Think Strategies

MARCH 27, 2018

Cloud Service Intelligently Streamlines the Accounts Payable (AP) Workflow Process. THINKstrategies announced today that Yooz has been named a winner of the Best of SaaS Showplace (BoSS) Award. This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 137

Scale SaaS Payments Sales Recruiting Payment Services 137

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 159

Sales Hiring Payment Methods Payment Solutions Marketing 159

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * What is a good payback period? *

SaaS Payments 142

SaaS Payments Cloud Technical Review Scale 142

Casey Accidental

OCTOBER 27, 2020

This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time. In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Integration platforms are ubiquitous in SaaS.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SmartKarrot

AUGUST 11, 2021

“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. Fewer features in your SaaS product.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

Outseta

JANUARY 9, 2019

While we’ve consistently published monthly updates to keep our customers and audience abreast of our progress, the two year milestone is a good opportunity for us to share more broadly some of the decisions we’ve made and what we’ve accomplished. Let’s get right into it starting with how much we’ve spent on the business. The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Sales Stack Graveyard.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. Your startup sales playbook is your evergreen guide to securing happy, paying customers. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. Can one person buy via a credit card or will multiple stakeholders need to be involved? Gaining new customers. Goal of website. Purchase process.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. of his customers. Just looking at user churn would gloss over the fact that you lost a major customer.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. Your startup sales playbook is your evergreen guide to securing happy, paying customers. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Fasten your seatbelts and let’s get right to it!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Odoo - The real customer. What do we mean with "best"?

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Insight Selling. SalesTruth.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

JUNE 22, 2020

To grow exponentially, what must a SaaS company do once it has established its customer base? And for successful and sustainable growth, one needs to increase revenue per customer. Either by raising the price of the products for new customers, or upselling to your existing customers. How does one do this?

SaaS Payments 10

SaaS Payments Customer Lifetime Value Payments SaaS 10

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. After the visitor “converts” from website visitor to trial user, they stop marketing or selling. Or maybe the onboarding process is too complicated.

Payment Solutions 111

Payment Solutions SaaS Payments Payment Methods Strategy 111

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. But after a stint as a consultant I came out to Stanford back in the late ’90s in the dot-com era. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online.

Sales Recruiting 175

Sales Recruiting VP of Engineering Scale SaaS Payments 175

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Sales Hacker

MAY 9, 2019

It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. Experienced/Top Performer.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103

Sales Hacker

SEPTEMBER 10, 2020

COVID-19 changed everything we thought we knew about building connections between companies and customers. Face-to-face consultations went out of the window. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore. Consumers are spending more than 5.8%

B2B 64

B2B Sales Payment Methods SaaS Payments 64

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. I like to not just be a source of capital, but an advisor so that companies can get their customers to stay and pay. What I love about SaaS as a product person is that it’s a longterm value exchange.

Payments 100

Payments Pricing Compensation SaaS Payments 100

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. Not to mention acquiring new customers can be rather expensive yet retaining them well, it’s a lot cheaper. The Importance of Customer Retention. Lower churn.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. Angus is an amazing person — he never went to college. Success without College [2:46].

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Sales Hacker

FEBRUARY 5, 2019

Related: The SaaS Executive’s Guide To Building A Winning Go-To Market Strategy. Your Product Management team should start the Customer Development process again and interview prospective Enterprise customers to find out if they have the problems you currently solve. Get Aligned Before Moving Upmarket. Bonus Takeaway.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SmartKarrot

APRIL 14, 2020

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. Businesses seeking a vendor such as an I.T.

Payment Services 10

Payment Services SaaS Payments Data Payment Methods 10

SmartKarrot

APRIL 14, 2020

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. Businesses seeking a vendor such as an I.T.

Payment Services 10

Payment Services SaaS Payments Data Payment Methods 10

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136