User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. A well-designed welcome screen can have a significant impact on your new user activation, satisfaction level, and ultimately – churn and retention. If you think I’m overselling it – keep reading.

SaaS 89

SaaS Social Media Onboarding Compensation 89

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Good PX does the opposite.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

FEBRUARY 28, 2023

Faster adoption also improves the onboarding experience and reduces customer churn. Personalize the customer journey from the start by collecting data using welcome screens and personalizing their first-time user experience. They can then tailor the onboarding experience to fit the use case. Airtable welcome survey.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

APRIL 6, 2023

It helps understand their perspective on aspects such as onboarding, support, and new features. Five examples of general in-app feedback include: Programming NPS surveys to trigger in-app once every six months or annually so you can keep tabs on customer loyalty levels and find improvement opportunities. Let’s go over them.

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

JULY 20, 2023

Poor onboarding. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value. Bad customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Good friction can be introduced at various points in the onboarding process to increase adoption.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services Payments 98

User Pilot

OCTOBER 31, 2023

The product metrics you’re tracking: For example, asking for a credit card in your free trial flow could reduce leads but increase conversion rates , so it depends on what your current product metrics look like. Example: Imagine you had 700 free users between January and June 2023, but only 200 converted.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

MAY 3, 2023

TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. Onboarding: Drive product or feature adoption with product tours, in-app messages, tooltips and banners, in-app help centers, etc. Short-form Intercom survey example. How they work.

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. 1 Customer engagement solutions: build custom onboarding experiences. Creating generic onboarding flows to guide all your customers is not very helpful in such instances.

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

JUNE 19, 2023

An example of user flow is a sign-up flow , breaking down the individual steps a user needs to follow to create an account. initial engagement, onboarding, customer support, and so on – not just a task in your app). An example of a detailed user flow diagram. What are some user flow examples? Happy path example.

Onboarding 98

Onboarding User Experience Churn Engagement 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

FEBRUARY 10, 2022

Welcome screens allow you to personalize the onboarding process by segmenting users based on their personas and use cases. Interactive walkthroughs create continuous onboarding experiences to drive feature adoption across various stages of the customer journey. Personalize the onboarding process with welcome screens.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

User Pilot

MARCH 30, 2022

Gamification and welcome screens make the onboarding process fun and engaging, thus driving value. Interactive walkthroughs are powerful tools for user onboarding. This is where secondary onboarding comes in to familiarize your users with relevant secondary features and drive adoption. Postfity’s welcome screen.

Engagement 98

Engagement Metrics Scale Software Review 98

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education program examples in SaaS.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

FEBRUARY 25, 2024

Here are some examples of great sign-up pages. No-code platforms are enabling non-tech users to do everything from building onboarding workflows to tracking product analytics without needing to code. This Notion example is only for representation. New users get access to tailored onboardings based on features of their interest.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Checklist example made with Userpilot.

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

JANUARY 8, 2024

For example, you can always watch our recorded webinars anytime you want—as many times as you need! For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. For example, Calendly’s free meeting links include a “powered by Calendly” tag that subtly promotes the brand.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Here is an example of how to handle negative feedback properly. Apology message example.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 98

Software Review Onboarding Pricing Engagement 98

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

User Pilot

DECEMBER 1, 2021

In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. 1 – Drive users to the activation point by optimizing your user primary onboarding experience. This is what a good primary onboarding process is all about – quickly getting users to activation.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

User Pilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. Replace empty states with personalized content An empty state is a screen inside your product that is practically blank. These screens are common when users newly sign up to a platform as they’re yet to fill in any data.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

NOVEMBER 21, 2023

For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. You can generate detailed reports for all your marketing assets, from website pages to blog posts, emails, social media, etc. and engagement with onboarding content, surveys, etc.

Management 105

Management Software Social Media Trends 105

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 96

Onboarding Engagement Retention Software 96

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Who can we turn to for some inspiration?

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Then build a welcome screen that segments users by persona and deliver them a personalized walkthrough that leads to activation. If you’re feeling a bit lost for ideas, this article is for you. What is a Product Walkthrough?

Social Media 98

Social Media SaaS Onboarding User Experience 98

User Pilot

MAY 30, 2022

There are different types of UI feedback you can use, most falling into one of these categories: – showcasing loading progress through loading screens. Check out the examples below and replicate them in your product. For example, when a user clicks on a button and nothing happens, it causes friction. Empty states feedback.

Software Review 75

Software Review SaaS Systems Review Onboarding 75

User Pilot

MARCH 14, 2023

By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. User segmentation can help improve the onboarding process. Then, trigger personalized onboarding flows focusing on the essential steps and features to get them there.

Management 98

Management Software Review Social Media Onboarding 98

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 98

Onboarding SaaS Engineering Pricing 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

MAY 11, 2022

Utilize firmographic data for creating personalized onboarding processes. To implement user segmentation for SaaS products, start with utilizing microsurveys in the welcome flow to create personalized onboarding. For example, you can create user segments with high/low product engagement. Deliver a personalized user onboarding.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Onboarding 98

Onboarding SaaS Mobile Education 98