Intercom, Inc.

JULY 1, 2020

Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. What is proactive customer support?

Customer Support 239

Customer Support Scale Education Onboarding 239

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 65

Retention Metrics Strategy Scale 65

User Pilot

MARCH 7, 2024

What metrics you should track? High user engagement indicates that users are satisfied with the product value , and as such, it’s vital to retain them and turn them into loyal customers. For example, this could involve social media interactions, newsletter consumption, or communication with customer support.

Engagement 94

Engagement Metrics Underperforming Technical Team Scale 94

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! It also offers tools for managing recurring payments and subscriptions.

Payments 96

Payments Payment Services Payment Methods Payment Solutions 96

Chart Mogul

JUNE 1, 2023

In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. In an uncertain market, customer retention is key. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Baremetrics

MARCH 30, 2021

If you are looking for the right billing and invoicing solution for your business, Zuora and Chargebee should be at the top of your list. Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? Do the automation features match your interest?

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

Baremetrics

MARCH 15, 2021

Chargebee and Chargify have several features that make invoicing workflows easier for small businesses and startups. Chargify directly handles billing and invoicing of your customers, with a focus on B2B SaaS transactions. Get your free Baremetrics trial today, and see the benefit of working with a business metrics tool!

Payment Features 59

Payment Features Payments Payment Services SaaS Payments 59

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful. Salary comparison.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads. Benefits of involving your customer support team in sales.

Customer Support 62

Customer Support Underperforming Technical Team Sales SaaS 62

Baremetrics

FEBRUARY 8, 2021

Chargebee for your online payment processing needs? Stripe supports online payments for e-commerce businesses, while Chargebee helps SaaS companies set up and manage their recurring payments. For example, you can integrate Chargebee with Stripe accept payments through the Stripe payment gateway.

Payment Services 59

Payment Services Payment Methods Technical Review Payment Features 59

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 94

Engagement Metrics Strategy Churn 94

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 78

Onboarding Metrics Retention Scale 78

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. Pricing model : Affordable or flexible pricing (such as subscriptions or tiered pricing) can make the product accessible to a broader audience.

Payments 81

Payments Payment Solutions AI Search Payment Services 81

CustomerSuccessBox

JANUARY 24, 2019

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. All the functions post sales have gained importance in the subscription economy as now the power is in the hands of the customers.

Customer Support 67

Customer Support Customer Success Sales Hiring Transportation 67

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Subscription Management . There are several factors involved in monitoring the health of your subscription business.

Trends 98

Trends B2B Scale Payment Features 98

Chart Mogul

MARCH 23, 2023

Are you effectively expanding revenue from your existing customer base? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

Baremetrics

SEPTEMBER 26, 2021

Accounting tools and forecasting tools go hand in hand to make sure you have all the GAAP (Generally Accepted Accounting Principles) and SaaS-specific financial metrics at your fingertips, all important information needed to make the best strategic decisions for your business. It offers competitive subscription rates and many features.

Payment Features 96

Payment Features SaaS Forecasting Subscription 96

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 83

Payment Methods Payment Solutions Payment Services Payments 83

ChurnZero

AUGUST 14, 2020

What are the benefits of integrating with Customer Success software? Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) as well as custom fields and parent-child relationships. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period.

SaaS Payments 79

SaaS Payments Business SaaS Payment Solutions 79

OPEXEngine

MAY 10, 2021

In fact, attracting, retaining, and establishing profitable long-term relationships with customers is even more important for SaaS companies because it’s the key to the recurring revenue model they’re built around. That number will tell you a lot about their experience with your product, customer support, and sales.

Customer Success 52

Customer Success Metrics Payments Scale 52

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Primarily through direct-to-user subscriptions and third-party distributors.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Blulogix

FEBRUARY 13, 2024

Agile monetization, especially within the context of subscription and recurring revenue models, necessitates a holistic approach that permeates every facet of an organization. Customer Support and Success: These frontline teams have direct insights into customer experiences, challenges, and feedback.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

CustomerSuccessBox

MAY 24, 2022

Which are the KPIs and metrics that you want to measure? Relevant metrics and KPIs are critical to your and your customer’s success. Yet, understanding those metrics is not easy. It’s because these measures differ from customer to customer. What is the total number of support tickets raised?

Payment Features 52

Payment Features Metrics Subscription Customer Success 52

Neil Patel

NOVEMBER 20, 2020

Whatever your goals, Shopify has a plan to suit your business needs and allows you to make the most of their customer support and a wide range of helpful plugins. For example, when you receive an order on Shopify, Zapier can instruct MailChimp to add that customer to your monthly newsletter and create an invoice through Invoice Ninja.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

OpenView Labs

SEPTEMBER 15, 2020

Customer Experience (CX) metrics have an important role to play in this strategy—something I explored in depth here: Customer Experience in the Era of Product Led Growth. Customers will tell you where your PLG bottlenecks are. Metrics are essential to understanding progress on the product led growth curve.

Technical Review 52

Technical Review Metrics Scale Machine Learning 52

User Pilot

MARCH 25, 2024

Introduces key metrics that can affect your company’s value. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Covers common valuation mistakes.

SaaS 92

SaaS Customer Lifetime Value Acquisition Metrics 92

CustomerSuccessBox

JULY 14, 2021

Generally, a subscription-based business, renewals, and recurring payments hold the key values. If paying customers aren’t fully utilizing your software, they will cancel or not renew their subscription. There are several key metrics using which you can calculate your adoption rate.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. First, calculating the actual customer acquisition costs is quite challenging.

SaaS Payments 96

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 96