SaaStr

MARCH 12, 2019

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. For Slack, it was one that a team sends 2000 messages. The three stages are product-market fit, then go-to-market fit and lastly growth and moat.

Scale 206

Scale Sales Hiring Revenue VP of Engineering 206

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

MARCH 6, 2020

And in many ways, because the reality is, when you’re running through scale like that, things are moving at a breakneck pace. And then as I mentioned, in 2005 I took on the software as a service opportunity, which was a very nascent sales team and business for Oracle at the time. And I was like, they’re the same thing.

Scale 214

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 214

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. When is the right time?

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

Neil Patel

OCTOBER 4, 2020

Or perhaps you may need to leverage data to scale an existing marketing channel. A Well-rounded Team. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative. Syncing With Your Team. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

SaaStr

NOVEMBER 9, 2022

Developing a product that solves a customer’s pain point provides a sense of pride and can drive the positive, emotional moment of awe that retains customers for the long haul. Companies need to grow at a pace that still allows their employees to experience the onboarding and responsibility that will set them up for success.

Underperforming Technical Team 41

Underperforming Technical Team Business Scale Business Model 41

SaaStr

SEPTEMBER 6, 2019

What can be done in the onboarding phase to ensure the individual has the most empathy for the customer, regardless of function? * How does Jon think about the structuring of roles and responsibilities with scale? How to build an engineering team. For non-customer facing roles, what can one do to give them that perspective?

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

ChurnZero

OCTOBER 4, 2019

Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers. Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. Loving our podcast content? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Often early stage startups post raise need to scale and hire quickly. Harry Stebbings: Totally.

Sales Hiring 107

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 107

SaaStr

MAY 31, 2019

In This Episode We Discuss: * How Parker made his way into the world of startups and SaaS, came to found Zenefits and what was that a-ha moment for the founding of his most recent company, Rippling? What does Parker do with regards to operational scaling that is unconventional but works? What do you look for in those hires?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

Upscope

JUNE 9, 2021

A couple of them our team did. This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone. Managing primarily by metrics would be a sad way to build a company and work with other people. I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Neil Patel

DECEMBER 3, 2020

Even for fully-staffed marketing teams, it can be overwhelming. They know how to use the tools and run fully-scaled email campaigns. In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. A Great Company Culture.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. Culture is the set of relationships people in the company have to each other – and the unwritten set of rules they live by – and it’s going to evolve over time.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Customer and User Onboarding. Logical Customer Segmentation: The Key to Scaling Customer Success. 7 Ways Customer Success drives Company Valuation. Stretch vs. Bad-Fit Customers. Customer Onboarding.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136