SaaStr

JULY 31, 2020

And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . For us, that means including a clear understanding of the challenges and obstacles facing AEs, SDRs, CSMs and Revenue leadership.

Scale 347

Scale Artificial Intelligence Payments Payment Services 347

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone.

Sales Hiring 226

Sales Hiring Payment Services SaaS Payments Scale 226

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Sixth, leadership.

Startup 207

Startup SaaS Payments Payment Services Payment Methods 207

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

GetUplift

FEBRUARY 14, 2024

This happens in every industry… … like in this example from the accounting software industry: And in this one… … And this one… …Aaaand this one… “Built for your business, simple, easy, for business owners…” Any of these brands could simply use their competitor’s headline and you wouldn’t be able to tell the difference.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Totango

JULY 15, 2022

Helping you easily identify customers who may be at risk due to issues like low product adoption, poor financial standing and/or leadership changes. Enabling you to become more proactive and data-driven by creating a system that automatically alerts you to customers who need your attention. .

Payment Methods 87

Payment Methods Payment Services Payments Payment Solutions 87

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

MARCH 23, 2023

To give input on what “delights” our customers in addition to reviews with a rating of four or higher, and to use that feedback to systematically improve our customer experience. Aid in developing instructional materials and training programmes to support customer education. Payment that is competitive.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Totango

MAY 29, 2020

Offer a way for customers to connect with a community to share tips and resources. Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Produce video tutorials to highlight updates and new solutions. Segment Your Customers by COVID-19 Impact.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Provide mentoring and coaching to develop team members and support career growth.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Sales Hacker

AUGUST 7, 2020

Leadership. Customer Success. Leadership. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. The Exceptional Leadership Institute for Women. BMC Software.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Role: Senior Director, Customer Success.

Merchant Services 19

Merchant Services Customer Success Technical Advisors Payment Services 19

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SaaStr

DECEMBER 12, 2022

You want your customers to make the payment decision as soon as possible. Your aim should be to ensure that a customer knows and understands the value they’ll get even before becoming a customer. “If Once you do that, customers will start spreading the word.

Payment Methods 173

Payment Methods SaaS Payments Company Culture Payment Solutions 173

Kellblog

JULY 24, 2021

I sometimes get asked about how to structure an enterprise software marketing organization and the relative roles of product marketing vs. competitive analysis. So the question becomes: in enterprise software, how do we structure product marketing and competitive in the best way to do just that? 7] Content being collateral (e.g.,

Product Marketing 136

Product Marketing Marketing Sales Hiring Payment Services 136

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

CustomerSuccessBox

JULY 11, 2022

Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcomers, allowing other customers to suffer the door slamming on their exit. If you can spot this type of activity in ex-customers, make note of it.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

ProfitWell

MAY 8, 2020

What do you mean, customer success shouldn't sell? Too often, we hear statements like, “Customer success shouldn’t sell.” It means convincing customers to do something—like take a meeting, adopt your solution, see the value you can provide, or be a reference. Now, what's happening in B2B SaaS news?

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

How SaaS Works

OCTOBER 7, 2019

The How SaaS Works series simplifies the complex world of software-as-a-service (SaaS) into the practical fundamentals for anyone involved in SaaS. Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. The software product is continuously updated.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

SaaSX

JUNE 2, 2019

But it’s also true in sales, marketing, customer success, operations, support, and product. The cost of only focusing on short-term growth is that you accrue debt everywhere — people, processes, systems, technology — you name it. My preferred solution to the short/long-term conundrum was to have people divided into two camps.

SaaS Payments 60

SaaS Payments Technical Review Systems Review Strategy 60

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Avoma - An intelligent Assistant for Your Customer Meetings. bao solutions - Digital conversation support for your sales success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaSOptics

MARCH 1, 2022

So, where do point solutions fit into all this? . Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.). However, integrated solutions can be rigid and aren’t always the perfect fit for growing businesses—kind of like trying to wear a shoe that’s one size too big.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SmartKarrot

JULY 22, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Identify and implement processes and tools to support customer success at scale.

Customer Success 3

Customer Success Payment Services Payments Scale 3

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? The interesting maybe behavior also is that the creation of the form, the be solution of a form for 92% of them happens during the first week, but for the payment only 60% happens during the first week. In the end.

Scale 139

Scale Scaling Payment Methods SaaS Payments 139

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Remember that deploying enterprise software can cost a company millions of dollars, so you must show that your product is worthwhile. Systems and processes are continually being altered, deleted, and revised.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

User Pilot

MAY 8, 2024

Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. Book the demo to see how to use it to better satisfy customer needs. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105