SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 15

Customer Success Payment Methods Payment Services Technical Review 15

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

OpenView Labs

DECEMBER 21, 2020

We’ll see more services companies adopt a product led growth strategy but for selling their services online. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. 50% of in-person conferences are never coming back.”

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. The key to making your scorecard valuable is to develop a customer health score scale.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. I want to invite you all to go on Slido. Pauline : Oh yeah.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Sales Hacker

MARCH 29, 2021

They have shifted their buying process even further online, only talking to vendors after they have already conducted significant research. As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Processing and remitting payments.

Payments 100

Payments SaaS Payments Payment Solutions Payment Services 100

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Think Strategies

MARCH 27, 2018

The company’s five stores sell 900—1,400 units/month. The group has a centralized accounting department with about 10 people who process an average of 2,500 invoices and 800 supplier payments per month to about 3,300 vendors. Based on this customer success story, Yooz has been named a Best of SaaS Showplace (BoSS) Award winner. “We

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Sales Hacker

JUNE 7, 2021

Taking a disruptive approach and trying to get the contact out of their comfort zone doesn’t work well if the customer is already in the market for a solution. As any good consultative salesperson will tell you, it’s not enough to uncover the issue or problem the customer is facing. Professional services/customer success.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

Tom Tunguz

FEBRUARY 10, 2016

All of the cost of customer acquisition for a SaaS company is borne in the first month or so. The chart above, copied from David Skok’s great SaaStr presentation , shows the unit cash flow for monthly payment plans. Each subsequent month, the startup receives another $1k in cash and breaks even on that customer a year later.

SaaS Payments 124

SaaS Payments Sales Recruiting Sales Hiring Payment Services 124

Sales Hacker

AUGUST 7, 2020

Customer Success. Head of Customer Experience. samsales Consulting. Chasse Consulting: Sales Strategies, Inc. Director of Customer Growth. Head of Sales and Customer Success. Launch Consulting Group. Vice President of Payments Products UK. Uncensored Consulting. Leadership.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Outseta

JANUARY 10, 2020

Our biggest expense, consulting services, is the salary we pay James for design work. Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. I joined a number of online communities that are rich in SaaS founders. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Invoice Payments.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Invoice Payments.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Upland Altify - Helping companies to generate value with every customer interaction. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

AUGUST 11, 2021

You can avoid this situation by opting for a tiered billing model and pricing structure to meet the demands of different customer segments. Payment Method may not work. As per ProfitWell, 20-40% of SaaS churn and cancellations are due to payment delinquencies. Attracting wrong customers. Product Problems.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Casey Accidental

OCTOBER 27, 2020

The question of control over the payment for platforms is similar to the one for marketplaces that we covered in the previous post. When Gilad evaluated this at Eventbrite it was clear that the benefits of owning the payment system didn’t outweigh the costs. Demand Side Branding. Trust and Quality.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Outseta

JANUARY 9, 2019

we spent on consulting services was primarily design related expenses, as James Lavine began working with us. Forte fees represent payment processing costs associated with one of the payment gateways we support, Forte Payment systems. Our top performing posts to date are: Customer Success. The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. The 2020 Summer Olympics in Tokyo finally took place.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? What is a good margin for professional services? What should they look for in those reps?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She spent the next six months constructing course content, without the slightest clue about what she was doing, assuming that customers would sign up eagerly. I coded the website.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

User Pilot

MAY 14, 2021

Now that we’ve got that out of the way, I would define a customer onboarding survey as follows: Customer onboarding surveys are used by SaaS businesses to gather commercially valuable insights about a given individual or business, prior to them becoming a paying customer. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Intercom, Inc.

OCTOBER 16, 2019

Can one person buy via a credit card or will multiple stakeholders need to be involved? Goal of website. Minimizing in-person support is crucial given the tight margins, so detailed online support will be paramount as it enables people to self-serve without needing to actually contact support. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It How My Marketing Concepts upsells annual payments during trial.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SmartKarrot

JANUARY 25, 2022

Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. BugHerd provides top-notch services for bug tracking and website feedback. Linius Technology helps businesses create hyper-personalized video experiences for their audience.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Baremetrics

MARCH 23, 2020

If you can develop even the smallest personal relationship (even just a simple personalized email after signup, a friendly support conversation, etc) then the customer will be more inclined to share with you why they’re canceling when they cancel, because they see you as a human. It’s an app store optimization tool.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145