ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Have a great variety of custom graphs, charts, and reports for analyzing traffic data. Userpilot pricing.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 171

Cloud Scale Trends Machine Learning 171

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Have a great variety of custom graphs, charts, and reports for analyzing traffic data. Userpilot pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Sales Hacker

SEPTEMBER 11, 2020

While there are various metrics and KPIs they will be tracking, there’s one underlying theme — growth. “ This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. A startup is a company designed to grow fast.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. It’s a problem if users are clicking the feature but not using it to create invoices.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. Rob Bernshyten: I think you have to combine backwards looking metrics. Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing.

Scale 105

Scale Social Media AI Search SaaS 105

User Pilot

MAY 12, 2024

It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Set up your metrics to measure growth and retention. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. What do users say about Hotjar?

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

MAY 17, 2024

While Google Analytics is a popular tool, here are three compelling reasons to consider its alternatives: Data Privacy Concerns: Google Analytics collects vast user data, raising privacy concerns for your SaaS and other small businesses with little to zero security systems. Set up your metrics to measure growth and retention.

SaaS 52

SaaS Scale Software Review Trends 52

User Pilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. Mixpanel is a better option for SaaS, while you may find Google Analytics more suitable to track marketing and e-commerce metrics. The “Compare to past” button lets you select a previous time period or custom date range.

Scale 105

Scale Retention Trends Pricing 105

User Pilot

MAY 12, 2024

Automatic Tracking : HelpHero’s built-in analytics automatically track key metrics such as the number of tours started, tours completed, and the progress users make through the tours. or dashboards to track your core onboarding metrics i.e. activation , stickiness , drop-offs , etc.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MAY 12, 2024

Expensive Pricing Model : Pendo is more expensive than most solutions on the market and the subscription cost rises rapidly as your MAUs grow. You’ll even be able to access the most important metrics like MAUs and feature use from the home dashboard itself. I love the ability to measure metrics quantitatively. Pros of Pendo?

SaaS 52

SaaS Software Review Onboarding Technical Review 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52

User Pilot

MAY 12, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Set up your metrics to measure growth and retention. Set up your metrics to measure growth and retention. Pros of Heap?

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

MARCH 16, 2024

You should be able to monitor your users’ behavior with it, the engagement with your PLG in-app experiences, and how they contribute towards improving your metrics. Content Engagement : While UserGuiding lacks more detailed growth metrics, it does track engagement for all materials created within the platform.

Software Review 52

Software Review Onboarding Technical Review AI Search 52

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the LouAssist platform rather than actual product analytics. You’ll also get a custom service-level agreement (SLA).

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What metrics must you look for? All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. What questions must you ask?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

User Pilot

MAY 17, 2024

The onboarding metrics gathered and synced across tools can then help you streamline your in-app flows. While all plans promise to give you a customer success manager, most Whatfix users complain about the subpar support they provide. If detailed user data matters to you, you’ll want to consider alternatives.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. Pendo Engage is a product adoption platform used to streamline inboarding through in-app guidance, collect customer feedback through in-app surveys, and provide an overview of key metrics through analytics dashboards.

Software Review 105

Software Review Engagement Technical Review AI 105

User Pilot

MAY 12, 2024

It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Set up your metrics to measure growth and retention. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

MAY 12, 2024

While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note: Dashboard customization – You can’t edit your home dashboard or choose which analytics you want to see. Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 19, 2024

Those on the Basic version of UserGuiding will only be able to have one survey active at a time which means you won’t be able to have multiple single-purpose surveys in your app, unless you upgrade your subscription. Survey Analytics : Unlike the other metrics, survey analytics aren’t readily available on the UserGuiding home dashboard.

Software Review 52

Software Review Underperforming Technical Team Pricing Mobile 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. What are the pros and cons of Heap? Let’s take a closer look at its benefits.

Technical Review 52

Technical Review Software Review Churn Systems Review 52