Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. The history of on call at Intercom.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . hiring in-house talent). For example, you hire a developer to move you over to an ERP like NetSuite.

Merchant Services 202

Merchant Services Technical Review Scale Sales Hiring 202

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. We use a multi-touch attribution system. There’s no first click or last click.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Sales Hacker

FEBRUARY 17, 2021

In part, my shift in thinking could pertain to not being the “front man” handling the pitch. But thanks to our VP of Business Development, I realize team-based selling for an early-stage startup or company is still likely a necessity, and far outweighs specialization when your sales org is fewer than five people or so. Solution review.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

Intercom, Inc.

JANUARY 5, 2022

Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Liam: I’ve read a lot about difficulties in startups becoming SOC 2 Compliant.

Scale 211

Scale Software Review compliance Technical Review 211

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam’s Corner [28:45]. Show Introduction [00:10]. What is LinkSquares?

Scale 117

Scale CTO Hire CTO Coach Scaling 117

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. This is a program where we invite luminaries from the startup world to share their insights. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. And so, the Jebbit team set out to build a customer health scoring system. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

JUNE 12, 2020

In it, Co-Founder and CRO of Kronologic, Aaron Bollinger, shows us how to close enterprise level deals when you’re a startup. How to overcome no credible timing event. All right guys, welcome to the Sales Hacker’s Success Summit presentation, How To Close The Enterprise When You Are Just A Startup. What You’ll Learn.

Enterprise 79

Enterprise CTO Hire Startup Technical Cofounder 79

Baremetrics

MARCH 16, 2021

QuikNode is a Miami-based startup powering blockchain applications with lightning fast Ethereum, Bitcoin, Polygon, BSC and xDai nodes. QuikNode wants to see technology transform decentralized applications, smart contracts, decentralized governance, voting systems, and more. Gain valuable feedback.

Blockchain 90

Blockchain Artificial Intelligence Payment Solutions Payment Services 90

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Janeen Uzzell , COO for Wikimedia Foundation.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Mucker Capital

APRIL 6, 2023

Hila Qu joined Mucker’s Tony Yang for an Ask-Me-Anything (AMA) conversation about Product-Led Growth (PLG) for Startups to kickoff the 2023 Mucker Growth Series. Hila Qu has been the Head of Growth or VP of Growth at a number of different companies and startups, most notably Acorns and GitLab. That is a natural hurdle for PLG motion.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

OpenView Labs

MARCH 10, 2020

While the CTOs may be directly involved in the purchase decision-making at the startup and SMB organizations, the role of the CTO at larger organizations can be very different, and not all CTOs look the same. “A A lot of our clients want to target CTOs or C-level executives,” said Valentino Volonghi, CTO of AdRoll.

Enterprise 52

Enterprise Software Review CTO Hire Software 52

Upscope

JANUARY 5, 2020

A lot of startups built the equivalent of Dropbox but never became Dropbox. It integrates with live chat systems like Intercom, Zendesk, LiveChat etc. This means we just need to contact people who use these live chat systems. They re-launched their product and got rave reviews. Why positioning matters?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStr

DECEMBER 13, 2019

Harry Stebbings: And so with that, I’m super excited to welcome Yousuf Khan, serial CIO, startup and VC advisor. As you know, I’ve spoken to many of our mutual friends in the VC, in the startup ecosystem. My advice is hire earlier rather than later. It’s that simple. Yousuf Khan: Yes.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

MARCH 12, 2019

Erica Schultz: Well I actually started in the world of SaaS back in 2005 so about 14 years ago when I was still at Oracle Corporation and it was right after we’d acquired Siebel Systems and I took on a leadership role for what at the time was known as the CRM on demand team. I came back to North America.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? Throughout this whole time, you own, I believe, millions of millions of dollars worth of domains.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

SaaStr

OCTOBER 16, 2020

In Today’s Episode We Discuss: * How Paul made his way into the world of startups with Twitter and Slack and how that led to his founding SaaS company, Balsa. Paul Rosania: Well, I’ve been in and out of startups my whole career and my big break came close to 10 years ago now. Is there hiring decisions?

CTO Coach 216

CTO Coach Sales Hiring CTO Hire Software Review 216

Sales Hacker

JULY 21, 2020

Brendan’s startup philosophy? Startup surprises [19:37]. Businesses run on documents, Conga is changing the way the world works by modernizing, streamlining, and automating your documents, contracts, and processes to make it easier to do business. Startup surprises [19:37]. Don’t follow your passion. And on Stitcher.

Outsourcing Services 92

Outsourcing Services Outsourced Development Scale Technical Review 92

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? Throughout this whole time, you own, I believe, millions of millions of dollars worth of domains.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155

Sales Hacker

MARCH 11, 2025

Pursuit helps companies hire elite go-to-market talent on a non-retainer basis. If you’re hiring for sales or marketing roles, reach out to Pursuit at pursuitsalessolutions.com/gtm or message a GTMfund team member. You know, startup experience and then at larger companies. But you and I both know. Do you know what I mean?

Scale 79

Scale Technical Advisors Sales Hiring Technical Review 79

Sales Hacker

DECEMBER 10, 2024

Currently, he’s the founder of MartinRoth.com, specializing in helping startups scale from $1M to $10M in ARR. Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. The Bowery Capital Startup Sales Podcast.

Scale 113

Scale Sales Hiring Scaling CTO Coach 113