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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. This model contrasts the traditional—and outdated—model where users purchase and install software on their computers or servers. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

We need to spend as little time as possible on undifferentiated heavy lifting problems that are already solved, and we need to spend as much time as possible creating enduring competitive advantage. Ciaran, our CTO , came up with this magical line. Can you describe our standards technologies? I thought, wow, the system works.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

More and more people are hiring leaders, not for past experience, but for capability and capacity. You all have the best experience in solving the hardest problems; I can tell you that. It can be hard to convince PE firms to invest in the customer. How did you get your PE colleagues to invest in the customer experience?

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. And I know people will often say, “Oh, try to get VC funding or angel investment funding.”

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SaaStr Podcasts for the Week with Crossbeam and Podium – January 10, 2020

SaaStr

How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Let’s hire an amazing VP of product who’s going to answer this question for us and kind of have the frameworks to do it.

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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

Of course, our team is involved to an extent, and we have an external part-time moderator for support. 5 Sebastian Schaeffer, CTO at dofollow.io (B2B PR SaaS) says: “ Our community is primarily on Facebook and Linkedin and it has been live for over a year. ’ or ‘would this improve your experience with the software?’