ProfitWell

DECEMBER 6, 2019

Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Chart Mogul

MARCH 10, 2023

A salesperson gated it from them as leverage to then engage them in a sales process. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. The best salespeople are great at customer success We have a tendency in SaaS, whenever new things come around, we add a role.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). There is still room for sales in a product led business, but sales should start to look more like customer success.

Scale 70

Scale Startup Technical Review Software Review 70

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. It’s often obtained from a demo request , trial registration, or email subscription. Behavioral and engagement data. Gather data from Customer Success, Sales Enablement, and even the C-Suite.

Sales 97

Sales Underperforming Technical Team Systems Review Headcount 97

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). There is still room for sales in a product led business, but sales should start to look more like customer success.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). There is still room for sales in a product led business, but sales should start to look more like customer success.

Scale 40

Scale Startup Technical Review Software Review 40

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value. Support tickets.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success.

Travel 176

Travel Marketing Scale Outsourcing Services 176

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. I bet most, if not all, of them were based on a subscription. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SmartKarrot

DECEMBER 18, 2020

. #3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. 9 Customer service as a company culture.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

. #3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. 9 Customer service as a company culture.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

Totango

APRIL 23, 2019

The rate at which your customers extend their relationship with you determines how fast and how far your enterprise can grow. As such, being able to accurately calculate your renewal rate gives you insight into your customer success team’s performance. The customer depends on the product for one or more business use cases.

Headcount 70

Headcount Churn Subscription Payment Features 70

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Customer segmentation is a way of grouping customers who have specific things in common. This lets you provide those customers with a more personalized experience.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172