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The Vertical SaaS Gold Rush: Why Non-Tech B2B Is Growing 250%+ Faster

SaaStr

TL;DR: While most public SaaS companies are growing at 8-10%, the companies crushing it are those selling outside the tech bubble – restaurants, construction, logistics, and e-commerce. ” They’re digitizing their core business operations for the first time. .” At Least Right Now. Look at Monday.com vs Asana.

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ServiceTitan: Benchmarking the S1 Data

Clouded Judgement

Based on internal analysis of industry data, we estimate the customers of trades businesses, which we refer to as “end customers,” spend approximately $1.5 trillion annually on trades services for homes and businesses in the United States and Canada alone.”

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What is Vertical SaaS?

Stax

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Since vertical SaaS platforms are niche-focused (e.g., This is particularly important in industries with unique workflows and processes. Integration with other software.

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5 quick ways to improve your e-commerce customer experience

Intercom, Inc.

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. True personalization is only achieved when your site becomes reactive to their behaviors.

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Subscribing to the future with Zuora’s Carl Gold

Intercom, Inc.

But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. To navigate the current minefield of growth, businesses need to shift their focus. Over the last 7.5

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A data-driven framework for customer success renewals forecasting

ChurnZero

And the shift to better integrate CS and sales is well underway. Renewals forecasting was historically a sales game, but increasingly, CS teams are responsible for expansion revenue. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

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The 14 Customer Retention Strategies You’ll Wish You’d Have Implemented A Year Ago

Baremetrics

How do we reduce churn? survey User Churn and Revenue Churn Quick Ratio. On a more tangible level, both User Churn and Revenue Churn serve as staples to measure retention as they directly measure the number of customers who cancel within a given time period as well as the revenue associated with each lost customer.

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