Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Alerts for new accounts. Milestones.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Why NitroPack Couldn’t Scale PayPal NitroPack faced two issues trying to scale using PayPal.

Merchant Services 142

Merchant Services Payment Services Payments Payment Features 142

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication. The scale is extraordinary. There are about 3.2

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

FastSpring

JANUARY 29, 2021

If your new year’s resolutions included anything about scaling your business or expanding into other countries, then there’s a lot to be excited about at FastSpring this month. This means that starting January 1, 2021, all ecommerce transactions in the European Economic Area (EEA) became eligible for SCA.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

Sales Hiring 240

Sales Hiring Payment Services SaaS Payments Scale 240

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

User Pilot

APRIL 29, 2024

In contrast, a customer segmentation survey focuses on existing customers and their characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Segmentation survey built in Userpilot.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 94

Customer Success SaaS Payments Payment Solutions Scale 94

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect customer behavioral data?

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this?

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

SaaStr

DECEMBER 12, 2022

Every successful SaaS business strategy requires a full-potential ambition aimed at sustained profitable growth. But once you begin to scale your business, you realize that you also need principles in place to strengthen your appetite for growth and expand profitably. Find where your customers are online and listen to them.

Payment Methods 191

Payment Methods SaaS Payments Company Culture Payment Solutions 191

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. Annual contracts require P.O.,

SaaS Payments 272

SaaS Payments Payment Services Scale Payments 272

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. But second, enterprise customers all renewed. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. Almost irrationally. Almost all of them. functioned.

SaaS Payments 279

SaaS Payments Sales Hiring Scale SMB 279

FastSpring

JULY 10, 2019

The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date. The predictable revenue from a loyal customer base is ideal when your business is looking to scale. How do I keep track of my subscribers and their payments?

Merchant Services 79

Merchant Services Payment Methods Payment Services Payment Solutions 79

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. We have always operated FastSpring with the mantra that “we succeed when our customers succeed,” and it was very gratifying to see so many examples of this in 2020. We experienced the strength and resiliency of the digital ecommerce economy.

Payment Methods 103

Payment Methods Payment Services Payment Solutions Payments 103

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. One of the most critical areas to get a grasp of, however, is how much a customer is worth to your business. Focuses on Loyal Customers. Hubspot Focused On LTV to Scale Its SaaS Company.

Scale 146

Scale Payment Methods Payments SaaS Payments 146

CustomerSuccessBox

MARCH 15, 2022

Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information. Optimize trial to paid conversion rate using Customer Success Tool. Simplify for non-paying customers to use your product.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Sales Hacker

JULY 18, 2022

Send them from Customer Success Managers. Personalize campaigns further than mail merge. Personalize outreach content based on industry, individual use cases, necessary features, team size, etc. In the dark old days, before sales automation, unengaged customers would simply slip under the bridge and float away.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

Subscription Flow

NOVEMBER 13, 2023

An All-Inclusive Solution SubscriptionFlow offers four pricing tiers based on your company’s yearly revenue: Starter ($99/month) Rise ($149/month) Scale ($249/month), and, Enterprise (custom) Each of the flat-rate, affordable plans grants you access to all the features and functionality of SubscriptionFlow, with no hidden fees.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

ChurnZero

DECEMBER 14, 2023

While customers would book an appointment with Squire, the barber shops were still taking calls too, and would often wind up double-booked. The barbers still wanted cash payments too. 5 lessons in customer success from Squire The fireside chat was full of lessons that customer success professionals can learn from.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. So quarter after to be able to now scale the company.

Sales Hiring 149

Sales Hiring Payment Methods Payment Solutions Marketing 149

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered? Scale and shine.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Subscription Flow

NOVEMBER 28, 2023

This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing. The website of the software, email marketing, and (often) a free software trial are the main sales channels. One of the most fundamental changes any startup can go through is entering this market niche.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Yes, it does not scale, but the beauty is the product.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

DECEMBER 5, 2022

Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. Competitive pricing is essential to succeeding in a global market, but your customers have different levels of willingness to pay. Lever #1: Tactical retention.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Baremetrics

JUNE 17, 2021

In that case, you can easily refer to the details of the end-user, such as their actual name, associated phone number, and email address. This helps sales and customer success teams communicate with users using their real information. This tool will autofill your customer profiles with their location, real names, and emails.

Data 96

Data Scale Payment Methods Payment Solutions 96

User Pilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

GetUplift

FEBRUARY 14, 2024

While staring at a blank google doc trying to come up with smart and effective copy that will help prospects understand what it is you do — and why they should choose you over someone else — you probably find yourself almost automatically gravitating towards your competitors’ websites. Because AI is THE thing right now.

B2B 65

B2B Technical Review Payment Solutions Scale 65