Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

Intercom, Inc.

APRIL 19, 2018

If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources. It also helps us when we start thinking about outsourcing on undifferentiated heavy lifting. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JULY 25, 2021

The third thing I would say is in our business, you know, obviously developers are an important constituent, in fact, the most important constituent. But developers don’t always have the right to say yes, but they always had the right to say no. But it’s … And I was a developer before. Dev Ittycheria: Exactly.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: In Salsify’s space, in particular, we work with brand manufacturers, so customers, think Bosch, Coca-Cola, Levis, Lego, companies like that, and we help them win online. In the early days, we were selling much smaller contracts. Four years ago, five years ago that wouldn’t have been the case.

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 192

Sales Hiring Scale Technical Review Outsourcing Services 192

Neil Patel

OCTOBER 4, 2020

Is the content insightful and communicated in a clear and concise manner (this also affects how they will communicate with you)? An analytics agency that is producing good thought leadership content also signifies whether that company is on top of the latest trends, which is needed in fast-evolving fields. Clear Communication.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaSX

FEBRUARY 26, 2020

Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He He also suggests an ideal partner should reflect your organization’s value system and company culture.).

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

yoursales

DECEMBER 19, 2018

At this point, consistent over-communication is your best friend. You’ll note that also for the remote sales team member over-communication is an important tool. In short, communicating on progress is a stellar way to do all-important upward stakeholder management. Focus on actions you want to take. Type caption (optional).

Sales Hiring 42

Sales Hiring Outsourced Development Sales Sales Outsourcing 42

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Communication. How to Develop a Customer Success Strategy. Opt-outs of marketing communication. Customer Success Frequently Asked Questions (FAQs). The Definition of Customer Success. Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And I just don’t believe you can outsource it.

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

SaaStr

OCTOBER 22, 2020

He’s a VP in the business development team. Ryan Carlson: But when I met them, I became convinced, especially meeting Todd and Freddy, the cofounders, that they were going to build a company that was going to be special. Ryan Carlson: A CMO at a company that has scaled has to care about things like investor relations.

Sales Hiring 165

Sales Hiring Scale Interviewing Technical Review 165

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Be the point of escalation for all communications with customers.

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? Loving our podcast content? This episode is sponsored by Owl Labs.

Sales Hiring 215

Sales Hiring Scale CTO Hire CTO Coach 215

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Matt is a friend of mine, but he’s also the founder of North 6th Agency, which is a communications and PR firm based in New York City. Welcome to the Sales Hacker podcast.

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

SaaStr

JULY 26, 2019

Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Finally, prior to Shoutlet, Eric spent over 7 years at ExactTarget as a Senior Business Development Manager which is where he met High Alpha’s Scott Dorsey.

Sales Hiring 139

Sales Hiring Scale SaaS Payments Payment Services 139

SaaStr

AUGUST 22, 2020

We’re using digital workflows and storing data in the cloud, but the rest of the world, this was an overnight just shift in how people worked and how they communicated. That’s being able to have a means of communicating in real time. How do I communicate? We’re in Slack channels, we’re in Zoom calls.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

ChurnZero

JANUARY 20, 2022

There’s no one answer of how to explain the value of your organization, but understanding what role it plays, trying to identify ways to capture that value and measure it, and then, most importantly, being able to communicate those results back to your organization in a regular way. . Are you responsible for expansion?

Scale 52

Scale Sales Hiring Scaling Sales 52

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Seems crazy, but it works because of the amazing culture they’ve built around the product.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. We had no New York city presence.

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Engineering 135

Engineering Part-Time VPE Sales Hiring Scale 135

SaaStr

JANUARY 28, 2020

It’s usually one way, but just help that more communication, right? You have to communicate to everybody so that they can be empowered to go do it. The amount of overhead in a company to manage a distributed team is so high. It’s not only the tools, you have to over-communicate and then it’s really hard.

Sales Hiring 202

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 202

SaaStr

MARCH 17, 2020

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. They’re going to develop a really close relationship with a sales representative.

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. Their input can be instrumental in product improvements or new product development. 10% Perceived company cultural fit. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21