SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Chargify

APRIL 23, 2019

If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on. After all, that monthly recurring revenue is the engine that makes a SaaS business work. Failure to focus on your business model. Scaling prematurely.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 18, 2019

Today, our users are fraud teams, support teams, finance teams, even the commerce teams at SaaS companies who are using our billing product for recurring business models. But the developer is the DNA in the company, and it comes from two places. Engineer to engineer; developer to developer contact.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

APRIL 17, 2019

I mean, my career started as a software engineer, and out of frustration, I went into sales. Glassdoor had a business-to-consumer and a business-to-business. It was also as well a very provocative business model. Stephen Burton: It’s actually an interesting story. Glassdoor has huge awareness.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

MARCH 27, 2019

What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn? What advice does Leyla give to young people considering whether to found a startup, join a startup or join a hyper-growth company? ” And get an engineer fired up. .”

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

AUGUST 10, 2023

How Much Does Culture Matter, And How Do You Build One That Pays Dividends? We hear this everywhere — culture is everything. Company culture is a difficult thing to get right because it’s intangible, yet you have to establish it early. What does company culture do for a company?

Scale 184

Scale Scaling Sales Hiring Cloud 184

SaaStr

JANUARY 10, 2020

And in the course of doing that, I think I really discovered and fell in love with SaaS as a business model and it really doubled down on my interest in data analytics. And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight. The next time it gets a little easier.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

MAY 24, 2019

What you need to know about hiring, firing, advisors, and culture. Why SaaS is your business model, not your mission. But we had a bulletproof model that economics work and so we were confident we could invest in it. That was our kind of first step towards building the engine. Missed the session? Andrew Filev.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Chargify

AUGUST 6, 2019

The founder acknowledged that Lyons was entitled to his own opinion, addressed some of his critique of the company culture and of the business model and even agreed with some of the points he raised. But if history has taught us anything, it’s that no business or person is invincible. . Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

JULY 20, 2021

Think of the business model behind being an independent board member. You spend time with these companies you have very limited control over. 3D graphics engines throughout middle school and high school. I went to Texas for a while doing 3D graphics engines, and then I took a hiatus. That’s Expensify.

Underperforming Technical Team 242

Underperforming Technical Team Sales Hiring AWS Business Model 242

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Pay attention to the CX engines. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. Yet, only 26.2%

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Engineers like it. They kind of hate each other.

Technical Advisors 157

Technical Advisors Scale Sales Hiring Sales Recruiting 157

SaaStr

NOVEMBER 21, 2020

Tripod was a search engine there, which exited to AltaVista. Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. Harry Stebbings: What does the word company culture mean to you?

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

SaaStr

AUGUST 22, 2020

Justin Bedecarre: During the pandemic, HelloOffice, my company has promoted engineering manager, [Jaziel 00:17:46] out of Dallas, our first remote engineering manager. You don’t have to live in a short drive distance away or a long drive distance away from HQ to contribute and have a big impact.

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

OpenView Labs

SEPTEMBER 5, 2019

Furthermore, developers and software engineers are often treated as a monolithic group, when in reality there are dozens of disciplines with specific needs. Stripe is a company built by developers, for developers. Complex Use Cases: Typically, the more complex a use case or business model is, the more differentiated our product is.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. The chief information officer is one involved with redesigning business processes, orchestrating IT processes, finding new capabilities of tools.

Government 10

Government Sales Hiring Cybersecurity B2B 10

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. The chief information officer is one involved with redesigning business processes, orchestrating IT processes, finding new capabilities of tools.

Government 10

Government Sales Hiring Cybersecurity B2B 10

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

So we have a dual business model, on one side, the SaaS, and then on the other side of the financial income. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well. It’s mostly engineering, I would say. What is the power hour?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121