SaaStr

NOVEMBER 1, 2022

AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Often, founders are unsure about the headcount split between India and the US. For developer tools and infra, it is skewed towards brand and community.

Scale 212

Scale Sales Hiring Cybersecurity Underperforming Technical Team 212

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

SmartKarrot

AUGUST 25, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 19

Customer Success Sales Hiring Outsourced Development Headcount 19

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”. Defining the what and why behind Customer Success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”. Defining the what and why behind Customer Success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaStr

DECEMBER 1, 2023

Sometimes, you can be lucky and hire a VP of Sales who knows your product, like Jason’s first great VP of Sales hire, Brendon Cassidy, who worked at LinkedIn and was a customer already. It’s not all about process, joining calls, talking about contracts, and giving a bigger discount. You want closers.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). This INCLUDES headcount-related expenses. Not Utilizing a Proper SaaS Chart of Accounts.

Finance 118

Finance Sales Hiring Headcount Scale 118

Tom Tunguz

JUNE 6, 2016

When is the right time to increase sales headcount for a SaaS startup? Fast sales cycles correspond to execution sales, when account executives don’t need to educate the market, rather they just need to finalize the contracts. Third, the company is observing shortening sales cycles or very short sale cycles.

Scale 100

Scale Sales Hiring Scaling Startup 100

ChurnZero

DECEMBER 28, 2021

Retention Deficit: How to Keep Customers by Talking About More Than Your Product. As a Customer Success professional, you talk to customers about your products and services all day, every day. When Customers Give Notice: Handling the Cancellation Conversation. Customer Success Capacity Planning and Budget Guide.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

OPEXEngine

NOVEMBER 23, 2020

Research & Development Expenses (R&D). This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). Cost of Goods Sold (COGS). Sales & Marketing Expenses (S&M).

Finance 52

Finance Sales Hiring Headcount Scale 52

OpenView Labs

FEBRUARY 10, 2020

They employ more than 150 people in sales and another 120 people in business development according to data from LinkedIn. Sales now accounts for about 7% of the company’s headcount–a similar share of their workforce as marketing or product management. The rest of their headcount only grew by 31%. Atlassian now has a sales team.

Sales Hiring 57

Sales Hiring Scale Headcount Sales 57

Sales Hacker

MAY 26, 2021

In any sales organization, a sales rep has the primary relationship and responsibility to their customers. But a sales operations team will help with learning critical insights about a rep’s accounts, ensuring long-term customer success, and having a deep understanding of your customer base. Performance.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

SmartKarrot

APRIL 16, 2020

Role: Customer Success Representative Location: Cork, Ireland Organization: Varonis In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. Apply here: [link] Role: Customer Success Analyst Location: Chicago, Illinois Organization: Nice Ltd.,

Technical Advisors 8

Technical Advisors Customer Success Scale Headcount 8

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. How to structure and compensate a Customer Success team. How to develop a customer health score and key customer events to track.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

SaaStr

MARCH 17, 2020

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. Another way that customers become advocates is a personal relationship with the account team.

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? If you like what you read in 2.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52