Chargify

OCTOBER 21, 2020

It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. In fact, if a software company is growing at only a 20 percent rate per year, there is a 92 percent chance the business will cease to exist within just a few years.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?”

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. I’ve advised more than 25 companies, seven of which have been acquired in the last two years and three of which have gone out of business. The true test of marketers.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaStr

NOVEMBER 16, 2020

How does one instil volume based pricing without disincentivizing usage? 395: Andy MacMillan is the CEO @ UserTesting, the company that provides real-time feedback, from real customers, wherever you work. To date, they have raised over $200M in funding from the likes of Accel, Greenspring, Openview and Insight to name a few. Who is invited?

Sales Hiring 196

Sales Hiring Scale Leadership Sales Enablement 196

Totango

JUNE 15, 2021

Companies measure customer health to speed up and scale communication, prioritization, decision making, and forecasting of their customer success operations. Companies measure customer health to speed up and scale communication, prioritization, decision making, and forecasting of their customer success operations. Health Scorecard.

Forecasting 92

Forecasting Customer Success Engagement Communication 92

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. Onboarding : A paying customer in the initial usage period.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? This is the key question we focus on in the article. We kick off by discussing the benefits of in-app surveys and exploring their different types. They allow you to gather large amounts of specific and targeted feedback.

User Experience 89

User Experience Scale Underperforming Technical Team Churn 89

Kellblog

FEBRUARY 2, 2023

PLG momentum builds. Yikes, I’m a few weeks later than usual and now slipping into February, so let’s jump right into our ninth annual predictions post before it’s too late to publish! A quick reminder that I do these for fun and fun alone. See my FAQ for my terms, disclosures, disclaimers, and the like. Web3 hype peaks.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. Even more telling is that 80% of legacy software vendors will have shifted their business models so they can provide customers with a subscription service, too. The best part? Subscription services are what customers want. Let’s get selling.

Payment Features 85

Payment Features Payments Payment Methods Subscription 85

Totango

OCTOBER 14, 2017

Companies use customer health to speed up and scale communication, prioritization, decision making and forecasting of their customer success operations. Companies use customer health to speed up and scale communication, prioritization, decision making and forecasting of their customer success operations. What makes a customer red?

Forecasting 100

Forecasting Engagement Customer Success Metrics 100

Totango

OCTOBER 14, 2017

Companies use customer health to speed up and scale communication, prioritization, decision making and forecasting of their customer success operations. Companies use customer health to speed up and scale communication, prioritization, decision making and forecasting of their customer success operations. What makes a customer red?

Forecasting 86

Forecasting Engagement Customer Success Metrics 86

SaaStr

MARCH 17, 2020

Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. So as you may know, SaaStr Annual had to be rescheduled into SaaStr BiAnnual. Predictable Revenue.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. Making customers feel seen and heard is critical to building positive relationships with them and creating life-long customers.

Customer Success 100

Customer Success Technology Scale Forecasting 100

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. Making customers feel seen and heard is critical to building positive relationships with them and creating life-long customers.

Customer Success 86

Customer Success Technology Scale Forecasting 86