Intercom, Inc.

JULY 1, 2020

Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. What is proactive customer support?

Customer Support 239

Customer Support Scale Education Onboarding 239

Stax

APRIL 30, 2024

Learn More Riverside Features Riverside comes with all the standard payment processing services, including: In-store processing Riverside lets merchants accept credit, debit, and gift cards in-store through their payment gateway, and they provide hardware for those that need it. If we could do less star, we would do it.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Stax

MARCH 26, 2024

Online terminals (sometimes referred to as virtual terminals) power various types of transactions, including eCommerce and payments made over the phone. By leveraging online terminals, merchants can enhance their operational efficiency, expand their market reach, and provide an enriched customer experience.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 94

Payments Payment Services Payment Methods Payment Solutions 94

Sales Hacker

MAY 10, 2021

The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. That free flow of information can aid sales. Identify and fix common pain points. Reduce churn.

Customer Support 62

Customer Support Underperforming Technical Team Sales SaaS 62

Stax

APRIL 17, 2024

To access these functionalities, most companies work with an independent software vendor (ISV) partner, which essentially is a software company or app that works with another ISV company to drive their digital transformation and revenue sales, improve scalability, and enhance business processes.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Subscription Flow

JANUARY 1, 2024

This is because customers who shop online provide a wealth of information about their demographics and activities to ecommerce companies. Read more: Commerce Subscription Trends & Predictions for 2024 Why you may need a CRM for ecommerce business? Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Blulogix

FEBRUARY 12, 2024

Subscription-Based Monetization: A Strategic Imperative for the Digital Age By BluLogix Team The digital transformation sweeping across industries has introduced a paradigm shift in how businesses generate revenue and engage with customers.

Subscription 64

Subscription Payment Features Scale B2B 64

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

SaaStr

JULY 11, 2023

How do you win with a high-velocity sales strategy in a fast-moving, competitive market? In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Sign up for free.

Sales Hiring 179

Sales Hiring SMB Sales Recruiting Payment Methods 179

Neil Patel

SEPTEMBER 4, 2020

This means that you need a credit card processing company that offers superior customer support. The reason being, the longer your payment processor is down, the more sales you lose. FIS also stands out as a great provider because of their superior 24/7/365 customer support. You must contact FIS for a quote.

Payment Services 126

Payment Services Merchant Services Payment Methods Payment Solutions 126

Stax

APRIL 18, 2024

Merchants can accept payments anywhere with mobile credit card processing, eliminating the need for a fixed point-of-sale terminal. Convenience to your customers is another benefit. Customers enjoy the convenience of paying with their credit or debit cards anywhere and everywhere. This doesn’t have to be the case.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful. Minimizing churn.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30.

Finance 326

Finance Outsourcing Services Systems Review Technical Review 326

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

ChurnZero

AUGUST 14, 2020

Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

CustomerSuccessBox

JANUARY 24, 2019

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. All the functions post sales have gained importance in the subscription economy as now the power is in the hands of the customers.

Customer Support 67

Customer Support Customer Success Sales Hiring Transportation 67

Subscription Flow

JANUARY 26, 2024

Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth? The short answer to this question is in two parts: firstly, MRR stands for monthly recurring revenue which is a documentation keeping track of the revenue generated by your company from a month to month basis.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Intercom, Inc.

MARCH 10, 2022

Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. This end-to-end payment process removes the need to fumble around for customer plans or payment details. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 81

Payment Methods Payment Solutions Payment Services Payments 81

Neil Patel

SEPTEMBER 2, 2020

Make sure the software you choose offers a mobile app so you can manage payments, invoices, and cash flow on the go. It may not seem like an important feature now, but you never know when (and where) you need to access your accounts or send an invoice. Billing and invoicing. Client management.

Payment Solutions 145

Payment Solutions Software Review Software Payment Services 145

Stax

DECEMBER 6, 2023

Now ubiquitous, credit cards provide consumers with a quick and secure payment method, often with rewards and other perks. How Credit Card Surcharging Works Compared to the many complexities of payment processing, credit card surcharging is a straightforward process. Learn More What is Credit Card Surcharging?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Cons: Companies often end up over/undercharging customers based on product usage. Sales-negotiated. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

Baremetrics

SEPTEMBER 26, 2021

They are unforgiving tasks where mistakes are punished—from reduced sales to tax audits—while the most praise you’ll get from a job well done is the anxiety that maybe actually you didn’t do everything correctly. Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more.

Payment Features 96

Payment Features SaaS Forecasting Subscription 96

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build out a Sales Organization from 0 reps to ~100 in 18 months with Flock Safety” A deep dive on how to scale an ultra-high velocity sales org. #5.

Scale 257

Scale Technical Review AI Sales Enablement 257

Sales Hacker

JUNE 3, 2021

Doing this helped me secure 10 users into paying $50 to use the platform , and once it was ready, they signed on for a three-month subscription. Serving each group also differs because their objectives and sales processes are different. automobile parts to repair cars), to sell to their customers (e.g.

B2C 74

B2C B2B Business Payment Features 74

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

FastSpring

NOVEMBER 9, 2023

Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support? Visit our Support page. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 88

Payment Services Payments Payment Solutions Payment Methods 88

Neil Patel

NOVEMBER 20, 2020

This model is popular (in fact, 23% of online sales are fulfilled through dropshipping ) because it allows e-commerce businesses to focus on what they do best, marketing and selling products without worrying about logistic issues. Focus on your strengths : Concentrate on where your competitive advantage is – making sales.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

CustomerSuccessBox

APRIL 11, 2019

So this got me thinking about what should be the Customer Success Tech Maturity Model. Customer Success and Sales are different individuals, different roles, different KPIs and deliver different values. Sales delivers customer acquisition vs. Customer Success delivers product adoption + retention + upsell.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80

SaaStr

JANUARY 5, 2022

There’s no denying that renewals are the most important motion in SaaS and subscription. At Box, there was a culture and mindset shift early on that customer-facing teams shouldn’t live in silos. Every customer-facing team is on the renewals team: customer success, sales, product, customer support, marketing, and of course, renewals.

Scale 279

Scale Scaling Sales Hiring Software Review 279

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? So before we dive into the process itself, again, we chatted before and you said you were paranoid about staying up to date with your customer. What are the biggest challenges in making this transition?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131