SaaStr

NOVEMBER 2, 2019

And so I’m so thrilled to welcome back Krish Subramanian, founder and CEO at Chargebee, the startup that lets you go beyond payment, billing, and recurring invoices to delivering subscription experiences that wow and what they’re doing now in the world of rev ops, trust me, it’s pretty mind blowing.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

OpenView Labs

APRIL 8, 2021

Yet pivoting from traditional subscriptions to usage-based can be just as big of a shift as making the leap from on-prem to SaaS. One way to solve for this is to mix subscription packages with usage-based pricing, similar to Zapier (screenshot below) or Cypress. Unfortunately, that’s only half the story.

Pricing 97

Pricing Scale Subscription Payment Features 97

Incredo

NOVEMBER 21, 2019

In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy? 4) Which compensation structures do SaaS companies usually follow? But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

NOVEMBER 7, 2019

So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn. Recently, we launched a full invoice management system where you can process an invoice, getting it approved and paid in the same system. You have to make your team structure evolve.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Promote Your Position in the Right Places.

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

Chart Mogul

MAY 30, 2019

Is it onboarding, renewals, NPS, etc. How do you build a compensation plan for a new customer success team and strategy? Timing also depends on the product and how high-touch onboarding is. Products that are quite self-service in nature tend to require little-to-no onboarding. Customer Success Management metrics.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. Inventory management capabilities: price, quotes, invoices, purchase orders. Incentive compensation management. Subscription-based sales automation.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. Another example is creating a health score based on tiered implementation: SMB onboarding versus Enterprise onboarding. What’s a Customer Health Score?

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

ChurnZero

OCTOBER 1, 2022

If you are going to have that mix, consider—and I’m going to go back to compensation, you throw money at the problem and sometimes it works—but think about double spiffing while you go through that change management so that there is not competition while people are figuring out how the wheels work and how the motions work.

Scale 97

Scale Customer Success Revenue Retention 97

Totango

MARCH 14, 2019

If you can offer a refund or some other kind of compensation, offer it. By contacting you, the customer gave you the chance to resolve the issue; they could have simply cancelled their subscription or never contacted your company again. Give customers your focused attention every step of the way , from onboarding to renewal.

Social Media 89

Social Media Compensation Customer Success Communication 89

Buffer Resources

JULY 11, 2023

If I used ChatGPT to write an article (not counting access to the web plugin from a Plus subscription), it would only be referencing facts up to September 2021. I didn’t have enough leverage to ask for compensation at that time.

Payments 75

Payments Social Media Systems Review AI Search 75

Baremetrics

JULY 30, 2020

It’s like trying to work out to compensate for your poor diet. Whether it’s the lack of a specific feature, bad onboarding or whatever the main cause, you know exactly why people are churning and can work towards fixing it. Let’s take a look at some practical ways to boost your MRR growth.

Churn 125

Churn Acquisition Pricing Revenue 125

CustomerSuccessBox

JUNE 8, 2022

We are helping out our corporate customers to get the maximum value with their FT subscription, which is not only ft.com, but we are also selling other products that we are currently developing at the moment. Because if you mess up the onboarding, that’s not great. So Europe, the middle east, and Africa.

Churn 52

Churn Management Customer Success Subscription 52

SmartKarrot

OCTOBER 11, 2022

Suggest compensation plans for CS roles such that they promote upsells/cross sells and reduce churn. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.

Customer Success 19

Customer Success Technical Review Systems Review Outsourced Development 19

Natalia Luneva

JULY 29, 2021

Financial rewards still remain the primary source of compensation for influencer services but you may try offering other options. We often run monthly challenges on our social media platforms to push for more engagement, and more onboarding. For example, free access to your product for a few months, brand association or status (e.g.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Compensation Systems Review Leadership 10

Unbounce

JUNE 16, 2020

Affiliates usually receive some kind of compensation (more on this below) for their work. It can take a while to recruit the right partners and onboard them effectively to start producing results. Each one has a different value prop, recruiting and onboarding flows, and engagement efforts to remain relevant to each partner type.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SmartKarrot

NOVEMBER 2, 2020

He says, “It’s all about the customer onboarding experience.” “New Customer retention in the case of our company is majorly reducing refunds and increasing subscriptions could reflect customer retention.”. Mert Aktas is a marketing manager at UserGuiding, a product walkthrough software for product adoption and customer onboarding.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. When adding new team members there’s always an additional onboarding load—but hey, CS teams are good at that! Show them the data.

Sales Hiring 92

Sales Hiring Sales Recruiting Scale Customer Success 92

Baremetrics

AUGUST 11, 2021

Revenue recognition, as per GAAP, states that payment is recognized as revenue after delivering the product or service in its entirety. In the SaaS industry, subscription fees are paid as monthly recurring revenue (MRR) and can be paid in advance for up to a year. Of course, that’s not how SaaS revenue works. (We

Payment Methods 59

Payment Methods SaaS Payments Payment Features Payment Services 59

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Onboarding Hero – Definitive Healthcare. This year’s eight winners come from around the globe and touch many different industries.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

SmartKarrot

AUGUST 5, 2020

When your sales team is on a different page with the customer than the onboarding team or the support team, it creates an irregularity in their experiences. Ideally, setting up and knowing the expectations should be a part of onboarding meetings but if not done during that time then now is the time. Company’s reactive service.

Compensation 10

Compensation Branding Customer Success Onboarding 10

Incredo

NOVEMBER 1, 2019

From sales & marketing alignment to SaaS salespeople compensation. If you are satisfied with your sales model and need to learn about employee compensation model, just skip the first article. (3 SaaS Sales team compensation . The same goes for the website, customer support, and user onboarding. Did we miss anything?

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Conversion The conversion stage is where potential customers make the decision to upgrade from a trial or freemium account to a paid subscription. What is the purpose of customer acquisition in SaaS?

Acquisition 87

Acquisition SaaS Payments Payment Methods Metrics 87

User Pilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

APRIL 26, 2024

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. The CES metric measures interactions like product usage , feature discovery , subscription upgrades, support tickets, and more. Secondary onboarding. Customer engagement score.

Customer Success 56

Customer Success Customer Lifetime Value SaaS Churn 56

User Pilot

MAY 8, 2023

Whether your primary objective is to improve your user onboarding or product analytics, gather user feedback, or NPS, you will obtain a detailed comparison of Appcues, Usetiful, and Userpilot to determine which one suits your requirements best. You can publish in-app onboarding tours , announcements, and launch surveys.

Software Review 52

Software Review Technical Review SaaS Underperforming Technical Team 52

SaaStr

AUGUST 19, 2022

Do you think, is training and onboarding your customers a great investment to do if you’re early in your product? Jason Lemkin: To do training and onboarding for your customers? How much should you do for your customers in terms of onboarding, in terms of integrations, and in terms of seemingly custom work? Not b t, right?

Scale 251

Scale Sales Hiring Scaling VP of Engineering 251

User Pilot

FEBRUARY 27, 2023

And is there a better in-app onboarding software that would better fit your needs? Appcues for customer feedback Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage.You can publish in-app onboarding tours , announcements, and launch surveys.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

SaaSOptics

MAY 2, 2022

Whereas, in a product-led model, the product itself is used to acquire, onboard, and retain new users. Product-led companies use many different tactics to acquire, onboard, and retain new users, including: Free trials . In a sales-led model, sales processes and teams are the primary drivers of revenue growth. On-demand training.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

ChurnZero

OCTOBER 12, 2021

We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Chart Mogul

MARCH 10, 2023

– Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. – Nick, Pitch Re-examine your sales team structure, compensation, and commissions Product-led growth forces you to rethink organizational structure and skill sets. That has gone away. The answer is unclear.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

Sales Hacker

NOVEMBER 15, 2017

Annual Recurring Revenue (ARR) is the value of contracted, often subscription-based revenues normalized for one calendar year. It is called Annual Contract Value (ACV) when annualized and Average Purchase Value (APV) when the revenue derived is not subscription-based. Compensation. Challenger Sales Model. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

User Pilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? Appcues is a no-code onboarding tool that allows you to publish in-app onboarding tours , announcements , and launch surveys. Nevertheless, Spekit focuses on employee onboarding rather than user onboarding.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

ChurnZero

JULY 2, 2021

Adjust your Customer Success compensation plan for growth. Obsess over onboarding. For subscription companies, your first impression is the most important impression. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Actions to Maximize Net Revenue Retention.

Retention 97

Retention Revenue Sales Hiring Churn 97