SaaStr

APRIL 16, 2019

I spend a lot of time going to events. One of the great benefits of some of the investors that we’ve raised from is that we get invited to a lot of great networking events here. The catch was he had just moved his family four kids to New York city. We had no New York city presence. It’s a positive thing.

CTO Hire 155

CTO Hire Travel Underperforming Technical Team CTO Coach 155

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Just to name a few.

Underperforming Technical Team 128

Underperforming Technical Team Development Software New CTO 128

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JULY 10, 2021

Is it a particular event that triggers it? Our company, we basically unified communications in the cloud. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. There needs to be a lot of communication with the employees. It makes sense that that would be the role that comes in as the CTO.

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. In his own words: Notion Capital organised an excellent panel event focusing on hiring.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

MAY 8, 2019

Using magic (standard deviation) we came up with the best of the best of our sessions as voted by you, our SaaStr community. Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.

CTO Coach 27

CTO Coach New CTO CTO Web Development 27

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. How has Peter found the transition from CTO to CEO this time? ” Or, “Every lamb chop came from New Zealand?”

VP of Engineering 130

VP of Engineering CTO Hire Technical Review Sales Hiring 130

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

Cloud 167

Cloud Scale Trends Machine Learning 167

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: I think that you really need to communicate well before you hire those people.

Sales Hiring 129

Sales Hiring Scale CTO Hire Marketing 129

Teamgate

JANUARY 14, 2019

Even though still a lot of strategic planning is involved, PR spins around media placement and throwing events. Working in-house for startups is often ‘a one man job’ as you do everything: from general comms strategy to media placements and everything in between (social media, product descriptions, attending / organising events, etc.).

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Sales Hacker

JUNE 12, 2020

How to overcome no credible timing event. How to overcome no credible timing event (18:32). ? Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? How to overcome no brand in market.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. Gaetan Gache t: The fact that you’re new is actually becomes a negative. What’s your ACV today?

Scale 134

Scale Sales Hiring Sales Recruiting Technical Advisors 134

Crafty CTO

APRIL 12, 2020

I love their Guide to Internal Communication , their pushback against insane 80-hour workweeks in It Doesn’t Have to be Crazy at Work … REWORK … REMOTE … Getting Real. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Robert Kern, CTO & Co-Founder, PredictHQ. Trial ending notification.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

DECEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! And one of the things I realized is that change in culture, probably the biggest thing that we need to do both as leaders and companies, but as well as operators is be very transparent, number one, about what you’re doing and over communicate.

Technical Advisors 164

Technical Advisors Scale Technical Review Payment Solutions 164

SaaStr

FEBRUARY 28, 2020

Listen to the start of the episode for a promo code to our upcoming events! Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school. Last year, we added almost 200 new people. Loving our podcast content? What works?

Sales Hiring 216

Sales Hiring Scale CTO Hire CTO Coach 216

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Vlad: So what’s the new reality?

Scale 144

Scale Business Sales Hiring CTO Hire 144

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. In a COVID world, where employee appetite is actually pretty high to try new tools. How will their comp change?

CTO Coach 171

CTO Coach Sales Hiring CTO Hire Software Review 171

SaaStr

MARCH 3, 2020

” But they don’t know how to process it and communicate it. QUESTION 6: My company is a very technical product and somebody serious software and it’s a new category you were creating like scratch. New category. So he’s the CTO? This is how you need to grow with the company. What do I do now?

Sales Hiring 158

Sales Hiring Sales Recruiting CTO Hire Scale 158

Baremetrics

MAY 4, 2020

Cheers Paul Juicer CTO. You don’t necessarily have to write completely new copy for each email. Another time when it makes sense to change your dunning emails is to adjust for major events. The more communication you have with customers when their payments fail, the better. Card should be working? was declined.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. We’re already in this like a new gen.” This is a new workflow, isn’t it?

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106