OPEXEngine

MARCH 15, 2022

One problem is that mature companies with established business processes tend to apply their well-worn operational formulas to new markets. But successful international expansion is not a matter of simply hiring international sales and finance staff overseas to sell into new territory. Local Hiring. Talent Compensation.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

ChurnZero

OCTOBER 4, 2019

A: I believe it’s common practice to treat Customer Success as Account Management or just a support function. If implemented well, it will have mutually beneficial outcomes for the company and customers. Q: What characteristics do you look for when hiring CSMs? A: Can we work for you?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

User Pilot

FEBRUARY 5, 2021

Let’s have a closer look at who a product growth manager is exactly, their responsibilities, why their role is important, and what to do in the first 90 days as a product growth manager. Contents: Who Is a Product Growth Manager? What Does a Product Growth Manager Do? When to Hire a Product Growth Manager?

Management 105

Management Sales Hiring Onboarding User Experience 105

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. Making key hires. Securing first paying customers. Securing angel/seed money. **We Hiring executives. Funnel optimization**.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. Software costs.

Outsourcing Services 75

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. Up top, SalesLoft.

Scale 45

Scale Sales Hiring AI Mobile 45

SaaStr

APRIL 4, 2019

They are expecting a discussion on security and scalability and so we have to bring partners to the table and there are some partners we work with that are more than willing to come into that sales conversation with us and these is other partners that aren’t. Megan Leuders: Well it’s interesting.

Cloud 171

Cloud Scale Trends Machine Learning 171

SmartKarrot

JUNE 15, 2021

Hire Data-driven People. Hiring the right people with the correct mindset is important to influence behaviour. If you are scarce on resources like finance, you can bring sales, product, and support teams together to improve customer success and fine-tune collaboration. Hiring data-driven people alone is not enough.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

Intercom, Inc.

JANUARY 5, 2022

It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. And then, it allows companies to be more enterprise-ready. And it’s just going to be baked right into the company culture from day one.

Scale 211

Scale Software Review compliance Technical Review 211

SmartKarrot

APRIL 18, 2023

A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. Design a Success Model The first step in scaling a customer success team is to design a success model that aligns with your company’s goals and values. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Why does Nick push back against the “hire fast and fire fast” thesis?

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? We have the subscription revenue. The subscription economy.

Scale 207

Scale Sales Hiring Revenue VP of Engineering 207

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? 308: RevenueCat is managing tens of millions of dollars in mobile subscriptions and growing 20% a month. in this episode, RevenueCat CEO Jacob Eiting discusses managing millions in mobile subscriptions while growing 20% a month.

Scale 191

Scale Sales Hiring B2B Scaling 191

SaaStr

APRIL 2, 2019

She will share her top 5 lessons learned in building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and how to hire well to drive breakthrough customer experiences and business growth. Where are your apps, where do you need to hire?

Scale 193

Scale Sales Hiring Scaling Strategy 193

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. And there is a danger point where you start to be seen as more of a services company than a software company.

Sales Hiring 137

Sales Hiring Scale Underperforming Technical Team Software Review 137

SaaStock

FEBRUARY 14, 2019

Today he is the man behind Predictable Revenue, the “Outbound Success Company.” The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Starting as VP of Sales, in less than two years he became CEO.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

NOVEMBER 12, 2019

SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot. I want to go do my own thing,” and so right there on the spot, I was like, “Hey Kyle, let’s start a company together. Let’s be 50/50 co-founders and let’s start a company in the sales space.”

Sales Recruiting 167

Sales Recruiting Scale Outsourcing Services Sales Hiring 167

SaaStr

AUGUST 22, 2020

One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right? I need like sales, procurement, collaboration. And then in one common platform, you can store your file at once and get all that extra security and protection. Jason Lemkin: Box Shield has a rule-based hire, I can pick rules.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. companies now have remote workers. Nearly 30% of all startups with roles posted on AngelList, as of August 2019, were hiring for remote roles. Subscription fitness gets even stronger. Remote product work: to be or not to be?

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies. The subscription business is about building long-term relationships with your customers.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies. The subscription business is about building long-term relationships with your customers.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

Chart Mogul

JULY 1, 2020

Speaking your customers’ language will accelerate your sales and make your brand more engaging. It’s harder to identify your buyer persona and the main jobs they hire you to do (JTBD theory). Some B2B companies conduct customer development interviews once per week and they have this on their company culture.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

Speaking your customers’ language will accelerate your sales and make your brand more engaging. It’s harder to identify your buyer persona and the main jobs they hire you to do (JTBD theory). Some B2B companies conduct customer development interviews once per week and they have this on their company culture.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Sales Process Engagement. Metering / Billing / Payment Process. Customer Success-driven Sales.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136