SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. We’re a cloud content management platform. Then also went into venture capital where I invested in API first products.

Payments 120

Payments Scale Scaling Revenue 120

SaaStr

AUGUST 1, 2020

This has been an incredible roller-coaster for us in SaaS and Cloud since March 15, for some even more than others, but an incredible amount of change for all of us. Other than Zoom and a few others, it seemed like the world would crash deeply for SaaS and Cloud. We learned new ways to onboard customers, faster.

Sales Hiring 327

Sales Hiring Venture Capital Cloud Travel 327

SaaStr

OCTOBER 25, 2023

PLG is like the Cloud. There are no Cloud magicians, and you can’t hire a PLG magician. If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Many folks who are bootstrapped misunderstand how venture capital works. You have to learn it yourself.

Scale 230

Scale Sales Hiring AI Sales Recruiting 230

SaaStr

JUNE 21, 2019

Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce, and Techstars just to name a few. If that wasn’t enough, Sara is also an advisor @ Anthos Capital. And if that wasn’t enough, Sara is also an advisor at Anthos Capital.

Scale 137

Scale Sales Hiring SMB Interviewing 137

SaaStr

AUGUST 5, 2019

For the first five or six years, we were convincing customers to move to the cloud. This is where customers are going to go into the cloud. We’ve been in business for a little over a decade, and what we help our customers do is manage their content i.e., files and move them to the cloud. The pace is just unbelievable.

Sales Recruiting 166

Sales Recruiting Construction Scale SaaS 166

SaaStr

AUGUST 19, 2022

This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 And I think it shows that the top PE firms are pretty optimistic that things are going to remain good and get even better in SaaS and cloud.

Scale 201

Scale Sales Hiring Scaling VP of Engineering 201

Point Nine Land

OCTOBER 22, 2019

Salesforce was less than a decade old and cloud computing was still considered an emerging technology. Rian and I were astute enough to know that the cloud was going to be this transformative technology wave that was going to impact all sorts of industries,” said Jack. “We Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

FEBRUARY 21, 2020

And if the TAM isn’t big enough, you’re much better off saying, okay, let’s either recognize there’s going to be a tiny little business and not raise venture capital or build a large organization around it, or scrap the idea and go after something that’s different. But why do many not hit their plans?

Scale 189

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 189

SaaStr

FEBRUARY 22, 2019

To date Gainsight have raised over $156m from some of the world’s best VCs in the form of Lightspeed, Bessemer, Insight Venture Partners, Battery Ventures and Salesforce Ventures. We actually almost went public. Nick Mehta: And so it’s really exciting to see that coming together. It’s happening in the industry.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113

Outseta

MAY 8, 2020

Perhaps best of all, the advent of cloud computing has made the barrier to entry in this field lower than ever before. For example, if the product isn’t up to snuff or if the onboarding process is just a bit rough, even perfect execution by the sales and marketing teams will yield lackluster results.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Intercom, Inc.

OCTOBER 29, 2020

I think there’s this dichotomy that people swing between bootstrapping versus venture capital. Onboarding them in a good, strong way?” If you think about what Salesforce did to CRM, creating CRM, reinventing it in the cloud – I see Intercom doing exactly that for customer interactions.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. Customer and User Onboarding. Customer Onboarding. Customer Onboarding: How to Design and Implement an Effective Onboarding Process. The Basics of Customer Onboarding. Customer Onboarding: AHA!

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136