Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

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Sales Recruiting Scale Sales Hiring Sales 74

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. And today we sell to larger customers, primarily CFOs [inaudible 00:16:33] and that requires us to actually build a solution fund.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OPEXEngine

JANUARY 13, 2021

Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech. New focus on Customer Success KPIs and productivity. More focus on building customer communities around product, services, and customers.

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Sales Recruiting Sales Hiring SaaS Benchmarks 52

OpenView Labs

DECEMBER 21, 2020

“The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Virtually all inside sales teams were forced to go remote in mid-March and haven’t been back in the office since. Teams are starting to ramp back up, and the next chapter of inside sales is a little wild.

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SaaS Payments Payments Payment Services Payment Solutions 96

Sales Hacker

AUGUST 26, 2019

This week on the Sales Hacker podcast, we speak with Rahim Fazal , Co-Founder and CEO of the SV Academy. The SV Academy is training up an army of non-traditional SDRs who are finding more success than the stereotypical lacrosse players of the 90’s. Keeping up with the evolution of sales. Subscribe to the Sales Hacker Podcast.

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Sales Hiring Sales Recruiting Scale Sales 57

SmartKarrot

JUNE 10, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Inflection As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. If your customer success managers cannot make use of customer data, it is waste of the data. Put customer success first.

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Customer Success Data Sales Hiring Sales Recruiting 19

Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. They would have been like: ‘What is customer success?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

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Scale Payment Services Payment Methods Sales Hiring 117

OpenView Labs

OCTOBER 11, 2019

In a market that requires companies to earn their customers’ business each and every day, it can literally make or break your entire business model. With twenty-five years in the software business, I’ve seen my share of pricing exercises. Customers called us.

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Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

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SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

MAY 24, 2019

Here’s what Andy talks about: *Selling the way your customers want to buy. Why SaaS is your business model, not your mission. It was growing pretty fast, we were successful and became, to some degree, victims of that success. And we actually measured the output and we did the full economics model.

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Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

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Sales Hiring Customer Success Scale Sales Recruiting 116

ProfitWell

OCTOBER 1, 2019

Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 Breaking down technical concepts for sales, customers, and partners to better understand. Positioning a message in context of a specific vertical, use case, or customer persona. Whether it's.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

Unbounce

JUNE 16, 2020

Over the long term, it can also deliver increased revenue, higher customer lifetime value (LTV), and reduced customer acquisition costs (CAC). Depending on your business model and stage of growth, a partner program will likely take on different forms. Why build a partner program for my SaaS business? Reduced Cost.

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Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

DECEMBER 15, 2020

It took us 2 years just to figure out our ultimate business model. I meet with great VPs of Sales and Product in particular who are Ready. I’d like to recruit you to be a VP at one of my companies, but I get it. There’s endless drama with paying customers. It’s time. To go out on their own.

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ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

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Scale Customer Success Payments Underperforming Technical Team 98

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

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Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. So the first question is what made SaaS so successful. How much is a customer going to bring you over his lifespan using your product? Customer acquisition.

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SaaS Payments Metrics Payment Methods Scale 237

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. It needs to provide fair compensation to employees in customer-facing roles. It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan.

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Compensation Sales Hiring Development Team Review Sales Recruiting 102

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. Cohen Brown Management Group, Inc.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS model, truly understanding how it works sustaining success over time is not as easy as some make it look.

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Sales Recruiting Construction Scale SaaS 167

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

DECEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Anthony Kennada , CMO at Front. Anthony’s also the author of Category Creation: How to Build a Brand that Customers, Employees, & Investors Will Loveo. On this episode, Anthony taps into how businesses can transform themselves with category creation. What You’ll Learn.

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Sales Recruiting Scale Sales Hiring B2C 54

ProfitWell

AUGUST 18, 2020

Companies that tune into what their customers expect in terms of product, service, price, and experience will ultimately succeed in this new paradigm. The challenge, of course, is in figuring out precisely what customers expect. The New Customer-First Paradigm. Customer expectations are rapidly increasing.

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SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Sales enablement is easy. REGIE uses artificial intelligence to create entire outbound inbound, and even follow-up sales campaigns faster. We’re on iTunes.

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ProfitWell

NOVEMBER 8, 2019

It’s a course that’ll help you drive growth in your subscription business by giving you clarity and certainty around which tasks drive growth at your current stage. Because their team also knows subscription business models are new and… can be confusing. The MoneyLion team is now altering the plan to $9.99

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Sales Recruiting Payment Services Payment Methods Sales Hiring 40

Sales Hacker

MAY 31, 2018

The business case for sales development is built on flawless logic and verified by market data. The more time your closers spend taking moonshots, the less sales they actually make. Smart business organizations have long experienced and embraced this principle. What is Sales Development?

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Sales Recruiting Development Social Media Sales 47

Intercom, Inc.

SEPTEMBER 26, 2019

In the summer of 2015, Box co-founder Aaron Levie recruited Jeetu Patel to create an open platform where developers could build Box content management into their own products. And it’s interesting with iOS, Steve Jobs didn’t even want to build a platform, but that turned out to be a great thing.

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Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SmartKarrot

JUNE 25, 2020

No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And that includes cost per lead, content marketing, and customer retention strategies. Yes, SaaS marketing and sales budgets are always under great scrutiny. If it is below 1, it could indicate poor sales or marketing efficiency.

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Sales Recruiting SaaS Subscription Payment Features 10

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. Christine Trodella: We’re very different businesses. Loving our podcast content?

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Scale Sales Recruiting Pricing Leadership 224

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. You’re facing extremely long sales cycles, which doesn’t really align with the quick results you want to have as a business.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

SaaStr

JULY 10, 2020

The first will be sharing five perspectives and things that I found to be useful in adjusting sales in the midst of a crisis or a turnaround. We also challenged the sacred cow, the assumption at the time, that the website was cannibalizing store sales, in the bricks. But other segments of your customers can be hurting.

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