Remove compliance Remove Customer Success Remove Technical Support
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team

SaaStr

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. This shifted from doing odd jobs to a deep focus on customer success and scaling teams around customer success. You don’t have to leave as the organization scales.

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Merchant of Record for Mobile Games: What It Is and Why You Need One

FastSpring

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. And if you need help, our award-winning support teams are here to help. Or which U.S.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

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20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

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Essential Guide to ISV Integrated Payments: Benefits and Best Practices

Stax

With payments built into your platform, you reduce dependencies on third-party systems, minimize support overhead, and gain better visibility into transactional data. It can also make it easier to manage compliance, automate reporting, and scale operations. Developer-friendly infrastructure Your dev team will thank you for this one.

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Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

User Pilot

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. Enterprise.

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Top 7 Help Center Software in 2025

User Pilot

Support agents gain complete visibility into each issues status, helping you prioritize urgent tickets and monitor recurring pain points. It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks.