OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. Tomasz Tunguz predicted that in 2021, “product-led growth becomes the standard GTM for software and infrastructure companies.” Like OpenView’s coverage of SaaS metrics and benchmarks?

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

OPEXEngine

JULY 27, 2021

It is an exclusive meeting limited to Finance executives benchmarking with us and governed by Chatham House Rules. The SaaS Finance MeetUPs help provide context for our benchmarking community to the OPEXEngine benchmarks and content that we develop. World-class Finance org chart – Bain & Company.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

Totango

MAY 7, 2024

That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. Bringing Sales and CS together to drive expansion revenue means that you’re doubling the headcount working on expansion—which, in the new era of customer-led growth , is exactly where your attention and time should be going.

Strategy 97

Strategy Sales Customer Lifetime Value Retention 97

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. Ideally, as a company scales, headcount doesn’t scale exactly in tandem. Ah…you know there can’t be a B2B software article that doesn’t mention churn, right?

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Kellblog

NOVEMBER 23, 2022

The next block focuses on headcount: Total employees, at end of period. Code-committing developers (CCDs) = the number of developers in the company who, as Elon Musk might say, “actually write software.” It’s important to see both subscription and overall (aka, blended) gross margin for benchmarking purposes.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

The Angel VC

JUNE 25, 2015

The sample numbers that I'm using in the template are broadly in line with the results of this benchmarking survey. As you can see in the spreadsheet and in the chart, based on these assumptions your total sales headcount increases from 2 to 9 in year 2 and from 9 to 30 in year 3.

Sales Hiring 185

Sales Hiring Sales Recruiting Scale Headcount 185

OPEXEngine

OCTOBER 31, 2019

Over the past decade benchmarking software and SaaS companies , I’ve had the chance at OPEXEngine to work with hundreds of amazing Finance execs who work incredibly hard at getting the right data to support their company’s goals. SaaS Finance Benchmarks. Skills & Experience.

Finance 40

Finance CTO Hire Headcount SaaS 40

OpenView Labs

NOVEMBER 19, 2020

data points from our 2020 SaaS Benchmarks survey—we made this guide. Based on our data, a good rule of thumb is to double your headcount between rounds starting with 10 FTEs at your seed round. Common wisdom is for high growth software companies to “triple-triple-double-double” every year.

Headcount 55

Headcount Benchmarks Banking Retention 55

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. Why NRR benchmarks are dangerous. Be prepared to be benchmarked.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them. Be Ready to Act.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Not to go deep into my personal story, but how I got into management was I was a principal, individual contributor at a software company. Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Kellblog

JANUARY 2, 2024

PE software acquisitions were at roughly pre-pandemic levels in the first three quarters of 2023, though still well below 2021 and 2022 highs. Per LinkedIn , headcount is up 240% over the past two years. David Sacks is calling an end to the software recession of 2022 and 2023. They’re my funnel for filling AE headcount.

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. If the public LinkedIn shaming of hard-working SDRs is any indication, buyers feel increasingly fed up with the onslaught of unsolicited emails and phone calls from dueling software vendors.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

JUNE 10, 2019

Six SaaS product managers share best practices on how their role differs from an “old school” software PM?—?and, The Key to Building Smarter Software: Deliver Insights. If you are building software that generates, collects, or manages data in any way, ask yourself: can customers easily gather insights from my data? Podcasts.

Management 55

Management SaaS Scale Sales Recruiting 55

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. If the public LinkedIn shaming of hard-working SDRs is any indication, buyers feel increasingly fed up with the onslaught of unsolicited emails and phone calls from dueling software vendors.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. If the public LinkedIn shaming of hard-working SDRs is any indication, buyers feel increasingly fed up with the onslaught of unsolicited emails and phone calls from dueling software vendors.

Scale 40

Scale Startup Technical Review Software Review 40

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Table of Contents What areas of the payment lifecycle will you be able to manage and what other software will you need for a complete payment solution? Like FastSpring, Paddle is an MoR.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139