Chart Mogul

JULY 6, 2023

We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn? If you want, you can learn more about churn basics and benchmarks on our blog.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now Is Software Rebounding?

Cloud 177

Cloud Software Benchmarks Retention 177

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 169

Cloud Software Benchmarks Retention 169

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Q: How do you calculate net revenue retention for a usage-based model? But we lend off and track the retention of the core licenses.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

Baremetrics

MARCH 23, 2021

When looking at metrics and benchmarks for SaaS companies , the quality of their landing page is a big part of what starts people moving down the sales funnel. Other concerns affect these rates of conversion as well and studying all of them with the proper benchmarks in place; makes it easier for every company to succeed.

Benchmarks 75

Benchmarks SaaS Social Media Sales Funnel 75

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Operations: Measure product health indicators, aka the leading indicators that predict future retention. Experiment with a usage-based pricing model. Today growth appears to be all that matters.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now When Will Macro Improve?

Cloud 161

Cloud Software Benchmarks Retention 161

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). The market is clearly pricing in lower rates + reacceleration of growth. Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 161

Cloud Software Benchmarks Scale 161

Tom Tunguz

MARCH 18, 2019

the company generated $107M of trailing 12 month revenue, services 33% of the Fortune 500, grew revenue at 48% and has a net retention rate of 139% across 10,800 customers. According to the recent Redpoint free trial survey, the 140% net retention puts the business in the top decile of businesses.

Metrics 194

Metrics Benchmarks Software Review Engineering 194

Payrix

APRIL 24, 2024

Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Plus, software providers gain the addition of payments revenue and the ongoing retention of that additional revenue too. But then you want to put those customers into a retention motion.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. From optimizing your pricing to CRM—there’s a tool tailored for all your SaaS needs.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Tom Tunguz

AUGUST 26, 2019

A big part of this sales efficiency is the net dollar retention difference across the group. DataDog is playing across price points. Here’s why: For every dollar of sales and marketing investment, DataDog generates $1.68 of gross profit, 60% better than the others. It includes lost and expanded customers.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Let’s dive in.

Cloud 130

Cloud Software Review Software Benchmarks 130

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 267

Cloud Payments Software Review Payment Solutions 267

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” Despite an uptick in logo churn attributable to COVID-19, net dollar retention was as strong as ever. Bring back your pricing and packaging initiative.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

User Pilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. Improve customer retention by delivering exceptional experiences. Common metrics include product engagement, user satisfaction, retention, churn, product adoption, and NPS.

Customer Lifetime Value 81

Customer Lifetime Value User Experience Retention Scale 81

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Monitor retention during the trial period so you can make changes to drive more user engagement. Emphasizing growth metrics not only boosts revenue but also improves customer satisfaction and retention by offering users more from the product suite.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payments 91

ProfitWell

MARCH 13, 2019

On this episode of the ProfitWell Report, Ria Lao , Founder and CEO at GroupStar , has a fascinating question that you've probably thought of at some point: Should you end your subscription price in 9? One of these tricks is to end your prices in 9 rather than a 0 or a 5. Penney study that was done in the early 1900s in their stores.

Pricing 103

Pricing Retention Subscription Payment Features 103

OpenView Labs

SEPTEMBER 23, 2019

Enduring business (think Cisco, GE, Walmart) must demonstrate the ability to repeatedly generate predictable earnings – turning the massive revenue scale they’ve achieved into shareholder returns (via share price expansion and dividends). Benchmarks are the only check on whether or not a business is generating efficient growth.

Benchmarks 40

Benchmarks Data SaaS Scale 40

ProfitWell

MARCH 2, 2020

Then we look at the opportunity to raise your product prices. Bottomless coffee is a huge deal—especially when it’s priced at $8.99 The value-based pricing zone. But, is this number alone grounds for raising their prices? When, in terms of the success of your product, is it OK to alter your pricing? When is it OK?)

Retention 52

Retention Subscription Payment Features Churn 52

OPEXEngine

JUNE 2, 2020

In this article, we’ll take a look at two of the key calculations you can use to measure churn by way of revenue retention in your startup. What is revenue retention? Revenue retention is the revenue generated from the previous month’s (or year’s) customers. Net Revenue Retention Rate. Gross Revenue Retention Rate.

Retention 52

Retention Churn Revenue Metrics 52

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Reveals inefficiencies in your retention strategies The CAC payback period can also reveal leaks in your customer retention funnel.

SaaS Payments 93

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 93

OpenView Labs

SEPTEMBER 8, 2021

2021 has proven to be the year of usage-based pricing. . 45% of expansion stage SaaS companies now say they have a usage-based or consumption-based pricing model, according to data from OpenView’s forthcoming 2021 Finance and Operations benchmarks report. . Pricing should not get in the way of customers adopting the product.

Pricing 64

Pricing Customer Success Scale Compensation 64

User Pilot

JULY 18, 2023

You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Price increases. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Bad customer service. Weak customer relationships.

Churn 82

Churn Payments SaaS Payments Payment Solutions 82

ProfitWell

APRIL 29, 2020

Talking about the different pricing methods, for me, is equivalent to a kid in a candy store. Of course, like a candy store, there are many pricing options but you can’t use them all. We of course have our favorite pricing methods here at ProfitWell, but it’s good to understand the differences, good or bad. Value-based pricing.

Pricing 52

Pricing Subscription Payment Features Airlines 52

ChurnZero

JUNE 9, 2023

Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%. A healthy benchmark is a 95% renewal rate in a given period. Gross revenue retention (GRR) GRR illustrates a company’s ability to retain customers. A healthy benchmark is 100% NRR or greater.

Finance 98

Finance Metrics Customer Success Headcount 98

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. They either raise prices or they don’t give discounts. Another thing that these companies have in common is a super high gross margin.

SaaS Payments 224

SaaS Payments Technical Review Software Review Venture Capital 224

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

ProfitWell

NOVEMBER 1, 2019

But after working with hundreds of SaaS companies, I've realized that the same advice applies for your retention rate as well. But just like avoiding the yeti is way more fun than restarting the game, boosting your retention is more fun—and way more valuable—than acquiring more customers. Align team incentives around retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Kellblog

MAY 19, 2021

Just a quick post to highlight my recent appearance on the Metrics That Measure Up podcast, hosted by Ray Rike , founder and CEO of RevOps^2 , a firm focused on SaaS metrics and benchmarking. Avoiding survivor bias , both in calculating churn rates and in comparisons to public comparison benchmarks (comps) [1].

Metrics 88

Metrics Scale Benchmarks Acquisition 88

FastSpring

FEBRUARY 6, 2019

Pricing your software correctly is a crucial part of selling software , but sometimes it’s hard to know if you’re on the right track with your pricing strategy. We’re sharing some tips for setting up a pricing model that attracts and retains long-term customers for your software company. Benchmark Growth with Measurable Metrics.

Payment Features 67

Payment Features Payment Solutions Subscription Pricing 67