customer has to change too.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The second thinking system is rational and calculated.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Here they are… The 97 Best Sales Books in 2020. The Challenger Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? Maybe they’re early in their career.

Payment Methods 195

Payment Methods Merchant Services Scale Payments 195

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. And I definitely think, if nothing else, today is the right time, if nothing else, to ask for the least amount that makes sense. It’s not the investor’s problem if you have an expensive team. Jason Lemkin: Got it. So be thoughtful, ask for less.

Scale 195

Scale SaaS Payments Scaling SaaS 195

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. Revenue Grid, as an app exchange partner, has a lot of credibility in the Salesforce world. We’re on iTunes.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103