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What Could Possibly Go Wrong? Scaling from 2 to 200 Employees and 0 to 75,000 Customers with Storyblok CEO Dominik Angerer and VP of Operations Lydia Kothmeier (Video)

SaaStr

A way of onboarding new employees and equipping them with the right tools. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. Your customers and employees are critical to your company’s sustainable growth. We listened to our employees.

Scale 202
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Lessons on Scaling Customer Success from $1M to $300M in ARR with Success Venture Partners

SaaStr

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. When scaling from founder-led sales to another person selling the product, customers become more demanding. Being truly cross-functional.

Scale 169
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How we approach remote employee onboarding at Intercom

Intercom, Inc.

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.

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The Secrets to Scaling a Public Company with a 75% Freelancer Workforce with Upwork’s CEO Hayden Brown (Pod 532 + Video)

SaaStr

At a time when enterprise SaaS is gaining game-changing momentum, it presents a promising opportunity for companies to redefine the rules of work and scale exponentially—by hiring more freelancers. . The last 20 years witnessed the transformational effects of the internet, which spawned many innovative and culture-shifting businesses.

Scaling 192
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Finding Opportunities in Every Challenge: From Humble Beginnings to 30 Million Users with Miro Founder and CEO Andrey Khusid, and ICONIQ Growth General Partner Matthew Jacobson (Pod 580 + Video)

SaaStr

Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale. So why did it take so long to grow so explosively?

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5 Lessons on Building Your Sales Organization for Scale with Podium EVP of Sales, Than Hancock, and Head of West Coast Sales, Carlie Adams (Pod 552 + Video)

SaaStr

With scale, though, these priorities can change. But a more crystallized goal also becomes team development, culture, and cooperation. . Principle #4: At Scale, Focus is Critical. And with even more scale, determining whether to sell upstream (enterprise) or downstream (SMB) might prove challenging. Key Takeaways.

Scale 223
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Building Company Culture, Before It’s Too Late

Mucker Capital

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. The Moment that Culture Becomes Crucial.