User Pilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . Enterprise Stage – Ensuring Future Growth and Relevancy. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Embrace the cloud operating model. Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. There are now over 150 enterprise companies using the platform. We’re enterprise software for a new category called LearnOps.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. Workplace is about connecting people.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. How have you structured the business model or even the product to make that type of viral spread easier?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaSOptics

APRIL 7, 2022

A free trial is often seen as the quickest way to get customers signed up and using a SaaS product/service, but it comes with several strings attached. What Does Freemium Mean in Business? A freemium business model allows companies to build up a large initial user base at no additional costs. 30 or 60 day trial period).

Business Model 74

Business Model Payment Features Business SaaS 74

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 139

Outsourcing Services Marketplace as a Service Outsourced Development Scale 139

BetterCloud

AUGUST 16, 2018

Security researcher Vinny Troia of Night Lion Security discovered the leak contained multiple terabytes of personal information spread across hundreds of separate fields including addresses, phone numbers, family structures, and extensive profiling data. Give email security the tender lovin’ care that it deserves and Elvis intended.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Andreessen Horowitz

MARCH 11, 2024

Over the last decade, we’ve seen record growth in player demand driven by several tailwinds, including: the rise of mobile and emerging markets, new business models like free-to-play and subscriptions, transmedia storytelling, and much more. The games industry has a cost problem.

Outsourcing Services 86

Outsourcing Services Investment Outsourced Development Marketplace as a Service 86

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Walk us through the basic business model. Sam Jacobs: Is it a subscription service?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Neil Patel

DECEMBER 9, 2020

Our team at has curated a list of the best inventory management solutions for different types of businesses below. Business Type and Requirements. Although inventory management software is versatile, only a few cater to specific niche industry initiatives and business models. Cloud-Hosted Inventory Management Systems.

Payment Solutions 103

Payment Solutions Payment Methods Software Review Payment Services 103

Unbounce

JUNE 16, 2020

Depending on your business model and stage of growth, a partner program will likely take on different forms. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. ” Around 60% of enterprise software features are never used, so as a customer, you just pay for maintaining them. Tradeshift Buy, which is essentially what we call private marketplaces. So that’s what we do.

Payment Solutions 144

Payment Solutions Payments Outsourcing Services SaaS Payments 144

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chargify

AUGUST 17, 2017

Your SaaS should already have identified KPI’s (Key Performance Indicators) and be tracking them obsessively to analyze the health of your business. Check out The Subscription Metrics 8 Top SaaS Companies Obsess Over & Why ). The enterprise choice? Capitalize on marketplace trends. Start there. Go upmarket.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. This shift has not only transformed internal business operations but has also significantly impacted external market dynamics.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40