OpenView Labs

DECEMBER 21, 2020

One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. We have all these communication and collaboration tools available to us—Slack, Google Drive, Zoom, Teams, eMail, etc. It’s very unstructured and can create lots of communication silos.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: The second major thing, I think, is that back in 2012, we were in what I think of as X in the cloud, as the moment of SaaS where you just take an existing software category and you put it in the cloud. So I think we’re in a generation now, which is more, what is only uniquely possible in the cloud.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

JUNE 4, 2021

So, Datadog what we do is…we do monitoring and we do analytics for application and infrastructure in cloud environments. So basically any company that is running infrastructure, servers, applications and that is running it in cloud environments is a customer for us. We started the company in 2010. Olivier: Yeah.

Scale 254

Scale Underperforming Technical Team Sales Hiring Engineering 254

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. Kristin Graham is someone who fully understands all the ins and outs of company culture. or snacks; they just aren’t what makes company culture. Make people feel special.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Scytale

DECEMBER 5, 2023

It’s a powerful way of communicating exactly how seriously you take information security while giving the peace of mind that you’ve taken effective measures to protect customer data and prevent breaches, data leaks and other data security mishaps that could wreck your reputation. But when is it time to get really serious about data security?

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

SEPTEMBER 23, 2020

” And I said, “Hey, I’m not really interested in doing another company,” but I was intrigued because I couldn’t quite explain what the products did, but I knew that they were integral to this cloud transition. ”It’s about communication. It’s about establishing a shared vision.

Scale 179

Scale Leadership Underperforming Technical Team Scaling 179

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. This indicates a hyper-tribal, insular culture that isn’t open to new people. This is where creating a word cloud helps.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 188

Sales Hiring Scale Technical Review Outsourcing Services 188

Intercom, Inc.

APRIL 19, 2018

That includes all of our cloud strategy, cloud operations, backend engineering, IT and security. Prior to Intercom I spent about 10 years working for big tech companies. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

OCTOBER 24, 2019

INTRO by Christian Lanng : We do cloud based splicing for the Fortune 5000. It’s actually just connecting the hundreds and hundreds of thousands of companies that do business all over the world. We realized that in most company do not have access to the global economy. Did anti-virus and anti-spam and the cloud.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

Sales Hacker

MARCH 26, 2019

But in modern times, these adaptations can cloud judgment and decision, preventing meaningful progress from being made. Hesitant prospects assume their targets, company cultures, and priorities will remain the same forever. Testimonials are easily displayed on websites and can be quickly dropped into email communications.

Sales 86

Sales Sales Enablement Company Culture Communication 86

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization.

Underperforming Technical Team 119

Underperforming Technical Team Development Software New CTO 119

SaaStr

SEPTEMBER 6, 2019

For those in CS, what is the right communication cadence to check in with their accounts? Jon Herstein: So I started in, well, the early 1990s and in a consulting career, worked for Accenture for a long time and then moved into enterprise software at a company called Informatica. And the prior software company I worked for as well.

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

SmartKarrot

JANUARY 10, 2023

Be the point of escalation for all communications with customers. Embody company culture and maintain high team engagement. Assist in directing clients from the on-prem platform to the modernized cloud platform. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

JULY 25, 2021

So that’s much more restrictive in terms of what customers can do with a technology or frankly, what the cloud providers can do with your technology. So the tricky part is knowing how to sell low to get adoption and kind of usage, but also selling high to kind of really communicate the economic value of making an investment in MongoDB.

Sales Recruiting 241

Sales Recruiting Sales Hiring Scale VP of Engineering 241

OpenView Labs

NOVEMBER 18, 2019

The shift from on-premise, contract-based software to cloud-based, month-to-month SaaS solutions means that costs are lower and relationships are more flexible. Seems crazy, but it works because of the amazing culture they’ve built around the product. Principle 3: Build a Strong Company Culture.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

MARCH 5, 2019

So I got some numbers on generational companies, but when you came before we were talking about backstage. So much has changed in the cloud in the last couple of years, hasn’t it? Jay Simons : Well, I mean, for us it’s the nature of work is changing for a lot of companies. Based on our history. Jay Simons : It is.

Scale 144

Scale Scaling VP of Engineering Sales Hiring 144

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. Michelle Zatelyn | COO + Co-Founder @ Cloudflare. Ben: Thanks.

Sales Hiring 164

Sales Hiring Outsourcing Services Scale Sales Recruiting 164

SaaStr

MARCH 5, 2019

So I got some numbers on generational companies, but when you came before we were talking about backstage. So much has changed in the cloud in the last couple of years, hasn’t it? Jay Simons : Well, I mean, for us it’s the nature of work is changing for a lot of companies. Based on our history. Jay Simons : It is.

Scale 132

Scale Scaling VP of Engineering Sales Hiring 132

SmartKarrot

SEPTEMBER 11, 2020

The cloud continues to grow at a massive rate. The growth of cloud technology climbs rapidly in the above graph. The cloud market grows with a CAGR of 20% whereas the whole of software market is growing with a CAGR of 10%. SaaS companies no longer need “hot” locations like Silicon Valley.

Customer Success 10

Customer Success SaaS Company Culture Acquisition 10

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Zylo is a software management system built for the cloud, pioneering a new standard in software management. That sort of thing. At 50, that game of telephone begins to play out.

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113

SaaStr

MARCH 24, 2020

When Jason introduced me to a Parker at Zenefits, I felt this personal obligation to just really work my ass off and do everything that I could to be successful because I knew that Parker and Jason were in constant communication and my performance was actually a reflection on Jason. I had this sense of moral obligation to perform.

Sales Recruiting 125

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 125

Sixteen Ventures

DECEMBER 31, 2019

Communication. Opt-outs of marketing communication. No matter what, though, Customer Success as a core tenet of the organization must be implemented in a way that is positive for both the customer and the company. I’ve detailed the eight elements of Customer Success Management , but at a high level they are: Segmentation.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Irene Lefton is the Vice President of Customer Success at Mentor Cloud, a Customer Success-driven growth platform that helps businesses scale up. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21