Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Blulogix

JANUARY 28, 2024

A Step-by-Step Guide to Implementing a Robust Subscription Billing Software By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Address and resolve any identified issues promptly.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Stax

APRIL 30, 2024

Customer Support Riverside heavily promotes its 24/7 customer service. The company promises a Relationship Manager for every customer and 24/7/365 customer support. However, for those with high sales volume, there are real savings to be had through subscription-based pricing.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Stax

APRIL 17, 2024

The software comes with built-in invoicing features that allow clients to pay online with a credit card or PayPal. Yard Bill lets gardeners offer subscriptions, view detailed payment histories, and create customizable web pages. and onboarding (can it be customized to your unique business?). Payment integrations.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 80

Onboarding Metrics Retention Scale 80

Payrix

JANUARY 30, 2024

Misty Novich VP of Payment Solutions, Neon One Realizing revenue potential Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! It also offers tools for managing recurring payments and subscriptions.

Payments 98

Payments Payment Services Payment Methods Payment Solutions 98

Blulogix

JANUARY 28, 2024

By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Verify that invoices are generated correctly, payment processing functions smoothly, and customer self-service features are user-friendly.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 78

Onboarding SaaS Payments Payment Services Payment Solutions 78

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. What Is the Client Onboarding Process?

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. So, your comfort level with billing and invoicing will determine the type of layout and functionality you prefer.

Payment Methods 86

Payment Methods Payment Solutions Payment Services Payments 86

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Onboarding 72

Onboarding SaaS User Experience Engagement 72

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful. The roles they play.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

User Pilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. Pricing model : Affordable or flexible pricing (such as subscriptions or tiered pricing) can make the product accessible to a broader audience.

Payments 83

Payments Payment Solutions AI Search Payment Services 83

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. What is customer onboarding?

Onboarding 99

Onboarding SaaS Churn Social Media 99

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

User Pilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. What are at-risk customers? As a result, at-risk customers end up increasing the churn rate.

Churn 96

Churn Underperforming Technical Team SaaS Payments Payment Solutions 96

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Subscription Management . There are several factors involved in monitoring the health of your subscription business.

Trends 98

Trends B2B Scale Payment Features 98

User Pilot

APRIL 29, 2024

The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Primarily through direct-to-user subscriptions and third-party distributors.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

User Pilot

APRIL 8, 2024

Free trials and freemium enable the users to explore the product and experience its value to convert them into paying customers. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams.

Strategy 76

Strategy Business SaaS Customer Lifetime Value 76

User Pilot

MARCH 23, 2023

Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. To overcome this, identify the right customers and their desired outcomes. #2: Create a personalized onboarding flow to help users reach the Aha! moment faster. #3:

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

CustomerSuccessBox

APRIL 11, 2019

However, Customer Success technology is young and evolving. Since the customer data looks the same, prima facie it appears like another CRM, but Customer Success Software has very DIFFERENT Use Cases – Onboarding, product adoption, health score, retention and upsell to name a few.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80

Subscription Flow

NOVEMBER 22, 2023

Subscriptions have been around for a long time and in no way can they be called a recent breakthrough. Milk and newspaper deliveries are some very common examples of subscriptions. However, subscriptions have become challenging as increasing numbers of SaaS businesses shift to subscription models for selling their services.

Subscription 59

Subscription Payment Features Systems Review Customer Support 59

User Pilot

FEBRUARY 25, 2024

TL;DR Customer friction is the obstacles that customers face on their journey with the product. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support.

Scale 85

Scale SaaS Onboarding Engagement 85

User Pilot

DECEMBER 1, 2021

User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. To improve user adoption, you must consider every part of the customer journey. Let’s assume you have invoicing software that serves both freelancers and vendors.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Features 96

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Delivering customer support.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Subscription Flow

NOVEMBER 28, 2023

The cloud-hosted B2B SaaS providers charge a recurring fee, typically paid monthly or yearly, for the use of their software, which is accessible from any device. This has historically been a significant cause of customer support cases as well as development friction.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

APRIL 29, 2024

Try Userpilot and Take Your Customer Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is segmentation? Segmentation is a strategy used in marketing, product development, and customer support. How to segment customers in Userpilot. CSAT survey) Would you consider renewing your subscription?

Payment Solutions 87

Payment Solutions SaaS Payments Payment Methods Payments 87

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78