User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? On your way to building a go-to-market strategy to launch a new product, you might wonder the former question a lot. GTM metrics are pieces of data or indicators that help product marketers like you keep track of the success of their strategy.

SaaS Payments 80

SaaS Payments Metrics Customer Lifetime Value Marketing 80

User Pilot

APRIL 3, 2024

Choose the right monetization model that aligns with your product’s value and user payment willingness. Product-led growth metrics like product qualified leads, activation rate , onboarding completion rate, and CLV define customer success in product-led innovation. Tailor the customer journey with Userpilot.

Innovation 78

Innovation Payments Strategy Payment Solutions 78

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. Will your existing users revolt to the change and switch to a new product? We often see this in the software universe. Jump to video.

Subscription 149

Subscription Payment Features Payments Payment Solutions 149

SaaStr

JULY 26, 2022

SMBs don’t really budget for much, so if the business goes down, software purchases often go down very quickly too. Net net, most true SMB SaaS products often churn on the order of 3% per month almost no matter what you do. Bill.com added payments late, but went deep here and saw NRR shoot up to 110% and then 121%!

SMB 356

SMB Churn Payment Services SaaS 356

User Pilot

APRIL 18, 2024

Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” To attract the right audience, tailor your marketing resources and channels for the personas. Userpilot is a product onboarding platform that can help you with that. Book the demo to find out more!

Payment Methods 80

Payment Methods Marketing SaaS Payments Payments 80

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Book a Userpilot demo to begin.

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $105,761/yr.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

Incredo

DECEMBER 3, 2019

And you look for ideas on how to promote your software for these holidays. Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions.

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

User Pilot

NOVEMBER 24, 2023

TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. There is a better tool for your SaaS than UserIQ!

Payment Solutions 52

Payment Solutions SaaS Payments Software Review Payments 52

User Pilot

JULY 5, 2023

Send CSAT surveys to measure overall customer satisfaction with your product. Measure product-market fit to understand if you’ve met your customer expectations. Use product analytics to uncover frictions and eliminate them proactively. Segmenting customers to send targeted in-app messages.

SaaS Payments 88

SaaS Payments Payment Solutions Payment Services Payment Methods 88

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. If you want a no-code experience in collecting user data, launching A/B tests, and getting detailed product analysis, book a demo and see how Userpilot can help. What is the SaaS conversion rate?

SaaS Payments 86

SaaS Payments Payment Methods Payment Solutions Payments 86

Incredo

DECEMBER 3, 2019

And you look for ideas on how to promote your software for these holidays. Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

SaaStr

JULY 11, 2023

Does it hurt enough for buyers to switch to a new solution? For example, Gorgias has the following deal stages: The “Demo Booked” stage means the meeting has been set up on the calendar. This is because Enterprise and some mid-market customers will have longer sales cycles and many stakeholders. Make It Simple!

Sales Hiring 165

Sales Hiring SMB Sales Recruiting Payment Methods 165

User Pilot

MARCH 11, 2024

You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. You want behavior-driven product tours : You are seeking to guide users through their product’s features using behavior-driven triggers, a solution like Userpilot is more appropriate.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

OCTOBER 5, 2023

Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers. Book the demo to see how! In short, how much you charge affects how easy it is to attract new customers on the one hand and how much revenue your product generates on the other.

SaaS Payments 88

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 88

Buffer Resources

OCTOBER 2, 2023

Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well. My hiring strategy follows the advice offered by Dan Martell in his book Buy Back Your Time.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

User Pilot

AUGUST 15, 2023

With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Let’s begin!

ChatGPT 75

ChatGPT SaaS Payments Marketing Social Media 75

User Pilot

FEBRUARY 22, 2024

Use cohort tables to understand how different user segments engage with your product, then improve. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Book a demo to get started! It can occur due to payment failure or server errors.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code. If you’re developing a mobile app then consider alternatives like Appcues or Pendo.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

Sales Hacker

JULY 18, 2022

We immediately welcome our new customers with a pre-written welcome email, thanking them for their customs and welcoming them to our product or service. This email also includes the first few steps outlining what they should do first: book a demo with the team, have a click around, download anything additional, and ask questions.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” We’re enterprise software for a new category called LearnOps.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 88

SaaS Payments Software Review Payment Solutions Payment Methods 88

User Pilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Heap features for event tracking Event tracking is one of the most common use cases of product analytics tools. involved in the product funnel.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. We educated them on key functionality and attempted to get them to book a call with a member of our team.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Track in-app customer behavior to identify at-risk customers.

Churn 77

Churn Payments SaaS Payments Payment Solutions 77

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book. Metering / Billing / Payment Process.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

MARCH 22, 2018

million round of venture funding from First Round Capital and others, scaled the team, got somewhat of product/market fit, but ended up selling early to TaskRabbit. Upon joining that team, I led online marketing and user acquisition growth for about a year. Thumbtack used a much more simple but still scalable solution.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

User Pilot

JUNE 14, 2021

Adoption stage automation examples: keep users engaged with automated email updates on in-app activities, and increase feature adoption with context-driven product experiences. Retention stage automation examples: use in-app micro-surveys to improve user retention and reduce churn. What is marketing automation?

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

Tom Tunguz

OCTOBER 19, 2016

As the business increases its price point, it may eventually book contracts spanning two, three or even five years. It enables an early-stage software company to rapidly gather feedback. Monthly payment plans minimize the friction associated with new users signing up and using the product, while still testing their willingness to pay.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. There’s little room for products that’d prefer to play lone wolf. Top companies have responded to shifting dynamics, moving from product to platform.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JUNE 14, 2019

The first step in being acquired by a PE house is “making the book”, what goes into “making the book”? What are the clear differences between a good book and a bad book? How does the selection for who receives the book look? Dave Kellogg: Well, Harry, I’ve been doing enterprise software for over 25 years.

Sales Hiring 139

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 139

FastSpring

APRIL 30, 2021

Localized pricing helps software and SaaS companies expand their customer base and increase conversions. When price localization isn’t a part of your growth strategy, it limits long-term growth and prevents your business from reaching customers that want your products and services. This is how you get closer to product-market fit.

Payment Methods 81

Payment Methods SaaS Payments Payments Pricing 81

A Smart Bear

NOVEMBER 7, 2017

We’re tired of hearing how small software companies usually fail. The data show that the two most common causes are: (1) Product isn’t useful to enough people, and (2) Problems with the team. The product was built on a platform , and the platform changed. I don’t have data for that cohort (tell me if you do!)

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

Sales Hacker

AUGUST 7, 2020

When it comes time to book a speaker for your next panel, presentation, or podcast there’s a lot to consider. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Leadership.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. A high churn rate is highly undesirable as it shackles growth , is a source of friction and (rightly) raises tough questions about product/market fit. This is always a huge mistake.

Churn 152

Churn SaaS Payments SaaS Payments 152

ProfitWell

FEBRUARY 28, 2020

It also included questions about the possibility of a monthly flat payment to increase the number of "free" listings that would be month to month with no contract or yearly obligation. If you’re interested in more on that, we encourage you to pick up Tien’s book, Subscribed— all about the subscription revolution. We can attest.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52