CTO Hire Customer Success Interviewing Sales 
User Pilot
JULY 27, 2023
Before hiring, assess your current needs and hire as your company grows. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.
ChurnZero
DECEMBER 9, 2022
However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. I put all that together, and that’s the customer value. We hire a third-party firm.
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SaaStr
NOVEMBER 11, 2022
But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot.
Intercom, Inc.
DECEMBER 21, 2021
Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Maggie Hott , Director of Sales at Webflow. Des Traynor , Co-founder and CTO of Intercom. Webflow’s Maggie Hott on building a scalable sales team from the ground up. There is so much knowledge in the sales CRM systems.
OPEXEngine
FEBRUARY 13, 2020
A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive. The CRO leads Sales, Marketing, and Operations, plus often Customer Success.
SaaStr
JANUARY 17, 2020
Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. What other elements of the contract should startups really spend a lot of time focusing on? Harry Stebbings.
Natalia Luneva
APRIL 30, 2021
To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Our community is the best way for us to inform our customers about upcoming updates and new features. We measure the success of our community by the direct feedback to our posts.
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