Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. You can’t grow your business if your customers don’t trust you with their sensitive data. Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints.

Scale 211

Scale Software Review compliance Technical Review 211

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Before we dive into the details, it’s worth noting a couple of things: A majority of the data points (particularly at the seed stage), were from European VCs.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. Balancing internal growth with hiring.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

DECEMBER 20, 2023

It was an administrative nightmare to get someone to sit for an hour, onboard, and get a solid result to personalize an interface for their instance of ZoomInfo. Today, triangulation is how people prioritize who they will reach out to — what’s happening on their list of accounts, if they’ve posted a job, if they’ve hired a new CTO, etc.

New CTO 238

New CTO Scale Sales Hiring AWS 238

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 209

Part-Time VPE Technical Cofounder CTO Hire New CTO 209

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. We talk about using the product complexity, your target customer size, your contract value, and whether there's individual use case–those four things--to help you decide if PLG is a fit.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. When business-critical applications move out of the data center with “lift and shift”. and onboarding new customers. See a useful background talk from their CTO Pini Reznik here ). Bottom-up cost transparency is a key feature of any public cloud platform.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SmartKarrot

AUGUST 16, 2022

These annual executive business meetings are a wonderful time to discuss contracts. Whatever suits the customer would be the right time. If the product is very technical, you can even include the CTO or such C-executives to get the best outcomes. Discuss terms of renewal. Things to Do while holding a QBR/EBR session.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. ” And so I tried it initially, I think it was toward the end of my time at Google actually.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 120

Scale Scaling CTO Hire Part-Time VPE 120

Baremetrics

MARCH 16, 2021

Baremetrics spoke with co-founder Dmitry Shklovsky to learn more about QuikNode and how they use Baremetrics to understand key financial metrics, translate cancellation data to inform product iteration, and sustain long-term growth. How could they build web infrastructure to onboard the next billion users to the fast approaching Web 3.0?

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

OCTOBER 16, 2020

Twitter was a very data-driven company and one of the things that appealed to me most about going to Slack… And Slack was much smaller at the time. I really do love pouring over the data. And so I think for Balsa, will be a mix of data-driven and vision-driven. Is there hiring decisions?

CTO Coach 167

CTO Coach Sales Hiring Software Review CTO Hire 167

Upscope

JANUARY 5, 2020

Those heavy duty email users are signing up for it, tweeting about it and Superhuman now have a waiting list of users to be onboarded. Talking to customers and analysing data to understand what's really working for them. They changed it to " Onboard and engage your users with Userlist — a customer messaging tool for SaaS companies.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. What would your advice be on onboarding those mega?corporates

Technical Advisors 153

Technical Advisors Scale Sales Hiring Sales Recruiting 153

Andreessen Horowitz

NOVEMBER 28, 2023

We were talking to Sean Place, who was the co founder and CTO, and it turned out that they were just giving gift cards to these drivers, but they had no way to authorize the right transaction at the right time for the right amount. We’re sitting down with Klarna and they’re talking about onboarding merchants.

Merchant Services 75

Merchant Services Payment Methods Payments Payment Solutions 75

OPEXEngine

NOVEMBER 11, 2020

Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. Is this data substantive enough? Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

SaaStr

AUGUST 15, 2020

I mean, wouldn’t it be something, if you could show up with a script of exactly what the customer needed and wanted based on the data in the technology to help them do better, go farther, move faster, right? And you see it on those data and eCommerce, our jaws dropped, right? From contract signature to launch.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. And most of the time, the unseen features will provide a better product positioning or marketing message against competitors. As people or members of the same team, we’re biased.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Outseta

NOVEMBER 19, 2019

The challenge in each case is the same—the company is hiring you at a lower level of commitment than a full-time hire, usually with the expectation that they will see some ROI relatively quickly. Full-time Head of Marketing I’ve been hired to lead marketing teams at four companies in a full-time capacity now.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. And most of the time, the unseen features will provide a better product positioning or marketing message against competitors. As people or members of the same team, we’re biased.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. Dharmesh Shah : As part of that exercise, I did some data collection, and we created this deck called the HubSpot Culture Code, which has exactly 128 slides.

Part-Time CTO 250

Part-Time CTO CTO Hire CTO Coach CTO 250