Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The first one is brand exposure. The second one is customer feedback at scale.

Scale 131

Scale Scaling Payment Methods SaaS Payments 131

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. Annual contracts require P.O.,

SaaS Payments 253

SaaS Payments Payment Services Scale Payments 253

Sales Hacker

JULY 18, 2022

On the other hand, if a customer finds a product difficult to use, they can consider it inhibitive for their business. They’ll stop using the product, stop engaging with your brand, and, eventually, churn. We need our customers to find their “aha!” Send them from Customer Success Managers. Use Outreach?

Payment Services 77

Payment Services Churn Payment Methods Payment Solutions 77

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

GetUplift

FEBRUARY 14, 2024

While staring at a blank google doc trying to come up with smart and effective copy that will help prospects understand what it is you do — and why they should choose you over someone else — you probably find yourself almost automatically gravitating towards your competitors’ websites. Another reason this happens is the need to reduce risk.

B2B 65

B2B Technical Review Payment Solutions Scale 65

CustomerSuccessBox

MARCH 15, 2022

Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information. Optimize trial to paid conversion rate using Customer Success Tool. Simplify for non-paying customers to use your product.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. So quarter after to be able to now scale the company.

Sales Hiring 147

Sales Hiring Payment Methods Payment Solutions Marketing 147

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Yes, it does not scale, but the beauty is the product.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. ” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. Marketing: Market to existing customers rather than just prospects.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 192

Payment Methods Merchant Services Scale Payments 192

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. But as you scale beyond Series A, how can you be sure you’re choosing the right lane?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 75

SaaS Payments Strategy Payment Solutions SaaS 75

Hull

SEPTEMBER 19, 2019

Build targeted account lists: Sometimes the accounts you really want to work may be right under your nose, perusing your website and you may not even realize it. This allows you to connect the dots and see the complete customer journey, from the moment they interacted with your brand. Activation. Related Resources.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

User Pilot

AUGUST 14, 2023

TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction.

Scale 91

Scale SaaS Payments Payment Solutions Payment Services 91

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Article Forge is ideal for content teams seeking to quickly generate SEO content at scale. There’s no simple answer to this question. helps users craft effective and persuasive sales emails. Article Forge writing assistant.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

ProfitWell

DECEMBER 16, 2019

Nick Mehta , CEO of Gainsight, and his colleague, Kate Peter dropped knowledge on how to drive customer success across SaaS businesses. Customer success is the third-fastest growing profession. Nick and Kate broke down a key framework for companies to follow with customer success. December 12, 2019.

Scale 41

Scale Payment Methods Payment Services Payments 41

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Casey Accidental

OCTOBER 27, 2020

Sure, if you are an upstart company like, say, Roam Research, you might not yet have an integration platform, but you almost certainly will build one as you scale. . If a SaaS company is going to build a successful integration platform, it will need to attract the right integrations that help their customers.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ProfitWell

MARCH 25, 2020

But, when we add customer retention to the mix, marketing changes. When you focus on customer retention, you can spend less money on marketing. It’s not to say you should forgo traditional marketing methods—but you need to supplement those methods with marketing tactics that cater to customer retention.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Then maybe dive a little bit deeper on especially scaling sales and customer experience in particular. Does that work for you, Vikas?

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SmartKarrot

SEPTEMBER 24, 2020

This is where the need for customer success has arisen. When customers are not committed for life-time to the product (apartment), they can easily switch to any other product. What makes them stick to the product for lifetime is the evolving science of customer success. 1 Customer Retention.

Customer Success 10

Customer Success SaaS Payments Scale Business 10

User Pilot

MAY 14, 2021

Now that we’ve got that out of the way, I would define a customer onboarding survey as follows: Customer onboarding surveys are used by SaaS businesses to gather commercially valuable insights about a given individual or business, prior to them becoming a paying customer. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Kellblog

AUGUST 7, 2019

Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. Let’s say in this example the customer is getting the exact same value in all 3 years (e.g., Payment structure. $1M. Price-Ramped). GAAP revenue. $1M. GAAP unbilled deferred revenue.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

SmartKarrot

JANUARY 12, 2021

These software’s are used for a myriad of purposes like secure management of clinical data, payment procedures and claims that ensure smooth functioning of health-care business. With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

SmartKarrot

JUNE 2, 2022

Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 113

Customer Success Payments Payment Methods Payment Solutions 113

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Can one person buy via a credit card or will multiple stakeholders need to be involved? Goal of website. How much value does the application offer?

Business Model 195

Business Model Scale Pricing Payment Methods 195

SmartKarrot

NOVEMBER 22, 2022

With a land and expand strategy, you can also build long-term relationships with customers by offering them personalized service tailored to their needs. And since most businesses are looking to grow their customer base, they will be more open to working with you in the future if they see value in doing so.

Engineering 10

Engineering Scale SaaS Payments Payment Solutions 10

Chart Mogul

JANUARY 8, 2019

Don’t take it personally, they’re just not meant to be on your platform (and if you’re putting the customers’ needs above your own, you will be okay turning away people you can’t serve well). Even in the early stages of growth, converting bad-fit leads into paying customers can actually cost you more in the long run.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68