Remove Customer Support Remove Payment Features Remove Strategy
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Breaking Into Asia? Benchmarking Data and Insights on SaaS Subscriptions in Asia

FastSpring

Here are the questions we sought to answer by analyzing anonymized subscription data for transactions across various Asian countries (excluding broader “APAC” regions like Australia, New Zealand, and Indonesia): How do customers in Asia’s growing markets prefer to manage their SaaS subscriptions?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

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The Future of ACH: The Value and How to Include It in Your Payment Strategy

USIO

The Automated Clearing House (ACH) network , a key player in the realm of electronic payments, has evolved to meet these demands. Understanding its value and how to incorporate it into your payment strategy can offer significant benefits. Choose the Right Provider : Selecting a reliable ACH payment processor is crucial.

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Nailing your customer support interview at Intercom

Intercom, Inc.

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

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Moving from reactive to proactive customer support

Intercom, Inc.

Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical supportstrategy” is to let common issues roll in for support reps to address. What is proactive customer support?

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How to Shift Your Business to a Subscription Model

FastSpring

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Ease of Distribution.

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How Industry Consolidation is Reshaping Subscription Billing

Blulogix

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Billing integration simplifies the implementation of these models, ensuring accurate tracking and invoicing.