Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Building a business in Europe [14:37]. We’ve got two sponsors, including a new one called Sapper Consulting.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

FEBRUARY 25, 2020

So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Here’s what SaaS businesses need to know about simplifying sales tax. There’s no chapter on sales tax in the Comprehensive SaaS Business Owner’s Manual. Identify and mitigate risks.

Merchant Services 166

Merchant Services Scale Technical Review Sales Hiring 166

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. But first, it’s important to understand the reality of the question. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. Her career spans nearly 25 years, and includes development skills in the full web stack, as well as the business side of the house. Cynthia on LinkedIn.

CTO Coach 52

CTO Coach New CTO Leadership CTO 52

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. What is Buffer. How was that possible?

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. How I made it to $1,000 MRR Here are the tactics I used to grow Friendly from a brand new startup to a company that makes over $1,000 in MRR. The cheapest subscription was $29 a month - obviously too high.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. What is a SaaS business model? Average salary: $191,286/yr.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

OpenView Labs

OCTOBER 11, 2019

In a market that requires companies to earn their customers’ business each and every day, it can literally make or break your entire business model. After a few years, however, we realized that a subscription model would deliver more value for us and for our users. Recognizing Your Cue – Opportunities and Conviction.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Businesses need permission to get out of their silos and enable revenue operations. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Michael Klett.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we kept investing, we knew we were onto something, and little by little we saw our traction improve.

B2B 132

B2B B2C Scale New CTO 132

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 206

Part-Time VPE Technical Cofounder CTO Hire New CTO 206

FastSpring

DECEMBER 22, 2020

As the pandemic hit, we, like most businesses, prepared for the worst. I expected our customers’ businesses to be fairly resilient in a downturn, but we were facing economic headwinds that hadn’t been experienced for nearly a century. We added three new executives to our team. FastSpring grew at a record pace.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Payments 98

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Table of Contents.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. The post Loyalty Prime Raises $5.5

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Andreessen Horowitz

MARCH 20, 2024

And so, the thing that was really new about LLMs was the ability to, at extremely low cost, generate an answer instantly to any question. Adam: And so, based on all that, we landed on building Poe as a new chat-oriented AI product. We thought about, [as Quora] , what is the role that we’re going to play in this new world with AI?

AI Search 138

AI Search AI Artificial Intelligence Scale 138

ProfitWell

FEBRUARY 14, 2020

After all, as consumers, we enjoy many subscriptions and services that come with a simple, one-size-fits-all bill. But is a multiple-choice approach the only option for SaaS businesses seeking to grow in an increasingly complicated market? For example, if you subscribe to the New York Times , you pay a flat price per month or year.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

ProfitWell

SEPTEMBER 5, 2019

With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Scale 211

Scale Software Review compliance Technical Review 211

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

JANUARY 24, 2020

Your top subscription news. Wistia , the video software platform we know and love, reminds us that businesses have focused so much on making people aware that they exist, they’ve lost sight of what matters most?: We know brand awareness is important, but are you going too far? Do you like me? Or do you like like me?

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

ProfitWell

DECEMBER 6, 2019

Your top subscription news. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? Sprinklr scooped up the social advertising business this week in a perfect complement to what Sprinklr has been building for the past decade: one platform for customer experience management.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. The business environment and adoption. Raise your hand. A lot of that as well. One more question.

Cloud 165

Cloud Scale Trends Machine Learning 165

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. The post Loyalty Prime Raises $5.5

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Business buyers are consumer buyers too - they’re used to an elevated experience outside of work. This is not new.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. One of them, I was the first CTO of Stubhub.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. Random number generator. Transparency goes a long way.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

BetterCloud

JUNE 4, 2019

Like a kingdom ruled by an absolute monarchy, our great IT leader, the CTO, could deploy rules that would govern the perimeter of our castle. As much as we would all love unlimited budgets to embrace the perfect security model, we all recognize there is a practical evolution to our own versions of perfection. It was easy once.

New CTO 49

New CTO Cloud Government CTO 49

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. They’re used to validate a business plan or a hypothesis and turn them into something profitable. Intuit regularly conducts customer development interviews to test design changes and new features. Let’s dig in!

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. Perhaps worse yet, long tenured employees of the company began leaving, saying the new focus on growth “didn’t feel Wistia.”

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Crafty CTO

APRIL 12, 2020

The Basecamp guys have been busy lately. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. Not all agile is bad agile.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Buffer Resources

JANUARY 30, 2023

Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. He wanted to see if he could create a source of revenue through a combination of subscriptions and corporate training services. I'm not trying to grow my business as much as possible, but I'm also not retired.

Social Media 17

Social Media CTO Coach CTO Hire New CTO 17

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. They’re used to validate a business plan or a hypothesis and turn them into something profitable. Intuit regularly conducts customer development interviews to test design changes and new features. Let’s dig in!

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Crafty CTO

APRIL 17, 2023

How should we rethink our decision-making, how we run our businesses? When the jungle tears itself down and builds itself into something new. A case in point: you’re familiar with the stock photo business? War game AI for your business—offensively and defensively. Well, that industry has been terminated.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. We’re already in this like a new gen.” This is a new workflow, isn’t it?

Sales Recruiting 143

Sales Recruiting Cloud CTO Hire Scale 143

SmartKarrot

FEBRUARY 16, 2022

Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. Ben Murray.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10