BetterCloud
JUNE 22, 2023
For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. Especially financial leadership. Communicate why you need a SaaS management platform now New efficiency is a heightened need in today’s inflationary times.
Valuize Consulting
JUNE 9, 2022
With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.
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ChurnZero
JUNE 12, 2020
If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system. MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. Operational efficiency. Brand equity.
InsightSquared
MARCH 8, 2021
I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.
Neil Patel
OCTOBER 24, 2020
Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant. Communication is a two-way street, though. Operations Consultants. These are individuals or agencies that can help clients improve operations efficiency and performance. IT Consultants.
SmartKarrot
FEBRUARY 21, 2023
Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.
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