Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

ProfitWell

JANUARY 24, 2020

Your top subscription news. The Athletic , a subscription-based digital sports media company, has officially raised $50 million in a Series D funding round led by Bedrock Capital, now apparently valued at $500 million after this new raise. Subscription content—alive and thriving. Do you like me? Or do you like like me?

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What about the ROI of spending time with your family, friends, or kids? How many CSMs should you hire? And that’s a wrap for your December 6 subscription news. On today’s episode, we’re calculating the ROI of your CSM. And Sprinklr acquires Nanigans. Your mom has an ROI. What is their ROI?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Crafty CTO

JULY 21, 2023

They are hiring multiple “AI” roles now and they have the capital and focus to “eventually” catch up — but it is very much a catch-up game … That said, they seem to prefer catchup waiting till others explore new tech they swoop in an (claim) to perfect it from a usability pov. They just seem a little gross.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

Intercom, Inc.

JANUARY 5, 2022

Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Liam: So, let’s get into SOC 2 compliance, which I know is a bit like saying “let’s talk about taxes”, or “let’s talk about invoicing” But it’s so important. Caught your interest? The LinkedIn Incident.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

SEPTEMBER 24, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Suzanne Xie, Head of Invoicing @ Stripe. Brian Peterson, CTO @ Dialpad. Karim Atiyeh, CTO & Co-Founder @ Ramp.

VP of Engineering 278

VP of Engineering Technical Cofounder CTO Coach CTO Hire 278

Buffer Resources

JANUARY 30, 2023

Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. After leaving Bezos Academy, he decided to start a paid newsletter focused on career development, organization design, and hiring. He spent 12 years at Amazon, leading organizations as a general manager and technology director.

Social Media 16

Social Media CTO Coach CTO Hire New CTO 16

SaaStr

APRIL 4, 2019

Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today?

Cloud 171

Cloud Scale Trends Machine Learning 171

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

SaaStr

AUGUST 7, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Amy Pisano, CRO @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Suzanne Xie, Head of Invoicing @ Stripe. Brian Peterson, CTO @ Dialpad. John Jahnke, CEO, Tackle.

VP of Engineering 269

VP of Engineering Technical Cofounder CTO Coach CTO Hire 269

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. Balancing internal growth with hiring. Sign me up.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? Is it recurring revenue, or is it delivered in a different way?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 242

Part-Time VPE Technical Cofounder CTO Hire New CTO 242

SmartKarrot

AUGUST 16, 2022

These annual executive business meetings are a wonderful time to discuss contracts. You will know if the customer or key customer is keen on being associated again with the company when their subscription expires. Whatever suits the customer would be the right time. It need not always be the chief customer officer.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. At the enterprise level, discounting SaaS contracts is expected, not optional. Early Survey Results Show the Most Common Pricing Responses to COVID-19.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SmartKarrot

FEBRUARY 16, 2022

Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Ben Murray. Dharmesh Shah. Steli Efti.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Baremetrics

MARCH 16, 2021

QuikNode wants to see technology transform decentralized applications, smart contracts, decentralized governance, voting systems, and more. Bunsen, a serial founder and multi-CTO before starting QuikNode, had used Baremetrics in previous roles and was familiar with the value it brought to growing businesses.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. ProfitWell is not only a platform, it’s also a team that plugs into subscription management systems like Chargify and performs revenue automation activities. You need a RevOps team or manager focused on revenue.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

AUGUST 22, 2020

One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right? And then in one common platform, you can store your file at once and get all that extra security and protection. Jason Lemkin: Box Shield has a rule-based hire, I can pick rules. Aaron Levie: Exactly. Jason Lemkin: Yeah.

Sales Recruiting 152

Sales Recruiting Cloud CTO Hire Scale 152

Hull

JANUARY 22, 2019

These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Their goals and KPIs are unlikely to be related to metrics concerning a CTO (like application performance), but more likely related to those of a COO or CMO (like the number of qualified leads).

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Crafty CTO

APRIL 17, 2023

In the comments, several users immediately focus on the implications for the stock photo industry: Note, again, this is not “at some point we’ll be able to move off iStock”—but rather “we cancelled our iStock subscription last month.” ” And cost savings isn’t the only driver.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. And most of the time, the unseen features will provide a better product positioning or marketing message against competitors. As people or members of the same team, we’re biased.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. And most of the time, the unseen features will provide a better product positioning or marketing message against competitors. As people or members of the same team, we’re biased.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JANUARY 14, 2020

Should I sell a $20,000 engagement for a one week training course in a classroom or should I try to sell individual subscriptions to individuals around the world for only $100 a month, which was our initial starting price point, and we knew we had to burn the boats. Our salesforce didn’t know which one to sell.

B2B 135

B2B B2C Scale New CTO 135

Andreessen Horowitz

MARCH 20, 2024

This [includes] things like building applications across iOS and Android and Windows and Mac, localization of the interface, A/B testing, subscriptions, all these other kinds of small optimizations that you need to make a good consumer product. You’ve got to think about taxes. There’s just a lot of work.

AI Search 143

AI Search AI Artificial Intelligence Scale 143