SmartKarrot

DECEMBER 21, 2020

Apply here: [link] Role: Head of Customer Success Location: Austin, TX, US Organization: Atlassian As a Head of Customer Success, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, lower churn, etc. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SaaStr

AUGUST 7, 2020

These companies can scale really efficiently. Trisha Price: Our roots from the very beginning were built by bankers for bankers and from the very beginning, we made the choice to build the application on the Salesforce platform and since then, we’ve scaled quite a bit. They need fewer sales as a percentage of overall employees.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SmartKarrot

OCTOBER 23, 2020

Drive new business growth through greater advocacy and reference-ability. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Steal Like an Artist. The Decision Book.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. I am pleased to see her take on an expanded leadership position of Chief Customer Officer.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

ChurnZero

JANUARY 26, 2021

Through this partnership, we create customer advocates in the market who will provide references and referrals, we renew customers at higher rates, and we have the opportunity to expand revenue by selling additional products and services into our existing customer base. Next are the day-to-day leadership contacts.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

NOVEMBER 19, 2019

Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need. Heidi promptly referred me to a good physical therapist so at least I started acquiring physical therapy domain expertise. Want to see more content like this? We started building in 2006.

Scale 169

Scale SMB VP of Engineering Leadership 169

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. And both of those things are a scale. On both sides of that ratio, there’s a scale. Paul: Yeah. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a Speaker and Hostess for LinkedIn Live. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Andreessen Horowitz

APRIL 9, 2024

But the wins that actually happen, they happen due to the work of sales leadership and sales people. That starts with sales leadership and sales management. Are there back channel references, deeper information discovery? Stitch in about 18 months grew to almost the scale of revenue that RJMetrics got to in seven years.

Scale 118

Scale Technical Review AI Sales Hiring 118

SaaStr

NOVEMBER 7, 2019

Let’s start with the first one, which I think really is to prepare your core product for scale. Once you have your core product to scale, it’s time to introduce API’s in your product. It would take days or weeks to even get approved, but you also had to go through all these hoops of PCI compliance.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

AUGUST 15, 2020

And well, that simplicity theme obviously is so massive and also just doing more in the product when you have that massive scale that you all have at Algolia and New Relic has as well. Loren Padelford: And it’s possible because we built a platform to manage the scale of millions of merchants. Because that doesn’t scale.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

SaaStr

APRIL 3, 2019

So tell me, how did you make your way into the world of startups and come to be CRO for one of the fastest scaling, I think it’s eighth fastest scaling of all time in Flexport. It’s often said that the specialization of roles is always an inevitable part of company scaling and leaders must know when they are and act fast.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

JULY 11, 2019

So Zendesk referred you leads because they’re competitive, their pseudo competitive product broke it’s scale. One was because their existing product just didn’t scale. So even seven years later, now we are at a different scale. Tiago Paiva: A smaller example of this is PCI compliance. You lose it.

Sales Hiring 263

Sales Hiring SMB Scale Cloud 263

SaaStr

MARCH 31, 2024

We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves. It will absolutely go viral, it will be easy for people to refer people who are just like them. Katie Burke: So, what we do instead is we out-care and we out-execute.

Part-Time CTO 264

Part-Time CTO CTO Hire CTO Coach CTO 264

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Harry Stebbings: Can I ask, why is it flipped? ” I’m like, “Oh, wonderful.”

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132