From Startup to $500M CARR: How Braze Scaled a Growth and CS Team
SaaStr
AUGUST 9, 2024
Customer success at Braze was a big umbrella, with onboarding, CSM, tech support, sales engineering, and more under it. They did the same with their onboarding team. Headcount isn’t the right story for them, though. Eventually, this team moved out of growth, so their success wasn’t dependent on budget or headcount.
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